Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

Questions

Metrics

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use, save yourself weeks of stress please! Waited a month for the thousands of pounds of carpet we ordered, we arranged a specific date for it to be fitted as our new sofas were being delivered the day after. On the day before I called up to check all was okay and was told oh they had been meaning to call and that the carpet hadnt arrived so they werent doing it now. We got promised they would do it the following friday and had to pay for our sofa to be held at the store longer. An hour later we were called and told actually they wouldnt be doing it at all as the carpet we chose was no longer being stocked and so we had to go in chose a new one. We ended up choosing a carpet of the same colour in order to match everything we had bought already but at the detriment of having a lower quality carpet which was cheaper but that we never got the difference in price back from. All of our underlay was chosen for us as we asked for their 'expert' advice and trusted their judgement. Someone came and measured all our doors and said we wouldnt need them trimmed. Came to the day and surprise surprise the carpet didnt fit under the doors as they are completely incompetent! They therefore proceeded to have to take all of our doors off the hinges to lay it. The manager then went into some sort of hiding and we couldnt get hold of him for 2 weeks and whenever we called anyone even the complaints head offic they said we'd have to wait to speak to the manager. Bearing in mind this was a new build house so we were eaiting to be able to move in. 2 months after we originally ordered the carpet we finally moved in. After having to get a carpetenter out to quote to shave our doors out of our own time, eventually carpet right got someone out to do it after we threatened legal action. PLEASE JUST DO NOT USE THEM. We didnt even get any of our money back. We cut our loses in the end as the stress was making us ill. This was in the Exeter branch. I cant say much for any of the others but I wouldnt risk it!”

Helpful Report

Posted 7 years ago

“Terrible customer service at the Redhill branch. One small snag which the fitter was instantly honest about, and no apologies from the store and no hopes in trying to correct it either. After days of no help, I just got a refund on the end, the amount of which was incorrect anyway but I've been too exhausted by the issue to correct them. Please look into training your Redhill staff!!”

Helpful Report

Posted 7 years ago

“We ordered carpets for every single room leaving out the bathroom and the kitchen. It costed us a lot of money, probably over £700. The guy said "No no, you don't have to move anything nor take out the old carpets". Well if he says that then you better do that cause when the fitters arrived they said "Oh you got to take out the furniture and take out the carpets". Then they just drove off with our carpets which took us a lot of money.”

Helpful Report

Posted 7 years ago

“I had to give 1 star because 0 stars was not an option. Floors installed without or an inadequate sub-floor. All floors to be ripped up and re-laid properly by others including removal of skirtings and decorative repair and furniture removed into storage. Carpetright denied responsibility for two years until finally accepting liability after independent survey. Still fighting for cost of repair and disruption. NEVER let this company near your property. They don't care and worse will lie to avoid taking responsibility for their failings and shortcomings.”

Helpful Report

Posted 7 years ago

“bought a off cut for £65 , cost of fitting ?? £120 .....£30 delivery , £20 admin fee ?? . £67 fiiting.....no warning as to what the cost was but i have emailed them to find out what the costs are”

Helpful Report

Posted 7 years ago

“Carpet right are very helpful when they are taking your money but when it comes to the fitting I have had nothing but problems not brought the right carpet for the size room so had all the furniture move out of the room only to have no carpet to fit . arrange a day off work to have the vinyl fitted in bathroom only for it to be damaged so had to cancel chippy who was coming to do some work rearranged for it to be done a couple of days later only for the fitter to say he won't do it as hasn't got time so again another day off work and had to cancel chippy again and now don't know when they are going to fit it I have three young children and no pretested flooring on the floor I am have the rest of the house carpeted and vinyl at the end of the month and as you can imagine very worried”

Helpful Report

Posted 7 years ago

“No guarantee ,carpet laid just 4 months and then faded ,carpetright wouldn't even look at it,we have replaced some of it ,as we had all bungalow done.this is second carpet that is faulty we also had a house done. Definitely will not be going to carpetright anymore CS0181417 ref.”

Helpful Report

Posted 7 years ago

“Showroom experience was good but the fitting was certainly not. Fitters took doors off as the carpet would not fit and just left them propping up the wall. This means I now have to find a carpenter to complete the job by shaving the doors & refitting them. It will also mean having to make 3 separate payments for the purchase - the store for the carpet, the fitters themselves (Carpetright do not do this) and now a carpenter. Appalling customer service.”

Helpful Report

Posted 7 years ago

“Went into my local branch as I had seen a nice blue carpet for my bathroom I could hear the staff in the backroom but the only staff member on the floor asked what I wanted I told him about the carpet I'd seen and before I could give him any measurements he told me bluntly I couldn't have the carpet it wasn't a bathroom carpet new one on me I was gobsmacked I didn't know what to say he then said can i help you with the door as I am in a wheelchair and I left I felt like a leper a carpet shop that doesn't sell carpet that certainly d8ffrent”

Helpful Report

Posted 7 years ago

“to long a list to say all but was far from happy with thier fitter and service never again”

Helpful Report

Posted 7 years ago

“really bad service - waited ages for fitting (cancelled 3 times) - manager rude”

Helpful Report

Posted 7 years ago

“Made the appointment online and heard no more after that.”

Helpful Report

Posted 7 years ago

“Supposed to deliver and fit carpets 10am this morning, they called 10am this morning to say not enough people to do fitting. said can do half the job tomorrow but don't know when rest cam be laid !!!!”

Helpful Report

Posted 7 years ago

“Made a complaint about false information given by shop staff so emailed customer service (twice) no reply. Diabolical service would never ever use them again.”

Helpful Report

Posted 7 years ago

“Went to order a carpet which was just for a small office room , wanted something cheapish , quote was ridiculous - £30 delivery 1/2 mile up the road , I asked if I could collect it and was told they would not fit it or guarantee if we collected - we have a whole and would be spending a few thousand on carpets - so guess what , we left and went elsewhere , to give you an idea carpet price was £100 , Fitting and delivery doubled it and more. Won't be back”

Helpful Report

Posted 7 years ago

“Paid for bathroom carpet to be fitted along with hall, stairs and landing. Bathroom not fitted. Fitters had no floor plan for the bathroom. Customer service useless, ordered carpet on 2nd April not fitted till May 28 th. Still waiting for bathroom to be fitted supposed to be July 12 th. Was supposed to get a call from the manager, whom I had been dealing with from the start, on 26 th June to confirm NOTHING.!! Will never ever use this company again. I have paid for carpet I have not got. This is ongoing and yet again may have to go back to the store at Banbury.”

Helpful Report

Posted 7 years ago

“exorbitant quote”

Helpful Report

Posted 7 years ago

“Carpet had fault and store manager denied it, fitter returned and agreed there was a problem, store manager showed a complete lack of care. Told conflicting information about the wear on my stairs carpet. Waited in twice for the fitter to return to remove rubbish he left under the bedroom carpet, no calls and nobody turned up. Store manager is patronising, unsympathetic and useless!!! I would never ever ever buy from carpet right again, especially the Cambridge store.”

Helpful Report

Posted 7 years ago

“I am so disappointed with carpetright. I bought some laminate flooring in January after being told they could fit it straight over my parquet floor. When the fitter arrived, he said otherwise and insisted that boards be put down. He then went on to fit the floor and was absolutely awful! He was late, on his phone half the time, cursing and swearing. He made a complete botch job of the floor, leaving gaps in the laminate and hacking away at the door frames so they sit far too high above the floor. I contacted carpetright who came out and insisted there was nothing wrong with it until challenged by a friend of mine who is a retired floor fitter. They offered to remove the laminate and refund me for the floor. That's something I guess but they said they would sort something out but I still don't have a floor 6 months on from purchasing it and my door frames are a complete mess. The manager at the store keeps fobbing me off saying that he's dealing with staff sickness and they're just too busy. I have never complained before, but I had to send the email to customer services twice before I received a reply. It's a shame because I've had carpets from them and they've been great, but I will never purchase anything from them again and neither will my friends/family. If you have any problems with them then they are dreadful. I would definitely steer clear.”

Helpful Report

Posted 8 years ago

“I thought I should Bring This Disgusting Service from Your Watford Store to Your Attention I Ordered a carpet from Your Harrow Store on the 11th August 2009 it was for a bedroom I was told it was hard wearing and the underlay was ideal for this carpet as it had a 10 year Warrantee After 5 years I noticed it was wearing very badly and has now lost its pile and fraying badly round the edges a month ago I contacted Carpetright Watford store that fitted it as Harrow has now closed down they sent pravin down to report I found him very unhelpful and he said it is normal wear and tear and the warrantee does not cover it I asked for a report I also complained to Nina at Head office who said as it had a 10 year warrantee she would ask the manufacturer Rainbow to inspect after a month of not hearing anything and no report I contacted Nina who said she spoke to store who told her would not get manufacturer to inspect today I contacted the Watford Store Spoke to John Dyson who said after 7 years not prepared to do anything and if I take it to Court I should get a company called Fira to do a independent investigation which I would have to pay for If this is the service you offer to your Customers I for one will never purchase any products from your Company I was a Area Manager now Retired and would never allow a manager to completely ignore and act in this disgusting manner any customer was important but it seems Carpetright has a could not care less attitude Carpetright has now responded from the Watford store who have now sent a report saying the tufts flatten when walked on which is normal wear and tear as there is a 1 year warranty on the fitting and the 10 year warranty is not a guarantee DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 8 years ago

Carpetright UK is rated 1.6 based on 1,137 reviews