carplatesdirect.com Reviews

Name: carplatesdirect.com
Rating: 4.39

4.4 Rating 1,203 Reviews

84 %

of reviewers recommend carplatesdirect.com

Company Reviews

Metrics

4.4

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

carplatesdirect.com 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was the wrong size.”

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Posted 1 year ago

“I AM NOT HAPPY WITH YOUR SERVICE, I HAVE EMAILED YOUR CUSTOMER CARE TEAM AS NO RESPONSE, I HAVE NUMBER PLATES APPARENTLY SENT BACK TO YOU AND I HAVE NOT HAD CONFIRMATION. ALONG WITH PAYING EXTRA MONEY FOR EXPRESS DELIVERY, AND ITS TAKEN ALL MY ORDERS OVER A WEEK TO DELIVER AND YOU ATTEMPT TO DELIVER TO BUSINESSES OUTSIDE BUSINESS HOURS. I WOULD LIKE TO FIND OUT WHATS HAPPENED TO THE NUMBER PLATES THAT WERE NOT DELIVERED URGENTLY.”

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Posted 1 year ago

“This review is based on my purchasing experience. The plates I received were not legal (with the required supplier markings) because the website is set to the default option of 'custom' plates. The default should be set to the other way round so customers do not inadvertently fall foul of the law. So wasted £31 but bought new plates from another plate supplier who were very clear that their plates were DVLA compliant. Also in my experience, carplatesdirect do not answer their calls or emails, so trying to contact them is futile.”

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Posted 1 year ago

“Scam took my money never sent the plates,”

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Posted 1 year ago

“Plates arrived 9 days after purchase, even though I paid for express delivery. Impossible to speak to someone, didn't return any emails I sent,plates were what I wanted,but,customer service was a bismal,things only started to move when I contacted PayPal to investigate.”

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Posted 1 year ago

“Do not use, they are a scam”

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Posted 1 year ago

“Not sure you should be asking me for a review as I'm still waiting for the plates. I paid for your express service and a week later I'm still waiting. Very disappointing especially having spent over £60 for them. I definitely won't use you again.”

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Posted 1 year ago

““Express” delivery paid for but took 5 days. Comms/support pathetic. Don’t bother! Go somewhere else.”

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Posted 1 year ago

“Not received new number plates”

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Posted 1 year ago

“Plates arrived missing the legal information to use on uk road Network, tried calling the number on website which got nowhere tried live chat only to be informed that I HAVE MADE THE MISTAKE OF ORDERING THE WRONG PLATES as CarPlatesDirect never make mistakes. So sent 2 emails 1 to sales@carplatesdirect.com & plateorders@outlook.com never received an acknowledgment absolutely disgusted at there customer service. I rechecked as I was about to reorder again only to find I did make the selection for uk road legal plates and not there show plates which are charged at half the price I paid so all this info was included in my email, I've never had any response it's 1 company I never want to deal with and will be writing further reviews elsewhere to warn of the shambolic company CAR PLATES DIRECT”

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Posted 1 year ago

“Terrible experience- plates not delivered in time even after paying for express delivery, have emailed numerous times and had no response whatsoever, plates still not arrived and had to pay again for my mot as was waiting on them to be delivered. Shocking”

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Posted 1 year ago

“I am utterly apaulled by the terrible customer service, I am apaulled by the poor quality of the product, I've asked for a return address and a refund and you refused to give me this, which is in breach of trading standards, The plates that I received were illegal and you guys don't give a damn terrible company with terrible staff”

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Posted 1 year ago

“Asked 3 times for VAT invoice . Still not received .”

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Posted 1 year ago

“Not what I ask for..I've been redirected form the original site.. plateshd.this is only some letter sticked to a plastic.”

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Posted 1 year ago

“Ordered my plates on 3/1/25 and still waiting for them on 10/1/25? We are now on 15/1/25 and still no number plates have arrived?”

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Posted 1 year ago

“Order a number plate for my car, turned up and it can’t be used on a car. £70 down the drain. To then be told I have illegal spacing, my number plate is exactly the same as the one I already have on my car. Will never use car plates direct again”

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Posted 1 year ago

“Still waiting for them to be delivered by Evri. Car is out of action until they arrive.”

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Posted 1 year ago

“Worst Company ever, stay away. They don’t respond to emails, answer phone calls. I cancelled my order and when I requested a refund they Refuse and proceeded to dispatch the order.”

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Posted 1 year ago

“I ordered a number plate, it arrived with completely the wrong number on it tried to contact the company with no response no contact info on website”

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Posted 1 year ago

“I cannot legally use it on my scooter cause the the plate must include the name and postcode of the supplier on the number plate by law. I tried to contact them and sort it out but never got any reply from them.”

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Posted 1 year ago

carplatesdirect.com is rated 4.4 based on 1,203 reviews