carplatesdirect.com Reviews

Name: carplatesdirect.com
Rating: 4.34

4.3 Rating 1,347 Reviews

82 %

of reviewers recommend carplatesdirect.com

Company Reviews

Metrics

4.3

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

carplatesdirect.com 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed ordered on Monday priority order arrived the following Saturday at 6 o'clock carriers were useless would not use this company again”

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Posted 10 months ago

“plates arrived.they are not road legal.phoned four times no call back.emailed twice no response what do i do next ? no legal markings on the plates”

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Posted 10 months ago

“havent recieved it”

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Posted 10 months ago

“Plates arrived in a package that had been opened. I had purchased the 4d number plates. The lettering and numbers had been snapped off the yellow number plate rendering them useless. Not saying that this was a fault of the manufacturer but obviously they should reconsider who the choose for their courier service. Evri have always been poor with any deliveries I've had from them.”

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Posted 11 months ago

“Ordered plates on 18th Nov, now 27th and no delivery. Emailed Carplatesdirect twice with no reply Tried contacting by phone and no one answers”

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Posted 11 months ago

“Did not receive the plates, they dont respond to online chat, emails or phone calls! The only way to get round this problem is to make a claim through Barclaycard Do NOT use.”

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Posted 11 months ago

“Not impressed Ordered 19.11.2025 - paid extra for express delivery It is now 26.11.2025 - no plates as yet Lorry driving around in London without a front plate”

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Posted 11 months ago

“Still awaiting my number over a week later. No communication from seller and they haven’t bothered to answer numerous emails I have sent asking the whereabouts of my order. Terrible customer service.”

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Posted 11 months ago

“The plates never arrived! I have tried to contact carplates direct but there is no contact details! Do not use this company”

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Posted 11 months ago

“This item has not been delivered yet 9 days after being ordered on express delivery. There has been no response from your customer services after I emailed last week. You do not answer the phone. The delivery company said they had the parcel but can't now find it. Their customer services have at least responded. Shockingly poor service. Don't use this company.”

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Posted 11 months ago

“Not Delivered”

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Posted 11 months ago

“Ordered some plates on 8/11, still havent received and current date is 21/11. I didnt even get a tracking email even though I got the priority delivery and still nothing. Do not recommend”

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Posted 11 months ago

“Had a problem with delivery. Very slow responses. Unhelpful as it stands”

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Posted 11 months ago

“Apologies for the low rating but I’ve emailed you about the quality of the plates I’ve recieved as they are not as I expected and appear to be gel stickers attached to a plate not gel moulded.”

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Posted 11 months ago

“I'll review when my emails are answered about you messing up my number plates”

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Posted 11 months ago

“They sent the wrong plates, also ignored the option to hold the order, despite being on the paperwork, iginred 3 emails requesting the correct plates & haven;t replied yet to my left message.”

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Posted 11 months ago

“The plates that you sent me were totally wrong . I asked for show plates and gave you the exact spaces between the letters/numbers , which I took a picture of before confirming . You sent plates having no spaces what so ever . I have sent an E-mail showing the two photo's with no reply....Richard.”

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Posted 11 months ago

“AVOID! Their 'same day dispatch' claim is lies, I paid £9.99 for this service and 48 hours later the plates still hadn't arrived. They denied even offering that service, so I sent them 8 screenshots confirming their advertised same day dispatch false promise!! Funnily enough I didn't hear from them again.”

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Posted 1 year ago

“Supplied illegal plates, stupid ordering system defaults to this choice and you have no idea until they turn up ....won't even return my email complaint......go somewhere else......they also didn't ask for copy of v5 which is illegal as well.”

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Posted 1 year ago

“Ordered the plates a week ago on express delivery and still not arrived. Can't get through to their customer service team by phone. Received an email apologising for the delay, due to the long bank holiday ( didn't realise there was one in October!) and they would follow up with the freight company. Appalling customer service.”

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Posted 1 year ago

carplatesdirect.com is rated 4.3 based on 1,347 reviews