Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: 57/58 Upper O'Connell Stret, , Dublin, 57/58 Upper O'Connell Stret, , Dublin, Dublin
Rating: 4.56

4.6 Rating 7,177 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,177 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im still waiting for my order to be delivered”

Helpful Report

Posted 2 years ago

Hi Jacqueline, We are very sorry to hear that you have not yet received your order. A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team

Posted 2 years ago

“Jumper I ordered went from €79 to €85 in a week,plus dpd lost the order and I had to ask Carroll’s to get another one,which they did,a week later but it was too late for the christening I was going to,so very disappointed and will not be buying again”

Helpful Report

Posted 2 years ago

Hi Karl, We are very sorry to hear this. Thank you for your feedback. My sincere apologies for the overall inconvenience caused throughout and thank you for bearing with us. We are working on being better at our logistics front, especially in issues like these and will definitely make sure to improve in this area. If there's anything else we can do to help, please let us know. Kind Regards, Customer Care Team.

Posted 2 years ago

“I was very disappointed. The bath bombs that I ordered were crushed, the sheep ornament was damaged, the lip balm was missing completely from the order, in the slippers I am a true size 6.5 US and I couldn’t even get my feet into them. I was credited. I felt that order was put together poorly nothing was wrapped it was just thrown in the box no bubble wrap.”

Helpful Report

Posted 2 years ago

Hi Jana, We are very sorry to hear that your experience was unsatisfactory. We are working on being better at our logistics front, especially in issues like these and will definitely make sure to improve in this area. My sincere apologies for the overall inconvenience caused throughout. Kind regards, Customer Care Team.

Posted 2 years ago

“bonjour je suis contente de ma commande sauf quil me manque un article et je n'ai pas de nouvelles malgres des mails envoyes... Jespere que cette fois ci jaurai une bonne nouvelle et que je recevrai mon article manquant! D'avance merci cordialement Mme Bouteleux”

Helpful Report

Posted 2 years ago

Bonjour, Nous sommes désolés pour le problème avec le stock ! Malheureusement, le chapeau que vous avez commandé était en rupture de stock et il a été remboursé. S'il y a un problème avec le remboursement, veuillez nous le faire savoir ! Cordialement, Conor

Posted 2 years ago

“While the basket itself is nice, I had so many issues with Carrolls not filling out necessary import forms, messing up the address, slow customer service response, etc, that I would not purchase.”

Helpful Report

Posted 2 years ago

Hey there, We're sorry for the trouble with the delivery! Exporting food often runs into its own problems. I can certainly drop you a note for further explanation. Kind regards, Conor

Posted 2 years ago

“The gifts I purchased for Christmas were ordered on the 5th December as a present. They didn't arrive until the 10th of January with itemised prices attached to the outside of the box.”

Helpful Report

Posted 2 years ago

Hey there, We're sorry for the delay with the shipping! We've seen some delays occur with our couriers throughout December. I'll drop you a note for further details. Kind regards, Conor

Posted 2 years ago

“sorry I can’t give any recommendation because I have still not received it. It’s been a long time so i’m still patiently waiting…..”

Helpful Report

Posted 2 years ago

Hey there Michelle, We're sorry for the trouble with the delivery! We've seen our couriers have faced delays with shipping throughout December and the new year. I'll drop you a note for further information. Kind regards, Conor

Posted 2 years ago

“The print on the front of the glass is very faint and barely visible”

Helpful Report

Posted 2 years ago

Hey there, We're sorry for the trouble with your engraving! I can drop you a message to see how we can help to correct the engraving! Kind regards, Conor

Posted 2 years ago

“The order has not been delivered yet, 1st delivery in 24th December and nothing since then. Could you please check the status with the post, thank you.”

Helpful Report

Posted 2 years ago

Hey there, We're sorry for the delayed delivery! We've seen postal services facing delays with COVID and Christmas and this has caused some trouble with getting post delivered. But I've checked the tracking and it seems to have been delivered. If this is wrong, please do let us know and we'll investigate. Kind regards, Conor

Posted 2 years ago

“Only one item delivered, it was a gift. Only after contacting them was I informed the omitted item was not available. They were chocolates, could they not have been substituted with another? Was refunded quickly enough but I would have appreciated a heads up on what was sent. Why I was able to order in the first place? It was frustrating.”

Helpful Report

Posted 2 years ago

Hey there Tara, We're sorry for the missing item in the order! We had been facing some supply issues and this had caused items not to be in stock that we were expecting to have. I'm sorry for the disappointment caused! If there's anything else, please do let us know! Kind regards, Conor

Posted 2 years ago

“Ordered it well before Christmas- it arrived 8th January”

Helpful Report

Posted 2 years ago

Hey there, We're sorry for the delay with the delivery! Our couriers had experienced some delays recently and this caused packages to be delivered late. I can certainly drop you a message for further information. Kind regards, Conor

Posted 2 years ago

“The earrings themselves are gorgeous and a great gift however they were shipped recklessly. I paid for the express 2 day FedEx shipping it and wasn't shipped out for over a week and a half which is understandable with the supply chain issues currently and holidays but they were shipped in the most reckless way. They put the earrings box in a thin plastic bag with absolutely no padding or protection. No tissue paper, bubble wrap or anything. It arrived completely smashed and the box broke into pieces. Fortunately, the earings inside survived but after such delays and paying not only for expensive jewelry on top of extra for premium shipping they would at least ship the gift with some respect. I had to gift it with the disclaimer to my significant other that the box was smashed but fortunately the gift inside was okay.”

Helpful Report

Posted 2 years ago

Hey there, We're sorry for the damaged gift box! I fully understand the importance in presentation, but unfortunately, this time we've let you down. I'll drop you a message to discuss options to try to make this right. Kind regards, Conor

Posted 2 years ago

“Was able to order online easily, however, never heard anything past my initial purchase. Over a week later, I had to call the actual store and see what the status was. I am aware things get busy around Christmas time, but I ordered the items around 7 Dec, and we live in Bray. Had I known it would take so long, I could have picked it up myself in person. The lady in store was nice and said I would get a call from customer service with an update (I didn't) and then 2 days after that I got an email that the item was shipped. Luckily it arrived one day before I was meant to leave on holiday, but honestly, was very poor overall communication. I'm convinced that, had I not called and pressured people to send the order that I paid for (only 14 km south mind you), I still would not have my items.”

Helpful Report

Posted 2 years ago

Hey there, We're sorry for the delay in getting your order out to you! We had been experiencing an unexpectedly high number of orders at the beginning of December and this has caused us to be a little behind with shipping out our orders. I'm glad you were able to receive it in time, but I'm sorry that the dispatch was so delayed. If there's anything else, please do let us know! Kind regards, Conor

Posted 2 years ago

“I received the order really quickly. Unfortunately the item was far too small so I need to arrange a return. This is turning out to be pretty impossible and is still yet to be sorted as communication is poor.”

Helpful Report

Posted 2 years ago

Hey there Steph, We're sorry for the trouble in trying to schedule a return! Unfortunately, we're only able to create return labels the day before and this can cause some trouble when sending them out. I'm glad to see that it has been returned and refunded, and this experience has helped us to adjust our process to make it easier to understand. If there's anything else, please let us know. Kind regards, Conor

Posted 2 years ago

“wrong item sent from order. asked for correct item to be sent but you again sent the wrong item??? Should have been a Guinness Toucan jigsaw but sent a metal plaque. Then sent a jigsaw but not Toucan. Just doubled up on a jigsaw (place mats) that we had with the original order. Not happy”

Helpful Report

Posted 2 years ago

Hey there Philip, We're sorry for the trouble with the wrong item being shipped out twice! I can certainly drop you a message to resolve this issue! Kind regards, Conor

Posted 2 years ago

“Good products, but shipping said 3-4 working days and took over 2 weeks to arrive (no delay was mentioned upon placing my order), so arrived after they were needed and were non-refundable as they were personalized.”

Helpful Report

Posted 2 years ago

Hey there Megan, We're sorry for the trouble with the delivery! Our couriers had been experiencing some delays throughout December and into January. I can certainly drop you a message to help with your concerns. Kind regards, Conor

Posted 2 years ago

“Delivery took much longer than stated on website and I missed the posting date to the USA”

Helpful Report

Posted 2 years ago

“I'm stuck with my order, most oder arrived late. I had to purchase substitute presents since order arrived late. My friends complimented chocolate with whiskeys. Maybe August is the best month to place order for Christmas, making allowances for delay shipment. I cannot recommend, I don't want my friends blame me if order is delayed.”

Helpful Report

Posted 2 years ago

“The hamper arrived damaged and no one responded to the report I submitted. Dreadful customer service.”

Helpful Report

Posted 2 years ago

“Ordered a Guinness glass with engraving. Emailed 7days later to tell me It was no longer in stock and could an alternative glass be given. I agreed and waited another 6 days for delivery. When it arrived, there was nothing engraved on it. Really disappointed as it was to be a gift for Christmas.”

Helpful Report

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,177 reviews