Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

“Still haven't received the gift and unable to access the tracking through An Post. Disappointed.”

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Posted 5 days ago

Hi Marian, I’m sorry to hear you haven’t received the gift and can’t access tracking via An Post. A member of our team will be in contact shortly. Kind regards, Team Carrolls Irish Gifts

Posted 2 days ago

“I haven't even received the shipment yet!”

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Posted 1 month ago

Hi there, I’m sorry to hear your shipment hasn’t arrived yet. A member of our team will be in contact shortly. Kind regards, Team Carrolls Irish Gifts

Posted 1 month ago

“This gift had still not arrived to my family member in Greece!”

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Posted 3 months ago

“Recieved a st.patricks day order 3-4 days after st patricks”

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Posted 4 months ago

I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in these areas. Your feedback is incredibly valuable, and we appreciate you taking the time to share it. Kind regards, Team Carrolls Irish Gifts

Posted 4 months ago

“Lousy after sales service.”

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Posted 5 months ago

I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in this area. Your feedback is incredibly valuable, and we appreciate you taking the time to share it. Kind regards, Team Carrolls Irish Gifts

Posted 5 months ago

“FRAUD I ordered and payed (44,99 EUR) for two hats 5. desember, but have not received anything." Nicola " from carrolls Irish Gifts Help Centre promised to reship the hats 5. january after I complained about lack of delivery. I understand now that I've been tricked!”

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Posted 6 months ago

“Terrible experience even after being on to customer service multiple times, I was refunded the incorrect amount. Would not shop again.”

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Posted 6 months ago

Thank you so much for taking the time to provide us with your valuable feedback. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.

Posted 6 months ago

“I dont’t receive the product”

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Posted 7 months ago

“Package took way too long and I was left without answers, some said my package was lost, others told me it was normal.”

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Posted 7 months ago

“The Claddagh necklace was absolutely tiny (only suitable for a baby). The photo on the website had obviously been enlarged. I returned the item immediately. Twenty five days after it has been received by Carrolls (I have proof of delivery) I have still not received a refund. I have sent two emails and phoned twice but to no avail. I cannot reccomend this company and will be advising on social media that people should avoid doing business with this company due to their extremely poor customer service.”

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Posted 7 months ago

I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in this area. Your feedback is incredibly valuable, and we appreciate you taking the time to share it.

Posted 7 months ago

“Made one purchase and they have spammed my inbox”

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Posted 9 months ago

Dear Customer, Thank you for sharing your concerns with us. We apologize for any inconvenience caused by the email communications you've been receiving. We strive to keep our valued customers informed, but we understand that frequent emails can feel overwhelming. Your feedback is important to us as it helps us improve our customer experience. If you would like assistance in managing your email preferences, please feel free to reach out to our customer service team. Thank you for your understanding. Warm regards, Team Carrolls Irish Gifts

Posted 9 months ago

“packaging was totally inadequate. The single skin pastic bag was puctured in 3 places.”

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Posted 11 months ago

Dear John, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the inadequate packaging of your order and understand how frustrating this must have been. At Carrolls Irish Gifts, we strive to deliver our products in pristine condition, and your feedback highlights an area where we clearly need to improve. We appreciate you bringing this to our attention, as it helps us ensure a better experience for all of our customers. Warm regards, Team Carrolls Irish Gifts

Posted 11 months ago

“Very disappointing. My St. Patrick’s Tee shirt was just thrown in the box. It arrived all scrunched and wrinkled. Not acceptable. I wrote to you immediately to state my disappointment and not even an apology from yourselves. Poor show”

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Posted 1 year ago

Dear Jane, Thank you for sharing your feedback regarding your recent order with Carrolls Irish Gifts. We sincerely apologize for the condition in which your tee shirt arrived, and we understand how disappointing this must be for you. It’s our goal to ensure that every item is delivered in perfect condition, and we are sorry that we fell short this time. We are also concerned to hear that you did not receive an acknowledgment regarding your initial message as I can see on our end a member of our team did respond to your message the same day it was received. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you once again for your feedback. Warm regards, Carrolls Irish Gifts

Posted 1 year ago

“photo du magnet commandé absolument pas contractuel du magnet reçu, des défauts et des décalages de peinture sur tous les éléments, et l'élément principal (le chariot) peint en noir foncé comme si il avait été fait au marqueur indélébile, très déçu”

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Posted 1 year ago

Cher William, Merci de nous avoir fait part de vos commentaires concernant votre récente commande chez Carrolls Irish Gifts. Nous sommes désolés d'apprendre que le produit que vous avez reçu ne répondait pas à vos attentes et qu'il présentait des défauts. Nous comprenons à quel point il est décevant de recevoir un article qui ne correspond pas à ce que vous aviez imaginé. Votre retour est précieux car il nous aide à identifier des domaines d'amélioration pour garantir la qualité de nos produits. Sachez que nous prenons votre expérience très au sérieux. Si vous souhaitez discuter davantage de votre situation ou explorer des solutions, n’hésitez pas à nous contacter customercare@carrollsirishgifts.com Merci encore d'avoir pris le temps de partager vos impressions. Cordialement, Carrolls Irish Gifts

Posted 1 year ago

“I ordered 5 of these hampers to be sent to England as Christmas presents. I added a greeting note so the recipient would know who sent them. One person rang to ask was it me and another sent me a note saying they thought it might be me. How embarrassing. I will never order from here again.”

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Posted 1 year ago

Dear Customer, Thank you for sharing your feedback regarding your recent order with Carrolls Irish Gifts. We appreciate you bringing this matter to our attention, even though we regret to hear about your experience. We completely understand how important it is for gifts to be personalized and clearly communicated, especially during the holiday season. It's unfortunate that the recipients were unsure about who sent the hampers, and we sincerely apologize for any embarrassment this has caused you. Your feedback is invaluable in helping us improve our services and ensure that this does not happen in the future. Please know that we take your concerns seriously, and we appreciate your insights. If there is anything we can do to make this right for you, please don’t hesitate to reach out. Warm regards, Carrolls Irish Gifts

Posted 1 year ago

“Made a mistake and ordered the same thing twice. Contacted them within 5 minutes and was told the order was on its way. Joke.”

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Posted 1 year ago

“When my purchases arrive, then I will be glad to review them. Canada has a postal strike. Possibly that is holding up the parcel.”

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Posted 1 year ago

“I would have really liked to give you a good review. Your range is great and I placed an order that should have been a gift for a dear old lady. But in your E-Mail you said "We would love to hear your feedback on our service" So, there you go. Unfortunately, my package hasn't arrived at all and when I asked over a week ago, I was told that FedEx had handed the package over to a local courier in Germany and that it was no longer trackable. I was reimbursed for delivery costs, but what does that help? I asked more times and finally asked to cancel the order, because it's to late anyways. But for almost a week customer service has stopped responding at all. Nothing will happen with the gift and I am very dissatisfied. I also tell you what I expected: I would have expected my order to be sent express a second time. Then I could have received it in time. If you want to check my case, it's request #816137”

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Posted 1 year ago

Dear Customer, Thank you for your feedback regarding your order with Carrolls Irish Gifts. We genuinely appreciate you taking the time to share your thoughts, even though your experience has not been as we aim for. We are truly sorry to hear that your package has not arrived. It's disappointing for us to learn about the delay in your order and the challenges you faced with tracking it. We understand how important it is for gifts to arrive on time, especially for special occasions. Please rest assured that your concerns are important to us. I can see you have since been in touch with our customer service and been issued a refund for the order. Thank you once again for your feedback and for giving us the opportunity to address these issues. Warm regards, Carrolls Irish Gifts

Posted 1 year ago

“Didn’t provide the proper paperwork for US Customs so I notified them immediately and was told it’d be taken care of. It wasn’t and my gift was sent back. Zero follow up correspondence.”

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Posted 1 year ago

Dear Kristin, Thank you so much for taking the time to provide us with your feedback about your experience at Carrolls Irish Gifts. We truly appreciate customers like you who share their thoughts and help us improve our services. We sincerely apologize for the inconvenience caused with Customs, resulting in your gift being sent back. It is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you. I can see that you have since been refunded for the order. We are truly sorry for any inconvenience caused. Once again, we would like to express our gratitude for bringing this matter to our attention. We are committed to providing the best experience to our valued customers like you, and your feedback allows us to continually improve. If there is anything else we can do for you or if you have any further concerns, please do not hesitate to reach out to us.

Posted 1 year ago

“Never received my item ordered a month ago”

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Posted 1 year ago

Dear Charlotte, Thank you so much for taking the time to share your feedback about your experience with Carrolls Irish Gifts. We greatly appreciate your kind gesture in letting us know about your order. First and foremost, please accept our sincere apologies for the inconvenience caused by the delay in receiving your item. We understand how frustrating it must be to have placed an order a month ago and not yet received it. This is certainly not the level of service we aim to provide. A member of our team will be reaching out to you shortly. Sincerest apologies for any inconvenience caused.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email

Carrolls Irish Gifts Reviews