Carrolls Irish Gifts Reviews

4.6 Rating 7,140 Reviews
88 %
of reviewers recommend Carrolls Irish Gifts
4.6
Based on 7,140 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Carrolls Irish Gifts Reviews
I DID NOT RECEIVE ANYTHING
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Posted 4 days ago
I have not received the parcel
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Posted 1 week ago
Your company is terrible. It’s been a month and I still don’t have my item.
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Posted 3 weeks ago
Dear Daniel,Thank you for taking the time to provide us with your feedback and share your recent experience with Carrolls Irish Gifts. We appreciate customers like you who reach out and share their concerns, as it gives us an opportunity to improve our services. Firstly, we would like to sincerely apologize for the inconvenience caused by the delay in receiving your item. We understand how frustrating it can be to wait for an extended period of time without any resolution. Rest assured, we take such matters seriously, and we would like to rectify this situation for you as soon as possible. To address the issue you mentioned, we kindly ask for your assistance in providing further details regarding your order. This will enable us to investigate the matter thoroughly and take appropriate actions to ensure your item is delivered promptly. Please let us know any relevant order information, such as the order number or any other details that could assist us in locating your purchase. Furthermore, we would like to ask for your valuable input in improving our services. Is there anything specific you would suggest to make your experience better? We deeply appreciate your feedback, as it helps us identify areas where we can enhance our customer satisfaction. Once again, we sincerely apologize for any inconvenience caused.
Posted 3 weeks ago
My parcel was ordered on the 16th of January it has been Australia from the 31st of January and still hasn’t been delivered I ordered this to be delivered for a special birthday and I I’ve now been let down could you shed any light into when my parcel will be delivered thank you
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Posted 1 month ago
Dear Brian,Thank you for taking the time to provide us with your feedback regarding your recent experience with Carrolls Irish Gifts. We genuinely appreciate your effort in sharing your concerns. Firstly, we would like to apologize for the inconvenience caused by the delay in delivering your parcel. We understand the disappointment of not receiving it in time for the special birthday. We sincerely apologize for letting you down in this regard. A member of our team will be in touch shortly. Once again, thank you for bringing this to our attention. We are committed to resolving this issue and ensuring your complete satisfaction.
Posted 1 month ago
I placed an order with Carroll’s gifts on 15/01/24 with a stated 1-3 working day delivery. Today 05/02/24 and I still have not received my order. I have tried to get in touch several times, I was palmed off the first time being told it was the delivery company’s problem and to contact them. Which I have done but also getting nowhere. Made contact again to be told it would be looked into and as of yet have not received anything back. Regardless of the delivery companies policies or failures, I placed this order with Carroll’s and my disappointment lies solely with them and their poor customer service after my order was never received. Perhaps the company needs to look into the lot chose of delivery methods and how to treat customers better.
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Posted 1 month ago
Dear Cathy,Thank you so much for taking the time to share your feedback regarding your recent experience with Carrolls Irish Gifts. We truly appreciate your input and apologize for the inconvenience you have faced. We are genuinely sorry for the delay in delivering your order. We understand how frustrating it must be to not receive your purchase within the expected timeframe. We also apologize for the difficulties you encountered when attempting to get in touch with us. It is never our intention to palm off our customers or provide poor customer service. We will certainly look into the issues you raised, including our choice of delivery methods, to ensure that such incidents do not happen in the future. Your concerns have been noted, and we are committed to improving our service and making things right.
Posted 1 month ago
Customer Service was terrible. I received my order with one item missing and the gift box missing from the custom glass I bought. Called the shop on Wednesday the day I received person I got through to said he'd send the remainder of the order to there dispatch centre and if receive an email once done. I had ordered this and payed priority shipping as it was an engagement present for a friend. Friday rolls around got no email called again they had no record of it being sent to dispatch at this point I just asked for a refund as I needed the gift for that night. Very unhappy with being left in the lurch
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Posted 1 month ago
Dear Jamie,Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Carrolls Irish Gifts. We truly appreciate hearing from our customers and we apologize for the issues you encountered. We are truly sorry for the inconvenience caused by the missing item and the gift box from your custom glass order. It is certainly not the level of service we strive to provide, and we apologize for any frustration or disappointment this may have caused. We understand how important it was for you to receive the engagement present in a timely manner, especially considering you had chosen priority shipping. We deeply regret that we were unable to fulfill your expectations and that you were left without a solution. This is certainly not the experience we want for our valued customers. Once again, we sincerely apologize for any inconvenience caused and we thank you for bringing this matter to our attention.
Posted 1 month ago
Paid an extra 9.99 for the fastest delivery possible and was told it would be 2-3 days. My item wasn't even shipped for atleast 2 weeks and arrived after 3 weeks. I got in contact with support twice and wasn't even offered reimbursement for the additional spendature for the fast delivery option. Very poor.
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Posted 2 months ago
Dear Charlie, Thank you for taking the time to share your feedback about your experience with Carrolls Irish Gifts. We truly appreciate your honest review and apologize for the inconvenience you encountered. We understand the frustration caused by the delay in shipping your item after you had paid for the fastest delivery option. We sincerely apologize for this oversight and any inconvenience it may have caused. We acknowledge our mistake and take full responsibility for it. To address your concerns about the lack of reimbursement for the additional expenditure on the fast delivery option, we deeply regret that this was not offered to you. The shipping fee has now been refunded and should be fully completed in 2-5 working days. Sincerest apologies for any inconvenience.
Posted 2 months ago
I have not received my purchase. So no review from me.
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Posted 2 months ago
Hi Tammy, I am sorry to hear that, a member of our team will be in touch shortly.
Posted 2 months ago
Broken bowels
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Posted 2 months ago
I did not receive my order as was told was lost in transit. I am very disappointed as was a Christmas present .I won't be shopping with you again
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Posted 2 months ago
Thank you for bringing this to our attention, Patricia. We are so sorry that you did not receive your order like you expected. We appreciate you taking the time to share your experience with us.
Posted 2 months ago
dark blue instead black missleading picture ( too dark) item .. long wait for reply. not helpful for first time customer.
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Posted 3 months ago
Service was excellent, however the product was poor, I have returned it and awaiting a credit.
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Posted 3 months ago
3 gift boxes ordered. One box damaged, full of dust and ribbon broken. One box has water/liquid damage, dust and ribbon not on the box. One in good condition. (Not perfect) I won't be ordering from Carroll's again. Very disappointed and not gifts I want to hand to loved ones.
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Posted 3 months ago
The whole experience was a disaster! I ordered the Swarovski tree of life pendant. First package went MIA, even though the tracking number said they attempted to deliver at 6:20am... which never happened. 2nd package arrived.. altogether 22days later... In a huge box which could fit a pair of trainers! Not very environmental.. and still the little jewellery box was damaged... Worse of all was the disappointment when I saw the item! You can barely see the crystals.. overall experience.. dreadful
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Posted 3 months ago
Sorry can't write a review until I've received my order
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Posted 3 months ago
Order didn’t arrive
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Posted 4 months ago
Thank you for your feedback about Carrolls Irish Gifts. We’re sorry that your order didn't arrive on time and apologize for any inconvenience this may have caused. We really appreciate your taking the time to let us know about your experience. Your feedback is invaluable to us. Thank you again for your feedback.
Posted 4 months ago
Honestly? I ordered 20 packages of oatmeal biscuit’s more than have of them were bland. Truly a disappointment for the amount of money I paid. Actually I should ask for a refund.
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Posted 5 months ago
Thank you so much for your feedback, Alejandra. We appreciate you taking the time to let us know about your experience with Carrolls Irish Gifts. We are sorry that you were disappointed with your order of oatmeal biscuits. Thank you for your honest comments.
Posted 5 months ago
I was completely unsatisfied with the glass The sticker was stuck on at an angle not in the centre and was peeling I sent an email to return it and got no responce ! I coukdnt give this as a gift It looked awful and cheap
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Posted 6 months ago
Hi Michelle, I am so sorry to hear that. We did not receive any email from you on our end. We will have a new replacement glass shipped or you as soon as possible. Sincerest apologies for the inconvenience. Kind regards, Customer Care.
Posted 6 months ago
Purchased 2 soccer balls for €18.00 each, as described on the site. But instead the description was wrong and I received 2 small hand sized soft balls. And when I rang I wasn’t offered the right items in which I had paid for, just said they would rectify the site. What a waste of money.
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Posted 6 months ago
Thank you for taking the time to review Carrolls Irish Gifts. We are sorry to hear that you were not provided with the right items despite it being described on our site. We take feedback like this seriously and would love to make things right. Can you please let us know how we can best rectify this for you?
Posted 6 months ago
Products were not as they seemed on the website
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Posted 7 months ago
Thank you, Seamus, for taking the time to review Carrolls Irish Gifts. We really appreciate your feedback. We apologize that the products were not as they seemed on the website. How can we make things better for you?
Posted 7 months ago
Carrolls Irish Gifts is rated 4.6 based on 7,140 reviews