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Carrolls Irish Gifts Reviews

4.6 Rating 7,177 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

Company Reviews

Product Reviews

4.6

Based on 7,177 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

Nicole Reynolds

Carrolls Irish Gifts 5 star review on 29th March 2024

Carrolls Irish Gifts 5 star review on 13th March 2024

Clare/Nuala Ledwith

Carrolls Irish Gifts 5 star review on 13th February 2024

Siobhan O Mahony

Carrolls Irish Gifts 5 star review on 22nd January 2024

Carrolls Irish Gifts 5 star review on 14th January 2024

Liam O’ Connor

Carrolls Irish Gifts 5 star review on 6th January 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered and paid for three items for click and collect. i had to follow up myself with the store as my last bit of communication was an order confirmation that it was on its way to the store. i went in on christmas eve only to be told 2 of the 3 items were not there, and there was a lot of confusion, as this was never communicated with me prior to going in to collect it on an extremely busy day. i was not offered anything but was told i’ll receive a refund. only today have i received an email stating a refund is on its way.”

Posted 1 year ago

Hi there, We are very sorry about this. We have passed this feed back on to our dispatch team. Kindest regards, Customer care

Posted 1 year ago

“I ordered 8 items and paid for shipping guaranteed to deliver before Christmas. Only one item arrived. Multiple msgs to support were ignored until after Christmas when I was finally told that the other 7 items were already out of stock when I ordered them and the order could never have been fulfilled. When the single item was shipped the notice said it would not deliver until after Christmas so I went out and bought a duplicate. You then refused to refund the shipping charges even though I now have an unused item at home due to your errors. Pathetic service overall”

Posted 1 year ago

“I am still waiting to receive the order I placed with you on 21/12/2022..please can you advise me as to the next step??”

Posted 1 year ago

“The hamper was not delivered in time for Christmas. In fact it was the new year before the delivery was made despite the order being placed in good time.”

Posted 1 year ago

“Bought a gift online in December, it is now 10/01/2023 & I have not yet received it”

Posted 1 year ago

“Ordered the Carroll’s Gift hamper for my brother in the UK. There was no mention of possible delays or extra changes when I was purchasing. It arrived on the 4th Jan and there were customs charges on the hamper. Which my brother on the receiving end had to pay.”

Posted 1 year ago

“Never arrived on time Ordered on 9th of December for shipping before Christmas countless phone calls to get it reshipped as it went missing on the 23rd from fedex.”

Posted 1 year ago

“I haven’t received my package”

Posted 1 year ago

“Disappointed”

Posted 1 year ago

Hi there, If you would like to contact us privately we can look into this further. Kindest regards, Customer Care

Posted 1 year ago

“Awful experience. Two orders messed up. One order still not delivered. I've asked 3 or 4 times over 3 weeks for a call from a manager and no contact received”

Posted 1 year ago

“The worst company I have ever delt with. Ordered 4 hampers that were supposed to arrive on the 19th of December, got 1 on the 23rd and when I rang them they told me the were on the way and I would definitely get the remaining 3 as they were with the currier. Turns out the never sent them I eventually got a refund but never will I deal with Carrolls Irish Gifts again.”

Posted 1 year ago

Hi there, We are very sorry about this. We have passed this feedback onto our dispatch team and our managers to investigate this further. Kindest regards, Customer care

Posted 1 year ago

“I received 2 out of three items wrong and when I asked for the right items to be sent out before Christmas, I was told I had to send out the wrong items first but only after the 3rd of January. Not very good service if you ask me”

Posted 1 year ago

Hi there, We are sorry to hear this. As DPD would only start collecting new packages after the 3rd of January we could not get your replacement items out to you any sooner. If you would like to reply to us via email we would still like to amend this order for you. Kindest regards, Customer care

Posted 1 year ago

“Hi I'm so disappointed as I haven't received my order yet”

Posted 1 year ago

“Ordered €80 worth of items before cut off date for guaranteed UK Christmas delivery. 2 days before Christmas Day, still no sign so checked the tracker…”your parcel has arrived in the US”… erm what?! Got onto customer service where they confirmed my address is definitely listed as UK. So they told me they would resend it all. Another 3 weeks later, only 1 of the 8 items showed up!! Have now asked they refund me as it’s a waste of time me chasing it at this point. They haven’t even tried to explain why they only resent 1 of the things on my order. First and last time I’ll ever use this site. What a mess!”

Posted 1 year ago

“Very disappointing service. My order showed up with an item missing and a wrong item in the box also. When I rang to query this, I was told that both items were out of stock, even though I had receive a no correspondence to notify me of this. The package took over a week to get to me and in that time, I never received an email to let me know of the out of stock items. This was also in the weeks leading up to Christmas and all the items were gifts. The refund was not processed until weeks after I had received the package without the item. Another item was just completely wrong and when I queried this, I was told the item I originally ordered was out of stock everywhere so they just decided to put in a different item instead. I’m not sure what was the thinking behind this- if they were hoping it would go unnoticed, I don’t know. I was disappointed regardless as I have very limited mobility at the moment, so I couldn’t return the wrong item to the store. On top of this, Carroll’s announced they had a sale on recently. A friend of mine sent me a link of two items in the sale, advertised as in stock on the website- the two items I never received. Very confusing how they could be selling off two items in the sale, that are apparently out of stock in all stores and online? Very confusing and disappointing service overall. Would not be placing an order with them again.”

Posted 1 year ago

“Drum received was different from the drum in the image. Ordered this one in particular because of nice crossbrace. The one received has just one spindly brace which makes drum impossible to hold and play. Completely useless drum, waste of money,!”

Posted 1 year ago

Hi there, We are very sorry to hear this and would like to investigate this further. Could you send us a support ticket via our website and one of our customer service agent will be in touch. Kindest regards, Customer service

Posted 1 year ago

“I have ordered off Carrolls a few times, never had an issue, but there was a few issues with this order and their customer service leaves a lot to be desired”

Posted 1 year ago

“My hamper wasn’t delivered until December 29 by which time my son was left Spain. Your staff member lied to me when I called on dec 28 and said the gift was attempted to be delivered before Christmas when in fact the courier said it didn’t arrive in Spain until December 28. So I’m not happy and won’t use the service again. Neither will I recommend. Kay enright”

Posted 1 year ago

Hi Catherine, I am sorry to hear this. Our staff would have been going off what the tracking is telling them, they would not have lied to you and I am sorry you feel this way. I will pass your feedback onto the relevant department. My sincere apologies for the overall inconvenience caused throughout and thank you for bearing with us. We are working on being better at our logistics front, especially in issues like these and will make sure to improve in this area. Kind regards, Customer care.

Posted 1 year ago

“I’m still waiting for a refund, haven’t gotten a response from your customer service I messaged on 15th of December for a refund, it is now 5th Jan still waiting… You email me with an email address that I can’t reply to, says no reply Asking what refund is for. Refund was for I cancelled the order as wrong delivery address was on my order. So I didn’t get order. I called your customer service they tell me it was refunded on 15th December, I never got this money back and they said they’d call me back and no call! Sick of chasing you for my refund 😞 Please sort”

Posted 1 year ago

Hi Michelle, I am so sorry to hear this. A member of our team will be in touch as soon as possible. Kind regards, Customer Care.

Posted 1 year ago

“Well, my name is Darren and I ordered this for Muffy , a new client of mine and it seems like the package still hasn't left Dublin so im not very happy at all.”

Posted 1 year ago

Hi there, I am sorry to hear this. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 1 year ago

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Carrolls Irish Gifts is rated 4.6 based on 7,177 reviews