Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: 57/58 Upper O'Connell Stret, , Dublin, 57/58 Upper O'Connell Stret, , Dublin, Dublin
Rating: 4.56

4.6 Rating 7,174 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,174 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure I will order again,”

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Posted 3 days ago

“Carrolls have quite a range to choose from, but my online experience with them was not so good. It was a struggle to get their site to work as it was experiencing technical difficulties, so the codes they provided for so called discount did not work. They eventually refunded me for the discount that I did not get. But when the products arrived at my home, some of the products had prices on them that was 6 euro per item less than what I bought it for online. I am not saying I will never buy from them again, but I am not overly positive to buy something from them again.”

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Posted 1 month ago

“We never had the opportunity to try it because our package arrived damaged. The Fed Ex driver said the package was wet when it arrived at their facility. My husband did not accept the package because there was also a hole in the box and he saw one of the items broken open and the contents spilled.”

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Posted 3 months ago

Thank you so much for your detailed review, Ann. I am truly sorry to hear that you never had the opportunity to try the John McCambridge Guinness Bread Kit 360G. That must have been such an unpleasant experience and we sincerely apologize for any inconvenience caused. Again thanks for the feedback .

Posted 3 months ago

“The patch is not securely attached.”

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Posted 4 months ago

“Responded well enough. On line chat staff were helpful”

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Posted 4 months ago

“Was quite disappointed that it came without a gift box.”

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Posted 4 months ago

“Gift was left in garden with no notification left for my friend. Luckily I text so she was able to find it... very much enjoyed all her treats!”

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Posted 8 months ago

Thank you very much for leaving us such a wonderful review for Carrolls Irish Gifts! We love hearing feedback from our customers and really appreciate your kind words about our products. We are dedicated to providing top-notch customer service and take pride in helping our customers find the perfect gifts for their loved ones. We also strive to provide an enjoyable shopping experience. The carriers have their own methods of delivering, but based on your feedback, we are contacting them in order to improve all the services. Once again, thank you for your kind words and we look forward to assisting you in the future.

Posted 8 months ago

“The product did not show justice to the price with respect to the size n make quality. Looks cheap. But my poor lil kid who is currently obsessed with ship toys loved it being a model of titanic. The shipping n delivery speeds were awesome👌”

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Posted 8 months ago

Hello, Thank you for your review. We are always looking to make customer's happy and continually strive to exceed customer expectations. If there's anything we can do, please don't hesitate to contact us. Best Regards, The Carrolls Irish Gifts Team

Posted 8 months ago

“My first order was the incorrect color. The shirt was black but had a navy tag. I had ordered navy. After sending an email, Carroll's Irish Gifts is sending a replacement.”

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Posted 8 months ago

“I have only received part of my order. But I am satisfied with the products I did receive. My recommendation will depend on my receiving the rest of my order. I guess time will tell.”

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Posted 8 months ago

“The ordered whisky glasses are packed so that they are stuck together. They cannot be removed without breaking the other glass. In addition, one has cracks in it. These glasses were going to be a gift, but now I can't give them as a gift. How do I deal with this?”

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Posted 8 months ago

Thank you so much for your feedback, Esa! Here at Carrolls Irish Gifts, we take great pride in delivering high-quality products, excellent customer service, and unbeatable prices. A member of our team will be in contact shortly to assist. Kind regards, Customer Care.

Posted 8 months ago

“The items ordered satisfied mg expectance yet I'm not satisfied of delivery service, ithe order has been sent on 8th of july and on 12th it back to Dublin tracking didnt work as I wished..however after an open ticket I receveid everything on 24th ... delivery service and tracking could be improved..”

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Posted 8 months ago

“Ordered some t-shirts from their website, only to get an email (on a Saturday) telling me they don't have them in stock. After we discussed the options over email, I was sent replacement T-shirts, which were a little bit more expensive than what I originally bought, without extra costs for me. That's a plus. However, I was in a rush to receive them so I was very disappointed that their stock control is ridiculous... It's the first time in over 1000 online orders that I buy something and then I get an email saying '' sorry, we do not have your items in stock''”

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Posted 10 months ago

Hi Laurentiu, Sorry to hear that. I will pass your feedback onto the relevant department. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 10 months ago

“Hi, whilst it probably has nothing to do with Carroll’s, I felt really let down how small the two Baileys Easter eggs were. However, the service and delivery from Carroll’s themselves was exemplary. Delivery was within 3 days if order from Ireland to UK. Carroll’s have some lovely items for sale also, so will probably be looking again at the website in the future”

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Posted 1 year ago

“Website needs to be updated to show correct year of calendaars available. Wen item is o longer available correct year of calendar.. I appreciate the refund, but probably will not be able to use the 2024 calendae substituted in order.”

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Posted 1 year ago

“Has everything I wanted, but only if I ordered from two different sites. Had to order candy directly thru their website, and then order shot glasses thru Amazon that Carrolls fulfilled. When I reached out to them, they refused to put both on the same order, thus resulting in my paying shipping twice 🙄”

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Posted 1 year ago

“Fantastic product, even better than I expected. Downside was the service, I paid for express delivery as I needed it a week later for a birthday present. Shipping was really slow meaning it arrived two days after I needed it. Very poor responses to email queries”

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Posted 1 year ago

“Unfortunately my first experience was not the best. I made an online order of 2 items for a gift for a family member and over a week after I placed the order I was told one of the items was not on stock. Very disappointing as this also meant that the order had not yet been shipped and I asked about this and got no reply.”

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Posted 1 year ago

“Decent prices online with good selection. Quick delivery”

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Posted 1 year ago

“What came of the gift was top quality and was really enjoyed by the recipient but unfortunately there was a comment suppposed to have been etched on pint glass which did not happen ( but was charged for). I made representations to the company which were acknowedged in the first instance but subsequently ignored. For that reason I would be reluctant to recommend to a friend. Pity.”

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Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,174 reviews