Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,845 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat

Carrolls Irish Gifts 5 star review on 19th September 2026

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drum received was different from the drum in the image. Ordered this one in particular because of nice crossbrace. The one received has just one spindly brace which makes drum impossible to hold and play. Completely useless drum, waste of money,!”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry to hear this and would like to investigate this further. Could you send us a support ticket via our website and one of our customer service agent will be in touch. Kindest regards, Customer service

Posted 3 years ago

“I have ordered off Carrolls a few times, never had an issue, but there was a few issues with this order and their customer service leaves a lot to be desired”

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Posted 3 years ago

“My hamper wasn’t delivered until December 29 by which time my son was left Spain. Your staff member lied to me when I called on dec 28 and said the gift was attempted to be delivered before Christmas when in fact the courier said it didn’t arrive in Spain until December 28. So I’m not happy and won’t use the service again. Neither will I recommend. Kay enright”

Helpful Report

Posted 3 years ago

Hi Catherine, I am sorry to hear this. Our staff would have been going off what the tracking is telling them, they would not have lied to you and I am sorry you feel this way. I will pass your feedback onto the relevant department. My sincere apologies for the overall inconvenience caused throughout and thank you for bearing with us. We are working on being better at our logistics front, especially in issues like these and will make sure to improve in this area. Kind regards, Customer care.

Posted 3 years ago

“I’m still waiting for a refund, haven’t gotten a response from your customer service I messaged on 15th of December for a refund, it is now 5th Jan still waiting… You email me with an email address that I can’t reply to, says no reply Asking what refund is for. Refund was for I cancelled the order as wrong delivery address was on my order. So I didn’t get order. I called your customer service they tell me it was refunded on 15th December, I never got this money back and they said they’d call me back and no call! Sick of chasing you for my refund 😞 Please sort”

Helpful Report

Posted 3 years ago

Hi Michelle, I am so sorry to hear this. A member of our team will be in touch as soon as possible. Kind regards, Customer Care.

Posted 3 years ago

“Well, my name is Darren and I ordered this for Muffy , a new client of mine and it seems like the package still hasn't left Dublin so im not very happy at all.”

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Posted 3 years ago

Hi there, I am sorry to hear this. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 3 years ago

“Je n'ai toujours pas reçu ma commande”

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Posted 3 years ago

Hi there, I am sorry to hear that your order has not arrived. A member of our team will be in touch soon. Kind regards, Customer care.

Posted 3 years ago

“Never received the order as it got lost ..reordered it but then it was no longer available!!”

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Posted 3 years ago

Hi there, I am sorry to hear this. I can see a refund has been processed for your order. Apologies for any inconvenience. Kind regards, Customer care.

Posted 3 years ago

“Ordered 6 packages and charged extra for gift cards that didn’t arrive. The gift owners had no idea who it’s from and I’m stilling on a refund response for weeks now. Will not buy again”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear this. I can see on our system a refund has been processed for the missing gift cards. Sincerest apologies for the inconvenience. Kind regards, Customer care.

Posted 3 years ago

“I placed 2 orders for Christmas presents before the Xmas post deadlines. One of the par les arrived on 21/12 but the other one is still with An Post in Dublin since 30/12. Very bad and disappointing service! I called your customer service office and I tried to speak to a staff member, very difficult to understand her, useless service! Waste of an international call! Also your website is really really poorrrrrrrr. Very limited products compared to your shops in Dublin. I won’t be shopping with you again. Very disappointed!!!!!”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear that you are unhappy with the service. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 3 years ago

“My order never arrived. I received no information regarding this so i assumed it was delayed. Hopefully you will act in this information immediately please.”

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Posted 3 years ago

Hi Caroline, I can see on our system that you chose click and collect for your order and not delivery. A member of our team will be in contact soon to help rectify the situation. Kind regards, Customer care.

Posted 3 years ago

“Non existent customer service either by phone or email.”

Helpful Report

Posted 3 years ago

Hi Mary, I am sorry to hear this. I can see we have been in touch with you via emails and a refund was processed for your order on 20th December. Apologies for any inconvenience. Kind regards, Customer care.

Posted 3 years ago

“I still haven’t received my order and I ordered it on the 10th of December. I’ve emailed and no reply. Very poor customer service. Very disappointing.”

Helpful Report

Posted 3 years ago

Hi Tracy, I am sorry to hear this. I can see we responded to you on the 2nd January letting you know that you chose click and collect, not delivery. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 3 years ago

“I have not received my order”

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Posted 3 years ago

“The service was good the Claddagh bracelet was lovely. However the stone fell out after a week.”

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Posted 3 years ago

Hi there, I am so sorry to hear this. A member of our team will be in contact soon to help rectify the situation. Apologies for any inconvenience. Kind regards, Customer care.

Posted 3 years ago

“Ordered 12/12/22 still not even been handed over to fedex 02/03/23.”

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Posted 3 years ago

Hi Paul, I am sorry to hear this. I can see a member of our team was in touch yesterday and has reshipped your order. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 3 years ago

“Pas de critique, le colis a ete envoyé rapidement et les produits correspondaient mais le pot de moutarde avait été ouvert et quand je l'ai ouvert, il a fallu le jeter”

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Posted 3 years ago

“really lovely gifts were perfect for my father however although ordered really early to avoid the strikes. The item never left Ireland and the communication was poor”

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Posted 3 years ago

Hi there, I am so sorry to hear this. I can see your refund was processed today. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 3 years ago

“The worst customer service I've come across in a very long time. Awful.”

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Posted 3 years ago

Hi Catriona, I am sorry to hear that you are unhappy with the service. I am unable to find any communication from you on our system. A member of our team will be in touch soon. Kind regards, Customer care.

Posted 3 years ago

“I still haven’t received the Christmas gift that I ordered on 5th December, even though the website said that Christmas delivery was guaranteed at the time of ordering. It’s now 31st December. I’ve sent multiple emails to try and get a refund but as of 31st Dec, I still haven’t received the refund. No one replies to emails. Very poor customer service.”

Helpful Report

Posted 3 years ago

Hi Kimberly, I am sorry about the delay to replying to your email. Our team are working very hard to try and reply as quick and efficient to all customers but have a high volume of emails during the Christmas period which has meant an unfortunate longer response time. I am truly sorry about this. I can see your refund was processed yesterday. Apologies for the delay. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 3 years ago

“I have not received my order yet very annoyed”

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Posted 3 years ago

Hi Annmarie, This order was for collection, not delivery. A member of our team will be in touch to assist you soon. Kind regards, Customer care.

Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,845 reviews