Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,631 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,631 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel was ordered on the 16th of January it has been Australia from the 31st of January and still hasn’t been delivered I ordered this to be delivered for a special birthday and I I’ve now been let down could you shed any light into when my parcel will be delivered thank you”

Helpful Report

Posted 2 years ago

Dear Brian,Thank you for taking the time to provide us with your feedback regarding your recent experience with Carrolls Irish Gifts. We genuinely appreciate your effort in sharing your concerns. Firstly, we would like to apologize for the inconvenience caused by the delay in delivering your parcel. We understand the disappointment of not receiving it in time for the special birthday. We sincerely apologize for letting you down in this regard. A member of our team will be in touch shortly. Once again, thank you for bringing this to our attention. We are committed to resolving this issue and ensuring your complete satisfaction.

Posted 2 years ago

“I placed an order with Carroll’s gifts on 15/01/24 with a stated 1-3 working day delivery. Today 05/02/24 and I still have not received my order. I have tried to get in touch several times, I was palmed off the first time being told it was the delivery company’s problem and to contact them. Which I have done but also getting nowhere. Made contact again to be told it would be looked into and as of yet have not received anything back. Regardless of the delivery companies policies or failures, I placed this order with Carroll’s and my disappointment lies solely with them and their poor customer service after my order was never received. Perhaps the company needs to look into the lot chose of delivery methods and how to treat customers better.”

Helpful Report

Posted 2 years ago

Dear Cathy,Thank you so much for taking the time to share your feedback regarding your recent experience with Carrolls Irish Gifts. We truly appreciate your input and apologize for the inconvenience you have faced. We are genuinely sorry for the delay in delivering your order. We understand how frustrating it must be to not receive your purchase within the expected timeframe. We also apologize for the difficulties you encountered when attempting to get in touch with us. It is never our intention to palm off our customers or provide poor customer service. We will certainly look into the issues you raised, including our choice of delivery methods, to ensure that such incidents do not happen in the future. Your concerns have been noted, and we are committed to improving our service and making things right.

Posted 2 years ago

“Customer Service was terrible. I received my order with one item missing and the gift box missing from the custom glass I bought. Called the shop on Wednesday the day I received person I got through to said he'd send the remainder of the order to there dispatch centre and if receive an email once done. I had ordered this and payed priority shipping as it was an engagement present for a friend. Friday rolls around got no email called again they had no record of it being sent to dispatch at this point I just asked for a refund as I needed the gift for that night. Very unhappy with being left in the lurch”

Helpful Report

Posted 2 years ago

Dear Jamie,Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Carrolls Irish Gifts. We truly appreciate hearing from our customers and we apologize for the issues you encountered. We are truly sorry for the inconvenience caused by the missing item and the gift box from your custom glass order. It is certainly not the level of service we strive to provide, and we apologize for any frustration or disappointment this may have caused. We understand how important it was for you to receive the engagement present in a timely manner, especially considering you had chosen priority shipping. We deeply regret that we were unable to fulfill your expectations and that you were left without a solution. This is certainly not the experience we want for our valued customers. Once again, we sincerely apologize for any inconvenience caused and we thank you for bringing this matter to our attention.

Posted 2 years ago

“Paid an extra 9.99 for the fastest delivery possible and was told it would be 2-3 days. My item wasn't even shipped for atleast 2 weeks and arrived after 3 weeks. I got in contact with support twice and wasn't even offered reimbursement for the additional spendature for the fast delivery option. Very poor.”

Helpful Report

Posted 2 years ago

Dear Charlie, Thank you for taking the time to share your feedback about your experience with Carrolls Irish Gifts. We truly appreciate your honest review and apologize for the inconvenience you encountered. We understand the frustration caused by the delay in shipping your item after you had paid for the fastest delivery option. We sincerely apologize for this oversight and any inconvenience it may have caused. We acknowledge our mistake and take full responsibility for it. To address your concerns about the lack of reimbursement for the additional expenditure on the fast delivery option, we deeply regret that this was not offered to you. The shipping fee has now been refunded and should be fully completed in 2-5 working days. Sincerest apologies for any inconvenience.

Posted 2 years ago

“I have not received my purchase. So no review from me.”

Helpful Report

Posted 2 years ago

Hi Tammy, I am sorry to hear that, a member of our team will be in touch shortly.

Posted 2 years ago

“Broken bowels”

Helpful Report

Posted 2 years ago

“I did not receive my order as was told was lost in transit. I am very disappointed as was a Christmas present .I won't be shopping with you again”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention, Patricia. We are so sorry that you did not receive your order like you expected. We appreciate you taking the time to share your experience with us.

Posted 2 years ago

“dark blue instead black missleading picture ( too dark) item .. long wait for reply. not helpful for first time customer.”

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Posted 2 years ago

“Service was excellent, however the product was poor, I have returned it and awaiting a credit.”

Helpful Report

Posted 2 years ago

“3 gift boxes ordered. One box damaged, full of dust and ribbon broken. One box has water/liquid damage, dust and ribbon not on the box. One in good condition. (Not perfect) I won't be ordering from Carroll's again. Very disappointed and not gifts I want to hand to loved ones.”

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Posted 2 years ago

“The whole experience was a disaster! I ordered the Swarovski tree of life pendant. First package went MIA, even though the tracking number said they attempted to deliver at 6:20am... which never happened. 2nd package arrived.. altogether 22days later... In a huge box which could fit a pair of trainers! Not very environmental.. and still the little jewellery box was damaged... Worse of all was the disappointment when I saw the item! You can barely see the crystals.. overall experience.. dreadful”

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Posted 2 years ago

“Sorry can't write a review until I've received my order”

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Posted 2 years ago

“Order didn’t arrive”

Helpful Report

Posted 2 years ago

Thank you for your feedback about Carrolls Irish Gifts. We’re sorry that your order didn't arrive on time and apologize for any inconvenience this may have caused. We really appreciate your taking the time to let us know about your experience. Your feedback is invaluable to us. Thank you again for your feedback.

Posted 2 years ago

“Honestly? I ordered 20 packages of oatmeal biscuit’s more than have of them were bland. Truly a disappointment for the amount of money I paid. Actually I should ask for a refund.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Alejandra. We appreciate you taking the time to let us know about your experience with Carrolls Irish Gifts. We are sorry that you were disappointed with your order of oatmeal biscuits. Thank you for your honest comments.

Posted 2 years ago

“I was completely unsatisfied with the glass The sticker was stuck on at an angle not in the centre and was peeling I sent an email to return it and got no responce ! I coukdnt give this as a gift It looked awful and cheap”

Helpful Report

Posted 2 years ago

Hi Michelle, I am so sorry to hear that. We did not receive any email from you on our end. We will have a new replacement glass shipped or you as soon as possible. Sincerest apologies for the inconvenience. Kind regards, Customer Care.

Posted 2 years ago

“Purchased 2 soccer balls for €18.00 each, as described on the site. But instead the description was wrong and I received 2 small hand sized soft balls. And when I rang I wasn’t offered the right items in which I had paid for, just said they would rectify the site. What a waste of money.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Carrolls Irish Gifts. We are sorry to hear that you were not provided with the right items despite it being described on our site. We take feedback like this seriously and would love to make things right. Can you please let us know how we can best rectify this for you?

Posted 2 years ago

“Products were not as they seemed on the website”

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Posted 2 years ago

Thank you, Seamus, for taking the time to review Carrolls Irish Gifts. We really appreciate your feedback. We apologize that the products were not as they seemed on the website. How can we make things better for you?

Posted 2 years ago

“i ordered chocolate for a gift… specifically asked for ice to be add to packing- only like 104 in texas and hot everywhere else . so never got to give that gift and the chocolate was melted all over. maybe chocolate is good.. don’t know.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Carroll's Irish Gifts! We really appreciate it. I'm sorry to hear that you didn't get to give the gift you intended to. Unfortunately we cannot add ice to our packages. But we genuinely apologize for that.

Posted 2 years ago

“I am very disappointed with my experience with Carrolls. After traveling to Ireland and enjoying your store I wanted to get some additional items once home. My first order went well. My next order led to a disappointing chain of back and forth. 1- ordered 2 sweatshirts and a toddler shirt- the toddler shirt was not in stock, got one sweatshirt that I ordered and another that I didn’t order. I wanted to send back the one I didn’t order but the shipping office told me that I’d have to pay $12 to send even though you sent labels… not worth it. So I just kept the one I didn’t even want. 2- Ordered the sweatshirt that I DID want and got the exact same sweatshirt that I DID NOT want again !!!!!!!! I did not contact the store because I’m afraid it would just happen all over again! Now I have 3 sweatshirts, 2 of which I did not want. Something is going wrong in your delivery department. Too bad because I really like your products!”

Helpful Report

Posted 2 years ago

Hi Mary, We are very sorry about this and thank you for bring this problem to our attention. It is a glitch on our system. We have passed this feedback on to your web team. I can see from pervious tickets we gave sent you a FedEx return label. This label is paid for by us and would not require extra payment if it is brought to a FedEx drop off center. If you would like to get back in touch with us we would be more than happy to set up a new return for all of your hoodies. Kindest regards, Customer care

Posted 2 years ago

“Bought a mug as a gift for a friend. Received emails saying on it's way, at Preston post office, addressed wrongly, found it, on it's way and 3 week later it has still not arrived!!! I could have swum to Dublin and back quicker. What is going on???”

Helpful Report

Posted 2 years ago

Hi Patrick, We are very sorry to hear this. One of our team members have sent you an email. Kindest regards, Customer Care

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,631 reviews