Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,846 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,846 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat

Carrolls Irish Gifts 5 star review on 19th September 2026

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Irish items that I discovered in Dublin shops. But I will not order again on the website and for sure not recommend Carrolls Irish Gifts to anyone. Never saw that before... I received half of what I ordered and what I received was piled up in bad packaging and not protected enough for international shipping. I have been refunded but I am very disappointed by this bad experience.”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry about this. We have taken your feedback on board and will be working to make changes in our packaging. Kindest regards, Customer care.

Posted 3 years ago

“After ordering the hamper there was a delay with dispatch. So much so that I had to email customer care. Apologies for the delay but it finally left Carrolls. An Post was tasked with postage, but it never arrived at its destination in the US, and An Post track and trace has now updated it with a return to sender. I have no idea where it is right now, and overall it has been a disaster for something that should be so simple.”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry about this. I will pass this feedback on to our team. Kindest regards, Customer Care

Posted 3 years ago

“I bought a few items from you while in Ireland, so I felt comfortable ordering a few items online that my son really liked. He liked the slipper socks and wanted some for a couple of friends. I ordered a throw while I was at it because I liked the color. There were no size specifications on the description for the throw, it just said "throw." I got my items a few weeks later. The items for my son were fine, delivery was fine, but the "throw" is 31" x 22.5". Not my idea of a "throw." I don't know what I'm supposed to do with it. It's not big enough to be a baby blanket, it's the wrong shape for a scarf, and it's not big enough to be a shawl. Very strange item. Again, no size specifications on the site. The thing that got me to give you only one star, though, was I wrote a review complaining about the throw and you never posted it! You are weeding out bad reviews so your ratings stay high! I wrote another review, so we'll see if you let that one post. Very dishonest.”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry to hear this. If you would like to send us a support ticket via our website we can set up a free turn for you as soon as possible. Kindest regards, Shannon

Posted 3 years ago

“Very disappointing service. This order was placed on 13/12/22 and it only arrived on 11/1/23. It was for a Christmas present. Imagine giving a present to someone on 12/1/23? Not good at all. I phoned your office and tried to speak to one of your assistants. She kept me on the phone for almost 10min/international call, but she was of no help, very difficult to understand her!! I have to say your website should be updated, very little variety in clothing, souvenirs, etc. It is far below standards compared to your shops in Dublin City centre. You could offer a lot more products online! A disappointing experience!”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry to hear this. We have passed this feedback onto the relevant departments. Kindest regards, Customer Care

Posted 3 years ago

“My item never arrived. I tried to have it re-sent. It still hasn't arrived. I started this order on Dec. 14 and today is Jan. 13. The person I communicated with seemed very helpful, but ultimately the gift was never received and I did not receive a shipping/delivery confirmation. I had to contact them twice now.”

Helpful Report

Posted 3 years ago

“ordered and paid for three items for click and collect. i had to follow up myself with the store as my last bit of communication was an order confirmation that it was on its way to the store. i went in on christmas eve only to be told 2 of the 3 items were not there, and there was a lot of confusion, as this was never communicated with me prior to going in to collect it on an extremely busy day. i was not offered anything but was told i’ll receive a refund. only today have i received an email stating a refund is on its way.”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry about this. We have passed this feed back on to our dispatch team. Kindest regards, Customer care

Posted 3 years ago

“I ordered 8 items and paid for shipping guaranteed to deliver before Christmas. Only one item arrived. Multiple msgs to support were ignored until after Christmas when I was finally told that the other 7 items were already out of stock when I ordered them and the order could never have been fulfilled. When the single item was shipped the notice said it would not deliver until after Christmas so I went out and bought a duplicate. You then refused to refund the shipping charges even though I now have an unused item at home due to your errors. Pathetic service overall”

Helpful Report

Posted 3 years ago

“I am still waiting to receive the order I placed with you on 21/12/2022..please can you advise me as to the next step??”

Helpful Report

Posted 3 years ago

“The hamper was not delivered in time for Christmas. In fact it was the new year before the delivery was made despite the order being placed in good time.”

Helpful Report

Posted 3 years ago

“Bought a gift online in December, it is now 10/01/2023 & I have not yet received it”

Helpful Report

Posted 3 years ago

“Ordered the Carroll’s Gift hamper for my brother in the UK. There was no mention of possible delays or extra changes when I was purchasing. It arrived on the 4th Jan and there were customs charges on the hamper. Which my brother on the receiving end had to pay.”

Helpful Report

Posted 3 years ago

“Never arrived on time Ordered on 9th of December for shipping before Christmas countless phone calls to get it reshipped as it went missing on the 23rd from fedex.”

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Posted 3 years ago

“I haven’t received my package”

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Posted 3 years ago

“Disappointed”

Helpful Report

Posted 3 years ago

Hi there, If you would like to contact us privately we can look into this further. Kindest regards, Customer Care

Posted 3 years ago

“Awful experience. Two orders messed up. One order still not delivered. I've asked 3 or 4 times over 3 weeks for a call from a manager and no contact received”

Helpful Report

Posted 3 years ago

“The worst company I have ever delt with. Ordered 4 hampers that were supposed to arrive on the 19th of December, got 1 on the 23rd and when I rang them they told me the were on the way and I would definitely get the remaining 3 as they were with the currier. Turns out the never sent them I eventually got a refund but never will I deal with Carrolls Irish Gifts again.”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry about this. We have passed this feedback onto our dispatch team and our managers to investigate this further. Kindest regards, Customer care

Posted 3 years ago

“I received 2 out of three items wrong and when I asked for the right items to be sent out before Christmas, I was told I had to send out the wrong items first but only after the 3rd of January. Not very good service if you ask me”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear this. As DPD would only start collecting new packages after the 3rd of January we could not get your replacement items out to you any sooner. If you would like to reply to us via email we would still like to amend this order for you. Kindest regards, Customer care

Posted 3 years ago

“Hi I'm so disappointed as I haven't received my order yet”

Helpful Report

Posted 3 years ago

“Ordered €80 worth of items before cut off date for guaranteed UK Christmas delivery. 2 days before Christmas Day, still no sign so checked the tracker…”your parcel has arrived in the US”… erm what?! Got onto customer service where they confirmed my address is definitely listed as UK. So they told me they would resend it all. Another 3 weeks later, only 1 of the 8 items showed up!! Have now asked they refund me as it’s a waste of time me chasing it at this point. They haven’t even tried to explain why they only resent 1 of the things on my order. First and last time I’ll ever use this site. What a mess!”

Helpful Report

Posted 3 years ago

“Very disappointing service. My order showed up with an item missing and a wrong item in the box also. When I rang to query this, I was told that both items were out of stock, even though I had receive a no correspondence to notify me of this. The package took over a week to get to me and in that time, I never received an email to let me know of the out of stock items. This was also in the weeks leading up to Christmas and all the items were gifts. The refund was not processed until weeks after I had received the package without the item. Another item was just completely wrong and when I queried this, I was told the item I originally ordered was out of stock everywhere so they just decided to put in a different item instead. I’m not sure what was the thinking behind this- if they were hoping it would go unnoticed, I don’t know. I was disappointed regardless as I have very limited mobility at the moment, so I couldn’t return the wrong item to the store. On top of this, Carroll’s announced they had a sale on recently. A friend of mine sent me a link of two items in the sale, advertised as in stock on the website- the two items I never received. Very confusing how they could be selling off two items in the sale, that are apparently out of stock in all stores and online? Very confusing and disappointing service overall. Would not be placing an order with them again.”

Helpful Report

Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,846 reviews