Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: 57/58 Upper O'Connell Stret, , Dublin, 57/58 Upper O'Connell Stret, , Dublin, Dublin
Rating: 4.56

4.6 Rating 7,177 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,177 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Je n'ai toujours pas reçu ma commande”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear that your order has not arrived. A member of our team will be in touch soon. Kind regards, Customer care.

Posted 1 year ago

“Never received the order as it got lost ..reordered it but then it was no longer available!!”

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Posted 1 year ago

Hi there, I am sorry to hear this. I can see a refund has been processed for your order. Apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“Ordered 6 packages and charged extra for gift cards that didn’t arrive. The gift owners had no idea who it’s from and I’m stilling on a refund response for weeks now. Will not buy again”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear this. I can see on our system a refund has been processed for the missing gift cards. Sincerest apologies for the inconvenience. Kind regards, Customer care.

Posted 1 year ago

“I placed 2 orders for Christmas presents before the Xmas post deadlines. One of the par les arrived on 21/12 but the other one is still with An Post in Dublin since 30/12. Very bad and disappointing service! I called your customer service office and I tried to speak to a staff member, very difficult to understand her, useless service! Waste of an international call! Also your website is really really poorrrrrrrr. Very limited products compared to your shops in Dublin. I won’t be shopping with you again. Very disappointed!!!!!”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear that you are unhappy with the service. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 1 year ago

“My order never arrived. I received no information regarding this so i assumed it was delayed. Hopefully you will act in this information immediately please.”

Helpful Report

Posted 1 year ago

Hi Caroline, I can see on our system that you chose click and collect for your order and not delivery. A member of our team will be in contact soon to help rectify the situation. Kind regards, Customer care.

Posted 1 year ago

“Non existent customer service either by phone or email.”

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Posted 1 year ago

Hi Mary, I am sorry to hear this. I can see we have been in touch with you via emails and a refund was processed for your order on 20th December. Apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“I still haven’t received my order and I ordered it on the 10th of December. I’ve emailed and no reply. Very poor customer service. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Tracy, I am sorry to hear this. I can see we responded to you on the 2nd January letting you know that you chose click and collect, not delivery. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 1 year ago

“I have not received my order”

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Posted 1 year ago

“The service was good the Claddagh bracelet was lovely. However the stone fell out after a week.”

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Posted 1 year ago

Hi there, I am so sorry to hear this. A member of our team will be in contact soon to help rectify the situation. Apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“Ordered 12/12/22 still not even been handed over to fedex 02/03/23.”

Helpful Report

Posted 1 year ago

Hi Paul, I am sorry to hear this. I can see a member of our team was in touch yesterday and has reshipped your order. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“Pas de critique, le colis a ete envoyé rapidement et les produits correspondaient mais le pot de moutarde avait été ouvert et quand je l'ai ouvert, il a fallu le jeter”

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Posted 1 year ago

“really lovely gifts were perfect for my father however although ordered really early to avoid the strikes. The item never left Ireland and the communication was poor”

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Posted 1 year ago

Hi there, I am so sorry to hear this. I can see your refund was processed today. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“The worst customer service I've come across in a very long time. Awful.”

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Posted 1 year ago

Hi Catriona, I am sorry to hear that you are unhappy with the service. I am unable to find any communication from you on our system. A member of our team will be in touch soon. Kind regards, Customer care.

Posted 1 year ago

“I still haven’t received the Christmas gift that I ordered on 5th December, even though the website said that Christmas delivery was guaranteed at the time of ordering. It’s now 31st December. I’ve sent multiple emails to try and get a refund but as of 31st Dec, I still haven’t received the refund. No one replies to emails. Very poor customer service.”

Helpful Report

Posted 1 year ago

Hi Kimberly, I am sorry about the delay to replying to your email. Our team are working very hard to try and reply as quick and efficient to all customers but have a high volume of emails during the Christmas period which has meant an unfortunate longer response time. I am truly sorry about this. I can see your refund was processed yesterday. Apologies for the delay. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“I have not received my order yet very annoyed”

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Posted 1 year ago

Hi Annmarie, This order was for collection, not delivery. A member of our team will be in touch to assist you soon. Kind regards, Customer care.

Posted 1 year ago

“We are still waiting for our order to arrive. The tracking number doesn’t work and it was supposed to arrive in 2 days - 20 days later…..”

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Posted 1 year ago

Hi Breda, I am sorry to hear this. I can see we responded to your email on 3rd January. A member of our team will be in contact soon to help resolve this for you. Kind regards, Customer care.

Posted 1 year ago

“I have not received my package yet! I received an email on December 8 that said my order was on the way, but it hasn't arrived yet. I placed the order on December 4 to guarantee Christmas delivery and am so disappointed that nothing has been delivered 🙁”

Helpful Report

Posted 1 year ago

Hi Cynthia, I am so sorry to hear this. Unfortunately, these postal delays are out of our control. I can see the tracking shows it has been delivered 3rd January. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“I have place an order on the 4th of December, it was sent in the 10th, on the 14th has left An Post in Dublin. Last saturday I got an information that 1 item wasn't sent.. which is strabge because on the 10th I got information that my whole order is on the way to me.. Today is the 29th and I stil haven't reserved my order.. 2 days ago I got information that it was lost.. and I was asked if I want to resend it, I reply that Yes I want to send it again but not with an post but No reply.. I' Berry dissapointed with your serwis, it supposed to be Christmas gift for my mum..”

Helpful Report

Posted 1 year ago

Hi Dorota, I am sorry to hear this.Unfortunately, postal delays are out of our control. I can see your order was reshipped with Fedex on Jan 3rd. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“waiting on a response regarding a refund thats due, order wasn’t available, wasnt advised either until it wasnt in the delivery. Had to email to find out!! I wont shopping with you again. If the refund has been sent i will write another review but not shop again”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear this. I can see a refund was processed on 12th December. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 1 year ago

“I still HAVE NOT received my order so how can I write a review that you would be happy with. Refund would be good at this point as it was a christmas gift I orderd. I also contacted you through your contact page and I am still waiting for you to reply with an update.”

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Posted 1 year ago

Hi David, I am sorry to hear this. I can see a refund was processed for you on 4th January. Apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,177 reviews