Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,631 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,631 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't write a review yet, since it is Christmas Eve and the package has not arrived.”

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Posted 3 years ago

“Only giving 1 star as there is no lower option. Absolutely awful company to deal with. Ordered 4 weeks ago. Tracking number given was a dud - no Tracking info on it at all, all month. Very slow to respond to email/contact queries. After 3 weeks the reply of "must be lost in transit we'll resend your order", then next day "sorry we are now out of stock, we will issue you a refund soon", still waiting on the refund. WILL NEVER USE THIS COMPANY AGAIN FOR ANYTHING- would rather go without!!!!!!”

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Posted 3 years ago

“I ordered one month ago and the goods have not arrived. I’ve been told uk Royal Mail is the reason for the delay but I’ve had other Royal Mail orders delivered within days..”

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Posted 3 years ago

“I ordered a poncho Dec 2nd and three weeks later I still have not received it. I have reached out with zero communication from their customer service and then they want a glowing review? Not likely.”

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Posted 3 years ago

“You jeep sending me emails to write a review, You took my money on 2nd December and I haven't received anything from you. Not even to say my delivery has been delayed. Just give me my money back. ANGRY ANGRY CUSTOMER!!!!!”

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Posted 3 years ago

“Order a tshirt, when I got home, I opened the bag and it was the wrong tshirt, keep the tshirt and other the original one again on the Sunday, rang Saturday to confirm collection and was told I could collect it, my daughter went collectit on Sunday and was keep 20 minutes waiting, to be told sold out and did she want to spend the money on something in the shop!!!!”

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Posted 3 years ago

“The item has never arrived no reply to request for information”

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Posted 3 years ago

“I can’t comment on the company product as my order hasn’t been delivered. I get a very nice long email about problems with the postal service but no indication if my order has been processed or sent for delivery”

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Posted 3 years ago

“Still waiting for my order which I put in on the 28th of November which was supposed to be a Christmas present for a dear friend it is now 19th of December and I don't think I will receive it now on time so have to buy another gift... So not very happy as I don't have alot of spare money.”

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Posted 3 years ago

“After spending 10 days in Ireland I wanted to get some additional items for Christmas gifts. I ordered several items on 11/27/22. The order was processed in a timely and shipped to the United States saying it was received in the US on 12/6. It is now 12/18/22 and I have yet to receive my items. Hopefully the luck of the Irish will be with me and I will receive my items before Christmas. ~Paula”

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Posted 3 years ago

“My order got lost in the mail system. It happens. Carrolls offered to resend, but provided no tracking info then continuously ignored my emails. Great products but poor customer service”

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Posted 3 years ago

“When I made my order, the main thing I wanted was the selection boxes. There was no mention of them being out of stock I got an email 2 days before the package actually arrived saying they were out stock I don’t appreciate this as I would have not placed the order in the first place and I am sure the carrolls team knew this It also didn’t give me enough time to place an order Elsewhere Please be honest when people are placing orders and give updates in a timely manner”

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Posted 3 years ago

“Terrible service, not received my item, and spoke to an automated operator, who said it had gone missing. And disgusted that I haven't received a refund or an apology. Will definitely not be ordering anything else from you. Mr&Mrs Kelly.”

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Posted 3 years ago

“Never received product!!!!!!”

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Posted 3 years ago

“I HAVE NOT RECEIVED MY ORDER YET. THIS A CHRISTMAS PRESENT FOR MY GRANDDAUGHTER. I WOULD HATE TO DISAPPOINT HER. ONLY ONE WEEK TO GO !”

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Posted 3 years ago

“Very disappointed”

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Posted 3 years ago

“Very disappointed as I ordered a gift on the 23rd November for my grandson and I’ve still not received it. I have communicated with yourselves but still no help!”

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Posted 3 years ago

“I sent a gift to my A as inter in Canada, on the 9/11. I contacted the help centre and all I got back was a screenshot of the DHL link which I can check myself. My order is in Memphis ‘out for delivery since 11/11. My gift cost almost €100 and I don’t know where it is?”

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Posted 3 years ago

“I haven't received the item I ordered !!!”

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Posted 3 years ago

“I am still waiting for my order which is now over three weeks late. I have emailed, phoned and no one has got back to me! This is the worst service I have ever had! Could someone follow up on my order please?”

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Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,631 reviews