Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: 57/58 Upper O'Connell Stret, , Dublin, 57/58 Upper O'Connell Stret, , Dublin, Dublin
Rating: 4.56

4.6 Rating 7,188 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,188 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed as I ordered a gift on the 23rd November for my grandson and I’ve still not received it. I have communicated with yourselves but still no help!”

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Posted 1 year ago

“I sent a gift to my A as inter in Canada, on the 9/11. I contacted the help centre and all I got back was a screenshot of the DHL link which I can check myself. My order is in Memphis ‘out for delivery since 11/11. My gift cost almost €100 and I don’t know where it is?”

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Posted 1 year ago

“I haven't received the item I ordered !!!”

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Posted 1 year ago

“I am still waiting for my order which is now over three weeks late. I have emailed, phoned and no one has got back to me! This is the worst service I have ever had! Could someone follow up on my order please?”

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Posted 1 year ago

“I think its a bit ridiculous that you want my opinion seeing I still haven't received the item ordered in November with a 2-3 day deliver time.”

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Posted 1 year ago

“I would like to review that the product is like, but I have not recieved it ordered on 20th November now 11th December it is still in Ireland as far as I know”

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Posted 1 year ago

“I ordered on the 20th of Nov and still aint received my order. Its now the 11th of DEC”

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Posted 1 year ago

“Have not received my order. Contacted customer service. Have had one response from them, and nothing since. Extremely disappointed.”

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Posted 1 year ago

“Item never arrived”

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Posted 1 year ago

“I ordered an advent calendar on the 16th of November. 3-5 day’s delivery. It never arrived. I emailed asking about it & they said it must have got lost & they didn’t have anymore in stock. I will never order another think from this site. Very disappointed with the service.”

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Posted 1 year ago

“Paid €5 for the smallest tin for biscuits with 4 biscuits in, it was ment to be a Christmas present but it was so small it was to embarrassing to give to anyone”

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Posted 1 year ago

“I wish I could review my Carrolls Irish Gifts. I have not received them yet. I opened a ticket with them to see where my items are, and I have not received an email back. They say it takes them 24 hours to reply. However, we are nearing 48 hours without a reply. I have to give them one star because I did not receive my items.”

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Posted 1 year ago

Hi Kristen, Sorry but it appears your package went missing in transit, I have sent a replacement package now with Fedex which will arrive with you on December 6th. Thanks, Dara

Posted 1 year ago

“I’m sure great!”

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Posted 1 year ago

“The package arrived in very bad conditions. Really bad .”

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Posted 1 year ago

Hi there, I am sorry to hear that the package arrived liked this. A member of our team will be in contact shortly. Kind regards, Customer Care.

Posted 1 year ago

“I never received the two Guinness glass I ordered.”

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Posted 1 year ago

Hi Jim, USPS has confirmed that they delivered your package to your address 31st October in Roswell, GA at 7:18pm Regards, Dara

Posted 1 year ago

“I need to return some items I recently bought, but no return slip was provided. I now have to call the company to find how how I go about returning the items. Surely it’s standard procedure to include a return slip.”

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Posted 1 year ago

Hi Mary, A member of our team will be in touch shortly to help you with your return! Kind regards, Customer Care.

Posted 1 year ago

“NEVER RECEIVED THE PARCEL!”

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Posted 1 year ago

Hi Viktoriya, I am sorry to hear that your order has not arrived. A member of our team will be in contact shortly. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 1 year ago

“I haven’t received the gift yet and I’m really disappointed as it was for a birthday gift last month. The delivery time says 7 days max for EU but it’s nearly been a month!”

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Posted 1 year ago

Very sorry about this. Your package appears to have gone missing in transit. Please advise would you like us to refund or resend it at this point. You can contact us directly at dara@carrollsirishgifts.com

Posted 1 year ago

“I'll be honest i ordered gifts as i was traveling to usa and delivery date was well inside the time frame. Eventually got an email to say some items not available. The balance eventually arrived way too late.”

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Posted 1 year ago

Hi Janice, Sorry for this. I can see you ordered on the 15th and had your package on the 18th.We do try our best to have packaged shipped out to customers in a timely matter. Sorry that we let you down on this occassion

Posted 1 year ago

“1. I did not receive my order, and in the tracking link was no information listed. I have family in Ireland and wanted to introduce Irish products to business partners...instead I had to tell them that the products were not delivered. It bothers me even more, because I could have ordered the products over Amazon (send from Carrolls) instead from Carrolls directly. And Amazon provides tracking information. 2. After 2 weeks and 3 emails to customer service I have not received my money back. Nearly 100 Euro were not reimbursed. Very poor business practice. After this experience I can not recommend Carrolls any longer”

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Posted 1 year ago

Hi Jody, I am so sorry to hear this. A member of our team will be in touch shortly. Sincerest apologies for any inconvenience caused. Kind regards, Customer Care.

Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,188 reviews