Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Carrolls Irish Gifts Reviews

4.6 Rating 7,214 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

Company Reviews

Product Reviews

4.6

Based on 7,214 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

Nicole Reynolds

Carrolls Irish Gifts 5 star review on 29th March 2024

Carrolls Irish Gifts 5 star review on 13th March 2024

Clare/Nuala Ledwith

Carrolls Irish Gifts 5 star review on 13th February 2024

Siobhan O Mahony

Carrolls Irish Gifts 5 star review on 22nd January 2024

Carrolls Irish Gifts 5 star review on 14th January 2024

Liam O’ Connor

Carrolls Irish Gifts 5 star review on 6th January 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased gifts from Carroll's on many occasions with great satisfaction but my recent one was a disappointment. I boughta newbridge silverware pendant (tree of life) & it arrived wrapped in layers of bubble wrap while the irony of it all was the box it was in was scratched & in disarray. The pendant was as expected no damage but the presentation means just as much especially when I was sending this to a loved one. Please have this rectified not a good look for Carroll's & I was very disappointed. Stephen”

Posted 1 year ago

Stephen - Sorry in delay. Glad to hear you had many previous positive interactions with us. A replacement has been sent out to you Regards, Dara

Posted 1 year ago

“Package has not arrived yet - An Post has no record”

Posted 1 year ago

“I still have not received my order, it has been several weeks now iI am very disappointed.”

Posted 1 year ago

Hi Patrick, We are very sorry to hear this. A member of our team will be in contact shortly. Apologies for any inconvenience. Kind regards, Customer Care Team.

Posted 1 year ago

“The system had a glitch and would not allow the billing address to differ from the shipping address. Finally got it after many attempts. System processed it but I never got a confirm. (I had a screen print though). I contacted then to tell them after a few days when I noticed that it had not hit my credit card and they had it corrected however they refused to offer expedited shipping. Took many emails and a lot of frustration for an error on their part.”

Posted 2 years ago

“I ordered and paid for a package to be sent to my Grandson in Minnesota for his birthday. He never received the parcel & when I called your company I was told the label was not correctly completed & did not include the Street or town, just Minnesota. I had received an email from you confirming my order with the correct address. Your company did send another delivery but that only arrived three weeks after his birthday. Very disappointed. I used your company because you have Irish products. There was no apology in the package either for your mistake.”

Posted 2 years ago

Hi there, We are very sorry to hear this. We are working on being better at our logistics front, especially in issues like these and will make sure to improve in this area. My sincere apologies for the overall inconvenience caused throughout. Kind regards, Customer Support.

Posted 2 years ago

“Never got my order. Have sent a response to customer support team to advise and haven’t heard back just yet.”

Posted 2 years ago

Hi Danielle, We are very sorry to hear this. I can see our team have reached out and stated that your order was click and collect which is why it has not been delivered, we have not gotten a reply back. Kind regards, Customer Support.

Posted 2 years ago

“Never had a call or an email saying that my product was ready for pickup”

Posted 2 years ago

Hi there, We are very sorry to hear this. An email should have been sent when your order was ready for collection, very sorry about that. I will pass this onto our team to look into. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 2 years ago

“Eileen never received her gift delivery man made contact and left gift at the door want there when Eileen returned home unfortunately shame as the first were for her daughters one of which is my good daughter”

Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help rectify the situation. Apologies for any inconvenience. Kind regards, Nicola.

Posted 2 years ago

“Very disappointed, item I ordered wasn’t delivered.”

Posted 2 years ago

“I've never received my parcel. I followed it and it's written there was nobody at home. But no paper in the letterbox. I don't know what to do”

Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help resolve the issue. Kind regards, Customer support

Posted 2 years ago

“I’m still awaiting delivery of my purchase?? Any update on when it will arrive?? Yes please resend as soon as possible as I have paid for the item”

Posted 2 years ago

Hi Annette, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help rectify the situaiton. Apologies for any inconvenience. Kind regards, Customer Support

Posted 2 years ago

“I have not received my wing mirror covers and I paid for package & postage ... Please follow up on my order. Thank You. Catherine Ryan”

Posted 2 years ago

Hi Catherine, We are very sorry to hear this. I can see on our system you chose click and collect so this would be why the order has not been shipped out. A member of our team will be in contact to help resolve the issue. Kind regards, Customer Support

Posted 2 years ago

“Gift not delivered- very disappointing service”

Posted 2 years ago

Hi Brid, I can see our team have been in contact and there was an attempted delivery by the courier, we then issued a refund for you. Kind regards, Customer Care

Posted 2 years ago

“As yet I haven’t received my parcel so I am unable to write a review.”

Posted 2 years ago

Hi Su, We are very sorry to hear that you have not received your order yet. A member of our team will be in contact to help resolve this issue. Apologies for any inconvenience. Kind regards, Customer Support.

Posted 2 years ago

“You are absolutely correct in saying I placed an order with your company. It was for a kids St Patrick’s day t-shirt and to date I have yet to receive it!! I am extremely disappointed In this service. I deliberately chose to buy from your company instead of some multi corporate conglomerate thinking it would get a more better personal service but I was sadly proved wrong. As an Irish person abroad I really did expect more from Carroll’s Irish Gifts. I have today received my bank statement and the sum of £21.04 was taken out on 14th March 2022. Please return this sum to my account. Rose Smith”

Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help resolve the issue. Apologies for any inconvenience. Kind regards, Customer Care Team.

Posted 2 years ago

“On receiving the Sinead doll i noticed a tear at the neck edge of the doll dress, i imediately rang your Customer Supportan left a message requesting a call back, I also emailed a message to Carrolls whick includrd an image of the faulty doll, when I didnt receive a call back or an email from your company i tried calling your number several times, i left several messages but to date i have not had a reply which o must say is extremely bad foĺlow up service on your behalf. I in the end i gave up and repaired the doll as best i could myself, this doll was a gift for my little grandaughter. I would never purchase from your company again as your customer service is appaling. Unsatisified Customer”

Posted 2 years ago

Hi Eleanor, We are very sorry to hear this. A member of our team will be in contact soon to help resolve the problem. Kind Regards, Customer Care Team.

Posted 2 years ago

“I ordered on March 5. On March 12 I received an email saying delivery was attempted but my address was incomplete. I still have not received my order. The delivery address on the email WAS complete! I’ve messaged TWICE requesting a refund and not received any reply. I WANT MY DAMNED REFUND!”

Posted 2 years ago

Hi James, Sorry that USPS were unable to deliver your package. Your refund was processed last week. Regards

Posted 2 years ago

“Very bad service. Not happy at all”

Posted 2 years ago

Hi Duna, I can see from your support ticket that your package was lost in transit and then refunded once you engaged with us on it. I'm sorry your package was lost in transit, that can sometimes happen with international shipments. We will always replace or refund anything that goes missing which we did in this instance

Posted 2 years ago

“I won’t even mark a star! I never received my package, and after several attempts to contact you failed I have decided that I will never order from you again, nor will I recommend your establishment to anyone.”

Posted 2 years ago

Hi there, We are very sorry to hear this, I cannot seem to find any contact from you. A member of our team will be in touch to help rectify the situation. My sincerest apologies for any inconvenience caused. Kind regards, Customer Support.

Posted 2 years ago

“Muy order didn’t arrive. I sent it to Spain and the post office in Spain said that the address was incomplete even though the address is correct. They show that in the Kabel there were no details on it. No name no number etc.”

Posted 2 years ago

«
1
2
...
6
7
8
9
10
»

Carrolls Irish Gifts is rated 4.6 based on 7,214 reviews