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Carrolls Irish Gifts Reviews

4.6 Rating 7,188 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

Company Reviews

Product Reviews

4.6

Based on 7,188 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

Nicole Reynolds

Carrolls Irish Gifts 5 star review on 29th March 2024

Carrolls Irish Gifts 5 star review on 13th March 2024

Clare/Nuala Ledwith

Carrolls Irish Gifts 5 star review on 13th February 2024

Siobhan O Mahony

Carrolls Irish Gifts 5 star review on 22nd January 2024

Carrolls Irish Gifts 5 star review on 14th January 2024

Liam O’ Connor

Carrolls Irish Gifts 5 star review on 6th January 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered Five or six times from Carrolls, Tayto Cheese & Onion bag, and the bag size is always .42g. However, on my last order, they switched the bag size to .25g. When I sent an email explaining about the wrong bag size they denied I ever received any other bag size except .25 This is not what I expected from customer service, for you to disbelieve me and insult my honesty and integrity. " What happened to the customer is always right." ”

Posted 1 year ago

Hi there, I can see one of our team members have been in contact with you. we apologize for any inconvenience causes and you will be refunded when the items are returned. Kind regards, Customer care

Posted 1 year ago

“I still have not received my Gift, Was suppose to be given to a friend who was living a country , I have contacted customer service many times for update , 1st order was in unknown stage , they send second time while I asked them to make sure that reach me before weekend , item apparently arrived on wed, was no use to me any more and I was at work so still at post office and will send it back as soon as I get chance to pick it . Very unhappy customer”

Posted 1 year ago

Hi there, We can see from our system that the reshipment was delivered with in two days. We apologize if you did not receive it on time. Kindest regards, Shannon

Posted 1 year ago

“Not Good.”

Posted 1 year ago

“Is a litle bit expensive. And it arrive late. They say 7 days and it was 18”

Posted 1 year ago

Hi there, I am so sorry to hear that your order was delayed. If it ever happens again please let us know and we would be more than happy to help! Kind regards, Customer Care.

Posted 1 year ago

“Hi, I ordered a driver head cover and it never arrived. When I contacted DPD they said I signed for it even though I never did. They then said to contact you. Pl.ease help”

Posted 1 year ago

Hi there, We are very sorry to hear this. A member of our team will be in touch to help resolve this issue. Kind regards, Customer Care.

Posted 1 year ago

“Hi ... it didn't arrive ... sent a note but no one responded”

Posted 1 year ago

Hi there, We are very sorry to hear this. I can see you were in touch with our team and your order is being reshipped. Apologies for any iconvenience. Kind regards, Customer Care.

Posted 1 year ago

“I did not receive my order. It Was said: We’re delighted to tell you that your recent order #CAR00522056 has now been processed! If You Chose Home Delivery Your unique tracking number is: LX334988391IE (Track your order here) There is no update since the 4th August.i would like to know where is my purchase. Please I remain waiting. Would you be so Kind to contact me?”

Posted 1 year ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help resolve this. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 1 year ago

“did NOT receive the purchased item …”

Posted 1 year ago

Hi there, We are very sorry to hear that you have not received your order. A member of our team will be in touch to help resolve this issue. Kind regards, Customer Care.

Posted 1 year ago

“I Rang to check when the gift would be ready for collection. Got told it was ready - drove in to get it to be told in the shop that it wasn't ready and would be another 2 hours.”

Posted 1 year ago

“I never received my package!!!! It was held up in USA customs for weeks. They, customs or FEDEX asked me the ingredient of the chocolate, then how much alcohol was in the hand sanitizer, what brand my sunglasses were, what kind of glasses I ordered, ect. This information should come from your end...I did my best to answer, but then a few days later I got another call from Fedex wanting more info... I was out of town a few weeks, just got home...No package, no refund of my money, no communication from your company or FedEx.....can you look into where my package is, please....”

Posted 1 year ago

Hi there, We are very sorry to hear of the trouble with your order. A member of our team will be in contact to help rectify the situation. Kind regards, Customer Care.

Posted 1 year ago

“I never received the necklace that I ordered. I paid for 2 day expediated shipping and after 3 weeks of waiting, I gave up this order. Then I got a review request for an item I never received. Very disheartening. This was a replacement of a necklace my daughter bought me in Ireland.”

Posted 1 year ago

Hi there, We are very sorry to hear this. I can see on our system that our team was in touch and reshipped your order out again. Apologies for any inconvenience caused. Kind regards, Customer Care.

Posted 1 year ago

“Bought a calander all days and dates were wrong. Emailed with pictures to show issue and never got a response.”

Posted 1 year ago

Hi there, We are very sorry to hear this. I am unable to find any communication from you on our system. A member of our team will be in contact to help rectify this situation. Apologies for any inconvenience caused. Kind regards, Customer Care.

Posted 1 year ago

“I ordered 2 cases of Mini Quiness chocolate pints. When they arrived, all the chocolates where melted and disformed. Contacted the customer service and they told me I'll get a full refund. Now it has been 10 days since they answered and haven't gotten my refund yet.”

Posted 1 year ago

Hey there, I'm sorry for the state of the chocolates on arrival! We try to protect our products from breakage in transit, though unfortunately we're unable to ensure their temperature is maintained. Our finance team has been away for a few days recently, but once they return I'll ask them to make this a priority, as this is clearly a long time to wait for a refund for something that's unusable. If there's anything else, please do let us know. Kind regards, Conor

Posted 1 year ago

“Placed an order waited more than 3 days then to tell me they have cancelled the order as there was a price issue with the items. Poor communication”

Posted 1 year ago

Hey there, We're sorry for the trouble with the pricing! We've had some issues with the website recently and updating pricing. I understand this can be frustrating and if there's anything we can help with further, please do let us know. Kind regards, Conor

Posted 1 year ago

“My son never received this order Why ?”

Posted 1 year ago

Hey there, We're sorry for the trouble with the delivery. The courier seemed to have had problems with the address. I can certainly drop you a message to try to resolve this issue. Kind regards, Conor

Posted 1 year ago

“Disappointed, only found out that someone had tried to deliver my item when I used the tracking app. Then found out that I didn't actually live at my address ?? and that’s why they could not deliver my item. No email, no apology. Only got my money back when contacted them. Poor service and communication, I will not use this company again”

Posted 1 year ago

Hey there, We're sorry for the trouble with the delivery! I entirely understand the frustration and I'll drop you a note to see how we can improve. Kind regards, Conor

Posted 1 year ago

“I still haven’t received the product”

Posted 1 year ago

Hi there, I ran a track on your package below https://www.royalmail.com/track-your-item#/tracking-results/LX331380307IE It indicates it was delivered 13:07 on Friday 10th of June. Was there someone else home who may have taken delivery at the time? Regards, Dara

Posted 1 year ago

“I'm amazed you even have the nerve to ask me. So I ordered a compass as a gift, when it arrived I was shocked to see the state it was in, the outside of the box was peeling in 2 places, the inside also needed glueing back down, the black felt had started to come off a was all over the white interior so I had to clean it off as best I could, looking at the shop label on the back ( I had to buy label remover) It must have been in the shop for at least a decade, to be fair I was asked to take photos and see about a replacement, but as I explained it was for a Communion gift and much to my embarrassment I had no choice but to give a substandard gift, there was also a problem with a t-shirt I had ordered, I've been buying from this shop for many years, both on line and in store, I'm shocked at the poor quality control, that's if there is any,but lesson learnt, I thought I might have received a good will gesture of perhaps a voucher as I'm, sorry was a long standing customer but it would seem my custom is no longer required.”

Posted 1 year ago

“So I ordered 4 tutus adult sizes one size fits most they said online... They would barely fit a child. When I emailed and complained this is what I received back. Customer Support (Carrolls Irish Gifts Help Centre) Jun 8, 2022, 09:21 GMT+1 Hi , I am sorry to hear you are unhappy with the product you received and wish to return it. If I offer you a 25% refund on the cost of the product, would you be happy to keep it? Kind regards,Megan I mean what good are they to me... Why would I keep them? I should be refunded in full. I will not buy from this site again.”

Posted 1 year ago

“My friend still hasn’t received her parcel”

Posted 1 year ago

Shauna - Apologies. Something has gone wrong here and this item has gone missing in transit. We have sent a replacement hamper out to your friend with expediated shipping. Sorry for the delay

Posted 1 year ago

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Carrolls Irish Gifts is rated 4.6 based on 7,188 reviews