Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: 57/58 Upper O'Connell Stret, , Dublin, 57/58 Upper O'Connell Stret, , Dublin, Dublin
Rating: 4.56

4.6 Rating 7,214 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,214 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received no communication from you and still have not received my order from Feb 20th???? Order # is USA00391841. I would like some response,,I hope it wasnt misdeliverd? Thank you Dolores Cassidy”

Helpful Report

Posted 2 years ago

Hi Dolores, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help resolve this issue. My sincere apologies for the overall inconvenience caused throughout and thank you for bearing with us. Kind Regards, Customer Care Team

Posted 2 years ago

“Ordered an item to be delivered to my son, however the on line service kept defaulting back to the billing address with the result the item had all of his address on it, but part of my address and postcode. Therefore the parcel is now lost despite paying a€10 delivery fee. Rubbish customer service and website”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help rectify this situation. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team

Posted 2 years ago

“Having ordered a gift to be sent to a friend in Lanzarote, after two attempts my gift was returned. This was supposed a surprise. More than disappointing. I will now give Gifts Direct the opportunity to get the job done for me. There was no sincere apology only the comment that they were send on my refund. Customer service leaves a lot to be desired.”

Helpful Report

Posted 2 years ago

“Paid extra for express delivery, item did not arrive. Contacted customer services to be told there was a hold up at customs and it would be another 2-3 days. I never received any communication from Carroll’s or FedEx. Requested refund for delivery fee but was refused. Very poor customer service.”

Helpful Report

Posted 2 years ago

“I brought 3 ligher and receive only one no package slip so I thought maybe it's back order but so far nothing”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear that you are missing some items from your order. A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team

Posted 2 years ago

“I have not received my order that I ordered on 1-29-2022. On 2-21-22 my ordered status says “still being processed” and nothing else. No estimated date of arrival after a month?”

Helpful Report

Posted 2 years ago

Hi Valerie, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team.

Posted 2 years ago

“The cardigan was defective, so needed to be returned. Their Customer Service is terrible: they have promised to refund the payment but it remains outstanding. The worst service I’ve encountered in the last 5 years.”

Helpful Report

Posted 2 years ago

Hi Mark, We are very sorry to hear this. I will have our finance team look into this immediately for you! A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team.

Posted 2 years ago

“I ordered infant booties and received two pairs of a adult sized which I am returning to you.”

Helpful Report

Posted 2 years ago

Hi Anne, Very sorry to hear you were sent the wrong items. A member of our team will be in contact to help set up a free return for you. Apologies for any inconvenience. Kind Regards, Customer Care Team

Posted 2 years ago

“This was one of the worst customer experiences i have had. I ordered a gift more than 6 weeks in advance of the date I wanted it for (if was a present). It never arrived as there put the wrong shipping address on it - they never informed or told me about this, i had to find out on my own. Then when they reshipped it, they only delivered the glass and forgot the hamper. This was supposed to be a birthday present and i did not have time to wait any longer. The whole interaction was approx 6 weeks long. This was incredibly diasappointing and the incompetence shown was very disappointing. Perhaps the service is different in Ireland, but be very cautious if you are ordering abroad.”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear this. We completely understand your frustration over the situation. I can see our team have been in touch and your order has been refunded. My sincerest apologies for any inconvenience caused. If you have any other questions, please do not hesitate to get in touch. We hope you have a lovely day. Kind Regards, Customer Care Team.

Posted 2 years ago

“I live in Florida, USA, you took my money but never delivered my chocolate. I believe you’re scammers. I disputed the charge with my bank”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear that you have not yet received your order. A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team.

Posted 2 years ago

“tODAY IS 10.02. i ORDERED ON 21.01... I AM WAITING YET THE ITEMS REGARDS”

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Posted 2 years ago

“My order has not yet been received”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help resolve this issue. Kind regards, Customer Care Team.

Posted 2 years ago

“hello! pues todavia no han llegado. mi hija esta un poco triste por la tardanza pero deseando que lleguen sus leprechaun. gracias”

Helpful Report

Posted 2 years ago

Hi Ana, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help resolve this issue. Kind Regards, Customer Care Team.

Posted 2 years ago

“I ordered some items online. When I went to collect them , they were not as pictured on the website. I asked for a refund, but was told that I'd have to apply online. I was not happy with this - staff had a big argument with me, but eventually refunded me at the till in store. I will not be recommending 'Carrolls' to others after my experience with them. BEWARE OF THIS COMPANY.”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear that you had a bad experience. Thank you for your feedback. We will be letting our store staff know about this and work on improving this issue. My sincere apologies for the overall inconvenience caused. If there's anything else we can do to help, please let us know. Kind Regards, Customer Care Team.

Posted 2 years ago

“I have not received my order. I place it over three weeks ago, was given an estimated delivery time of 5-7 days, and I still have not received it. I reached out to customer service, and they were not helpful.”

Helpful Report

Posted 2 years ago

Hi Jarrod, We are very sorry to hear that you have not yet received your order. A member of our team will be in contact soon. Apologies for any inconvenience. Kind regards, Customer Care Team

Posted 2 years ago

“I ordered a birthday present for my friend in Seattle on 17th January any it still haven't arrived, I made a mistake when ordering and somehow ordered 2 but when I requested that one be removed from the order they said it was already dispatched..but here I am on the 6th Feb and still no package..I've ordered from you before but I'm so disappointed now I would think twice before ordering again.”

Helpful Report

Posted 2 years ago

Hi Valerie, We are very sorry to hear that you have not yet received your order. A member of our team will be in contact to help resolve the issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team

Posted 2 years ago

“I never received my order and no one to contact.”

Helpful Report

Posted 2 years ago

Hey there Bridgett, We're sorry for the trouble with the delivery! We've seen our couriers face a bit of a delay through December and into January. I can drop you a message for more information. Kind regards, Conor

Posted 2 years ago

“never received this item and tracking does not work”

Helpful Report

Posted 2 years ago

Hey there William, We're sorry for the delay with the delivery! I've checked your tracking and it seems that the package has left Ireland. It may take a little while to get to you. I'll drop you a message for further information. Kind regards, Conor

Posted 2 years ago

“One of the worst online shopping experiences I've had for a long time. Contemptible support when contacted. The gift I sent was never delivered and I waited a month for a refund. If you make the mistake of ordering here at least use Paypal to pay as opening a Paypal Dispute seemed to motivate them to eventually return my money. Laughably bad from start to finish.”

Helpful Report

Posted 2 years ago

Hey there, Sorry for the trouble with the delivery. Our couriers occasionally have difficulty with customs and this sometimes causes delays. I can certainly drop you a message for further details. Kind regards, Conor

Posted 2 years ago

“Still haven’t received my Christmas order. I’ve watched it be sent to Australia and now to the other side of Canada. Could someone please contact me. I’ve called you store and given a number that doesn’t work.”

Helpful Report

Posted 2 years ago

Hey there Conor, Thanks for reaching out to us! I can see on the Canada Post tracking that the package was delivered. I'll drop you a note to let you know further details. Kind regards, Conor

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,214 reviews