Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,631 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,631 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one had the professionalism to contact me to let me know that my package was not to arrived as promised when purchased. I had to email to double check, and all I heard were excuses. I’ve ended spending more money on a 2nd item, as I needed the jumper before Xmas and you failed to honor your commitment. Also failed to help me get refunded ASAP, even when notified of this extra expense and the fact that I was in need of the funds. Seriously, not one of your emails showed genuine concern for whom happens to be a paying customer. You wasted no time to take my payment, and I did not delay it. However, you showed zero diligence and/or responsibility after that. If you cannot handle the volume, then be more responsible. You single-handedly ruined my holidays, all because you could not let me know that your orders were delayed. All it would have taken was an email. And now I know that it’s been 40 days since I’ve made my purchase and I’m still missing my money. And you only manage to arrange the pick up for the 24th. That’s 5 more days. How much longer after that? This is terrible.”

Helpful Report

Posted 4 years ago

Hey there Marcelo, We're sorry for the trouble with the order! I believe we've already been communicating but if there's anything else that we can help you with, please do let us know! Kind regards, Conor

Posted 4 years ago

“My gift has not arrived at its destination.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! I've checked and it claims to be delivered. I can drop you a message to let you know the details, but if there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Disaster. Really poor service. Items I ordered to Spain for a friend Juan Antonio at Xmas never arrived. I have contacted 2x by mail and tried numerous times to contact by phone leaving messages and no one as contacted me back. Simply not acceptable Extremely disappointing service . Will not use ever again. Still waiting to talk to someone. Hoping but not holding my breath for contact after this review. Caroline Gibson Nolan”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the delay in the delivery! I can drop you a note and we can work to resolve the issue. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“My order didn't get delivered spent numerous hours trying to sort it to no avail. Eventually refused order as it were 2 weeks late. Still haven't had been fully refunded all my money. Totally disappointed and will never order from here again”

Helpful Report

Posted 4 years ago

Hey there Breda, We're sorry for the delay in the delivery! We can certainly go ahead and process the refund for you. I'll drop you a note to discuss details with you. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Took 5 weeks for my gift for my aunt to be delivered to her address. Too late for Christmas and by the time it got to her address she had left for Florida so won’t get it until she returns in March. I found the customer service very poor, slow in getting back to me and not helpful at all. Waste of €50.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! Different couriers were having some delays through Christmas. I can certainly drop you a message and we can discuss options, if you'd like. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Items didn't arrive.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the shipping! I believe you've been in touch with our customer care team, and replacement had been shipped out to you but if there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Sorry but a can’t give a good review. I ordered gifts on the 15th December 2021 and still have not received them. I wrote an email a few days back to enquire what happened and when they were to be delivered. Still no reply. I really need someone to contact me. Regards”

Helpful Report

Posted 4 years ago

Hey there Kevin, We're sorry for the trouble with the order! I can drop you a message and explore options with you, if you would like. Please let us know if there's anything else! Kind regards, Conor

Posted 4 years ago

“Nothing turned up”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! I've checked on the tracking and it seems like it was delivered. I'll drop you a note to discuss further details. Please let us know if there's anything else! Kind regards, Conor

Posted 4 years ago

“The set of mugs arrived broken.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the damage to the mugs! We can certainly arrange for a replacement to be sent. I'll drop you a message to discuss further details. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Ordered products for Christmas on the 12th December and they did not arrive in time. I emailed several times and got back the same stock excuse. I live in the north so it should’ve reached me within 5 working days. They did eventually give a refund after numerous emails. Would not recommend, one of the worst companies it have had the displeasure of using.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! There was an issue with our courier and I believe this had caused some delays. I can certainly drop you a message to discuss further details! If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Hi I am unable to review any of the items as I have still not received them, they were ordered on 16th December and I paid for express delivery guaranteed within 2-3 working days. I've checked the tracking information on fed ex and to my amazement the package has gone from Dublin to Stansted then back to Dublin and back to Stansted again!!!! The package only had to come 1 hour down the motorway to Newry from Dublin! It has been a hugely disappointing process as it was meant to be a Christmas present for my brother I would like a full refund on the products and for the extra money paid for express delivery Regards Ryan Lynch”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! I'll drop you a message to see how further we can assist with your order! If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“As I have not yet received them I can't review. Very disappointed I hadn't them for Christmas as they were presents.”

Helpful Report

Posted 4 years ago

Hey there Valerie, We're sorry for the trouble with the delivery! I've checked and believe it has been delivered. I'd be happy to drop you a note with further information. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“I am still waiting. The post office never delivered the gift . They never called the phone number on the gift .I asked you for a post office code so I could claim the parcel but you never even answered me. I have actually visited the island at this stage,and purchased the crisps at the airport, I have delivered them and your parcel still hasn’t arrived. It will be sent back to you since I have no way to claim it. Can you please refund me and we will forget that this disaster ever happened. I feel like going on Facebook to see if it has happened to other people. Brendan”

Helpful Report

Posted 4 years ago

Hey there Brendan, We're sorry for the trouble with the delivery! I've tried tracking the order and it seems like it has been delivered. I can certainly drop you a note with further details. If there's anything else, please do let us know. Kind regards, Conor

Posted 4 years ago

“Very negative, they write over 69 euros free delivery, then I buy for 80 € and the result is 27€ of delivery fee. I ask them back: no way. Never more. Customer defrauded customer lost for ever. Be careful. Molta attenzione ⚠️ con questa ditta.”

Helpful Report

Posted 4 years ago

Hey there Luca, We're sorry for the confusion! Unfortunately, our courier doesn't offer standard shipping to Italy. I can certainly drop you a message to discuss options, if you would like. If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Order never received”

Helpful Report

Posted 4 years ago

Hey there, I'm sorry for the delay in the shipping! I've checked with your order and it seems like it was delivered! I can drop you a message with more information! If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Horrendous service never received order”

Helpful Report

Posted 4 years ago

Hey there Eileen, We're sorry for the difficulty with the order! I see you've been in touch with our customer service team. I can drop you a message to clarify further! If there's anything else, please do let us know! Kind regards, Conor

Posted 4 years ago

“Ordered over three weeks ago and still hasn't shipped, contacted customer services with no response. Terrible service.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry about the trouble with the order! From our records, it was shipped out pretty quickly and delivered. I can drop you a message for further information! Kind regards, Conor

Posted 4 years ago

“I had the worst service here and with an post. I ordered a gift which I was told would arrive in 3-5 working days which was perfect as I ordered as a Christmas gift. Christmas Eve Eve came and still no update on where it was, I messaged them and was told to track it but an post weren’t scanning updates so I had no way of tracking it not even through an email. I messaged again on Christmas Eve and didn’t get a reply for 4 days telling me what I had heard and not answering my questions. I eventually received this parcel on 8th Jan 2022 - 22 days after buying it!!! (Not 3-5 working days) and considering I live in the country!?? Will not be buying again.”

Helpful Report

Posted 4 years ago

Hey there Justine, We're sorry for the trouble with the delivery! Unfortunately, our couriers had experienced delays, which led to packages taking a while to be delivered. I can message you with further information. Kind regards, Conor

Posted 4 years ago

“I've waited almost a month to receive my order when it was suppose to arrive within 10 days. Ok it was Christmas period but I ordered it more than 10 days before Christmas and received it 20 days after! Inacceptable! I had nothing to put under my Christmas tree!”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the delay in delivery! Unfortunately, many of our couriers experienced delays during December, not just at Christmas. I can drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“bonjour, comme déjà expliquer sur votre site, la commande recue ne correspond pas a la mienne. (je vous envoi les photos) comme j'ai l'habitude de travailler avec vous en particulier Dara BuiLear , et que j'avais un avoir auprès de votre société je pensai que c"était un cadeau ....... Comment faire pour recevoir ma commande qui à été débité depuis bien longtemps cordialement”

Helpful Report

Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,631 reviews