Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,673 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,673 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the worst service here and with an post. I ordered a gift which I was told would arrive in 3-5 working days which was perfect as I ordered as a Christmas gift. Christmas Eve Eve came and still no update on where it was, I messaged them and was told to track it but an post weren’t scanning updates so I had no way of tracking it not even through an email. I messaged again on Christmas Eve and didn’t get a reply for 4 days telling me what I had heard and not answering my questions. I eventually received this parcel on 8th Jan 2022 - 22 days after buying it!!! (Not 3-5 working days) and considering I live in the country!?? Will not be buying again.”

Helpful Report

Posted 4 years ago

Hey there Justine, We're sorry for the trouble with the delivery! Unfortunately, our couriers had experienced delays, which led to packages taking a while to be delivered. I can message you with further information. Kind regards, Conor

Posted 4 years ago

“I've waited almost a month to receive my order when it was suppose to arrive within 10 days. Ok it was Christmas period but I ordered it more than 10 days before Christmas and received it 20 days after! Inacceptable! I had nothing to put under my Christmas tree!”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the delay in delivery! Unfortunately, many of our couriers experienced delays during December, not just at Christmas. I can drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“bonjour, comme déjà expliquer sur votre site, la commande recue ne correspond pas a la mienne. (je vous envoi les photos) comme j'ai l'habitude de travailler avec vous en particulier Dara BuiLear , et que j'avais un avoir auprès de votre société je pensai que c"était un cadeau ....... Comment faire pour recevoir ma commande qui à été débité depuis bien longtemps cordialement”

Helpful Report

Posted 4 years ago

“Very disappointed. Ordered items some were out of stock and the items received were faulty. Didn't get any notification to advise and had to chase to get a refund!”

Helpful Report

Posted 4 years ago

Hey there Nicki, We're sorry for the stock issues! Unfortunately, we had some supply issues during Christmas. I can drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“Never again! So, so slow. Got a small refund without any reason. No invoice to state what was sent. As it was a gift I should not have to ask the recipient if everything arrived. Asked several times when the items would be shipped and was just ignored.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delay in getting your order shipped out! We had faced an unexpectedly high number of orders at the time. I can certainly drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“I ordered on November 30 to be sure to receive Christmas. By December 22, I had not received anything. Following my many complaints, they tell me they are sending it to me by express. It's January 7th and I just received my order. The definition of "express" needs to be reviewed. Hyper disappointed. I will recommend more. Exhausting chasing after a command that doesn't arrive.”

Helpful Report

Posted 4 years ago

Hey there Vicky, We're sorry for the delay with the shipping! We've seen some couriers have difficulty with customs, particularly through December. I'll drop you a message with further information. Kind regards, Conor

Posted 4 years ago

“Was very disappointed in the t-shirt I ordered. From the get go it was baggy/shapeless and after the first wash it was unwearable. Has now been relegated to a night shirt. So disappointing.”

Helpful Report

Posted 4 years ago

Hey there Teresa, We're sorry you were disappointed in your product! I can drop you a message to discuss a solution to the issue! Kind regards, Conor

Posted 4 years ago

“Never got the parcel I bought or any tracking number”

Helpful Report

Posted 4 years ago

Hey there Carolina, We're sorry for the delay in the delivery! I can see that the order has arrived by now. I can drop you a message to help you further. Kind regards, Conor

Posted 4 years ago

“Service was a disgrace. Ordered online for click and collect in store, because they say the order will be ready in two days. After two weeks still no news on my order. Had to go in the shop, once there I found out that the order had been ready for days, they just didn't notified me”

Helpful Report

Posted 4 years ago

Hey there Raffaella, We're sorry for the trouble with the click and collect order. We normally send an email to notify you, but I'm unsure what had happened. We strive to make sure everything runs smoothly, but unfortunately this time we let you down. If there's anything we can do, please do let us know. Kind regards, Conor

Posted 4 years ago

“Very poor service. I had to ring 4 times for the order to be sent. The engraved message was wrong after explaining 4 times of what it should be. I paid the price for 2 whiskey glasses,I received pint glasses with no money refund”

Helpful Report

Posted 4 years ago

Hey there Sarah, We're sorry for the trouble with the order! We experienced difficulty with our engraving. I can certainly drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“Never received my order”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the delay in the delivery. Our couriers have been experiencing some delays recently and this has slowed the delivery. It seems like it has been delivered now but I'll drop you a note to see how we can help further. Kind regards, Conor

Posted 4 years ago

“I ordered the gingerbread houses before Christmas, while paying extra for express delivery, only to receive gingerbread houses today. Pointless”

Helpful Report

Posted 4 years ago

Hey there Raymond, We're sorry for the delay with the delivery! Our couriers had experienced some delays recently and this caused packages to be delivered late. I can certainly drop you a message to discuss options with you. Kind regards, Conor

Posted 4 years ago

“No show! Requested help tracking, no response”

Helpful Report

Posted 4 years ago

Hey there Deborah, We're sorry for the trouble with the delivery! Unfortunately, the courier couldn't deliver and it was returned to us and refunded. If there's anything else we can help with, please let us know. Kind regards, Conor

Posted 4 years ago

“My order never reached its destination”

Helpful Report

Posted 4 years ago

Hey there Connie, We're sorry for the delay with the delivery! I can see that it was marked as delivered. I'll drop you a message for further information. Kind regards, Conor

Posted 4 years ago

“Ordered 2 boxes of Baileys cocoa Balls. 4 out of 6 of them were busted up in the boxes. They were scheduled to be here before Christmas and were delivered after. The 2 that we did enjoy were very good however. Bstratton”

Helpful Report

Posted 4 years ago

Hey there Bryan, We're sorry for the trouble with the Baileys Chocolate Bombes! It seemed like the boxes weren't designed well for transport. I can drop you a note for further assistance. Kind regards, Conor

Posted 4 years ago

“Made order a month before Christmas never came and also was promised it would come on a certain day and also never came. Then they switched my jumper colour and size three times. Online ordering a shambles on this website wouldn’t ever order again.”

Helpful Report

Posted 4 years ago

Hey there Daniel, We're sorry for the trouble with the delivery! We endeavour to get our orders out ASAP but unfortunately during the Christmas holidays we experienced delays. I can drop you a message to help resolve the trouble! Kind regards, Conor

Posted 4 years ago

“Never received package. Post office said I no longer live in the building.”

Helpful Report

Posted 4 years ago

Hey there Robert, We're sorry for the trouble with the delivery! I believe there was an error on the shipping address and this caused the package to get lost. I can certainly drop you a message to discuss solutions with you. Kind regards, Conor

Posted 4 years ago

“Order placed 7th December 2021, allegedly dispatched 14th December 2021. Never received. Refund requested never received either as of 5th January 2022. This was our first order with Carroll’s and it will the last.”

Helpful Report

Posted 4 years ago

Hey there, We're sorry for the trouble with the delivery! I can see that tracking claims it was finally delivered, but much after the expected time. We work to get our orders out ASAP but sometimes we miss the mark. Please do let us know if there's anything we can help with! Kind regards, Conor

Posted 4 years ago

“soRRY BUT I HAVE RECEIVED MY PARCEL YET; Ulla SIAR”

Helpful Report

Posted 4 years ago

Hey there Ulla, We're sorry for the trouble with delivery! It seems like there was an issue with the courier, but it seems to have been delivered by now. I'll drop you a message just to check. Kind regards, Conor

Posted 4 years ago

“I am very disappointed that the jumper I ordered for my father didn't come and when I called I was told there was none available”

Helpful Report

Posted 4 years ago

Hey there Cheryl, We're sorry for the trouble with the order! We'd been having supply issues around Christmas time and this had caused some disappointment for certain customers. I'll drop you a message to discuss this further. Kind regards, Conor

Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,673 reviews