Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,775 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email

Carrolls Irish Gifts 5 star review on 19th June 2026

162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy at all, I never received the order.maby you can telll me what happen?”

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Posted 4 years ago

Hi Johanna, You ordered an item to the USA that is marked as Europe only on our website as it contains alcohol. The package was held by US customs as a result and delayed. It has since made it through customs and is on its way to you via USPS Regards, Dara

Posted 4 years ago

“Left at door in 40 degrees heat. Product ruined as mostly chocolate. Never use again!”

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Posted 4 years ago

“The gifts never arrived. Customer service very slow with responses, apparently due to high number of tickets…..”

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Posted 4 years ago

Hi Pamela - Fedex have marked your package as delivered on the 16th December. I will private message you the details Thanks, Dara

Posted 4 years ago

“Wrong product sent. They delivered a wooden plaque instead of the jigsaw.”

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Posted 4 years ago

Hi Gerry, I see you reached out to us before Christmas to let us know the wrong item arrived. We apologised and then sent the correct item to you which arrived the next day. Did you not receive this item? Regards, Dara

Posted 4 years ago

“I never received my purchase, I’m waiting for a refund”

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Posted 4 years ago

Hi Fanny, They attempted to deliver to the address in Spain which you provided and this is the message they sent us back En entrega El destinatario es desconocido en la dirección de destino y se procede a la devolución del envío A refund has now been processed for you as they are returning the package to us

Posted 4 years ago

“I ordered a package for a family member in Canada on the 6th of December and it still has not been delivered ... Order number car00485761. I got the following response from you . Your tracking number is LX303381690IE and I can see it is still in transit on Canada Post website. They have had severe delays there over Christmas. What would you like us to do at this point as it will likely arrive in the next few days? The recipient in Canada has followed up with Canada post . I have attached their reply. I would appreciate that this matter is cleared up as soon as possible. George”

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Posted 4 years ago

George - I have sent you a private message with your tracking details as I can see it is in transit with Canada Post Thanks, Dara

Posted 4 years ago

“Don’t order from Carroll’s unless you want to be disappointed.”

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Posted 4 years ago

“My gift hasn't been delivered”

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Posted 4 years ago

Annette - Your package has been lost in transit with Fedex. I will drop you a private message so as we can sort this for you Regards, Dara

Posted 4 years ago

“It was never received”

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Posted 4 years ago

“the parcel never arrived and i received no refund”

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Posted 4 years ago

“One of the items ordered never arrived”

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Posted 4 years ago

Hi Paul - Apologies, I understand the pint glass was missing and you were in touch with our customer care team,. This has now been resent to you. Regards, Dara

Posted 4 years ago

“i ordered early december some chocolate bombe that were supposed to be a part of a Christmas gift. it shipped on december 14th but after that a never had any update on where my package was. It is december 30th and i still never got my order, and still no updates. i would like a refund.”

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Posted 4 years ago

“I asked a pint glass with something printed on it, paid extra for that but they sent a regular Guinness glass”

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Posted 4 years ago

“i never got my order and it says it was delivered so i give -10982001 stars”

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Posted 4 years ago

“Hi my gift never got to evan Can someone please contact me 0868354608”

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Posted 4 years ago

“I never get my order. And In the website said I will receive it in a week, it’s been more than a month”

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Posted 4 years ago

“After sale very poor,returned item and still have not got got refunded”

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Posted 4 years ago

“Very disappointed, I ordered a gift for a Christmas present to Australia , I ordered it 3 weeks before with 10-12 days delivery and as of the 27th December it's still not here ,”

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Posted 4 years ago

“Absolutely terrible customer service. I couldn't be more disappointed as a fellow Carroll. My order was incomplete and then no replacement or refund, even though I was asked what I wanted to do about your error!!! No further replies to my recent emails at all.... nothing!!! Awful!!”

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Posted 4 years ago

“Address was incorrect. It was correct on order. Product was sent back in a day to Ireland. I never received the order.”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,775 reviews