Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,673 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,673 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love buying presents for my students through your website. I was very disappointed recently when I tried to order a birthday present and your website collapsed. I sent someone to buy the present in the store and today, three presents arrived that I didn’t order.”

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Posted 4 years ago

“I have not received my package”

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Posted 4 years ago

“Bought chocolate bombs for stocking stuffers and all were damaged / broken won’t do that again”

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Posted 4 years ago

“I was very disappointed with my experience in on-line shopping at Carrolls. I had ordered 2 Irish knit cardigans, Small and Medium, but two Small were delivered - and one of them still had the security tag attached. I spoke to someone at your sales office who was sympathetic and assured me a replacement would be sent out that evening as I was travelling to USA, two days later. However, this was followed with emails insisting Carrolls first received the cardigan I wished to return. There simply wasn’t enough time to do this and my daughter drove into Dublin from Malahide to make the exchange in person. She only succeeded in this at the second Carrolls store. It was, in short, a disaster - and all down to someone’s carelessness. The items are delightful and were much appreciated but I would be very reluctant to shop on line again with Carrolls or to recommend doing so. John McGrath”

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Posted 4 years ago

“Didn't receive package yet, lost code to track and can't find any contact info to email so asking here where they are”

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Posted 4 years ago

Hi Ken, Apologies for this. I can see customs in Australia refused your package and have returned it to us. One of our customer care team will be in touch with you via email to resolve

Posted 4 years ago

“Didnt work took 2 weeks to come dont buy it”

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Posted 4 years ago

Sorry in the delay. You ordered an engraved item and it took us some time to prepare this for you. The package was then returned to us by the carrier and was reshipped to you. Regards, Customer Care Team

Posted 4 years ago

“Still haven't reviewed my item”

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Posted 4 years ago

Hi there, We are very sorry to hear that you have not received your order. We will contact you privately by email to get this problem fixed. Kind Regards, Carrolls Customer Support Team

Posted 4 years ago

“I never received the item and the shipper and and post never responded to my inquiry about where the item was.”

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Posted 4 years ago

Hi there, I have checked and could not find a request from you. We will contact you privately by email to get this problem fixed. Kind Regards, Carrolls Customer Support Team

Posted 4 years ago

“I received the wrong items. I specifically looked for Irish cream chocolate bars and found this site. I ordered it and it even came in a package that was low key. They put the wrong item in. My shipping order receipt, i double checked, says Irish cream. I was very disappointed.”

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Posted 4 years ago

Bethann thanks for your review. Sorry the wrong bars were sent. I have sent a package to you now with the correct bars in it that you ordered. Regards, Customer Care Team.

Posted 4 years ago

“My gift has not yet arrived!”

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Posted 4 years ago

Thanks for contacting us. Our standard post to Australia is a very good price but it can take 2-3 weeks. I can see your package has now arrived with you. Regards, Customer Care Team

Posted 4 years ago

“Awful The sweater I came back return to sender. I followed your instructions. My husband in hospital with cancer. I cannot deal with this! Customer service will not call me. Very very poor customer service Nicole Taylor ( on behalf of brent Taylor) Ordered mens green sweater xxl”

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Posted 4 years ago

Hi Alexa, Our customer care team reached out to you via email to arrange your collection. You booked in the shipment yourself with USPS asyou wanted to use USPS and they have returned the package to you. I am sorry you had an issue with USPS. We have offered to collect the package via Fedex for you. If you can respond to our team via email we can arrange the collection of the package with our approved carrier. Regards, Customer Care.

Posted 4 years ago

“This has been a terrible shopping experience for me. I ordered and received a quiet man flat cap. I normally wear a large but this hat is much too large. I don't know if it it mismarked or these hats run large. I have tried for a month to exchange it for a smaller size. I have been dealing with your customer service and was promised labels to sent it back. A week went by no labels. Tried again with the promise of labels and again nothing after another week of waiting. Then a refund was suggest and I agreed. Again nothing. I am lost as to what to do next. An exchange is always been a simple process but clearly not with your company. Dan”

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Posted 4 years ago

Hi Dan, Selling from Ireland into the USA can bring challenges in terms of returns and exchanges. I'm sorry you had difficulty in returning the item. Your refund was processed as requested on 21st of October. Regards, Customer Care

Posted 4 years ago

“I purchased this because of the bright green color as advertised. Soooooo disappointed that it is a super dark ugly army green and no where near what is pictured. Extremely unhappy but not worth sending back so I’m stuck with the ugliest raincoat I’ve ever seen. I will never use it waste of money.”

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Posted 4 years ago

Hi there, We are very sorry about this, I have contacted you by email in order to best fix this matter. Kind regards, Stephen

Posted 4 years ago

“Probably not your fault but my granddaughter who is a student at UCD did not receive her gift basket.”

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Posted 4 years ago

Hi James, We have looked into that for you and it appears it was delivered on the 28th of September at 12:41. It shows there was also a phonecall from the courier company to the phone number provided given the day before delivery. I don't know was that your number of your granddaughters number that was provided. I will mail you privately with the tracking details on that one so that you can review Regards, Dara

Posted 4 years ago

“Non ho mai ricevuto il pacco”

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Posted 4 years ago

Abbiamo risposto alla tua email. È necessario contattare l'ufficio postale locale e fornire loro il numero di tracciamento CA301973774IE

Posted 4 years ago

“We did not receive our order, and we have not recieved a refund yet.”

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Posted 4 years ago

Hi there, Thanks for your review. We did reply to your direct email on this and were awaiting your answer. Very happy to send a replacement package or a refund which we had offered via email. Please advise which you would prefer. Kind regards.

Posted 4 years ago

“Long delivery time, box arrived completely squashed and only received three pint glasses instead of four. Won’t be ordering again in a hurry!”

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Posted 4 years ago

Hi Deirdre, Thanks for the review. Sorry that there was a missing pint glass and for the delay. Something must have happened in transit. We have sent you out the missing pint glass now. Kind regards.

Posted 4 years ago

“I have yet to receive my order. I received an email on 31-08-21 saying it had been shipped and should take 4-7 working days but it has not arrived.”

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Posted 4 years ago

Hi Gwen, Thanks for the review. I can see your package has since been delivered, sorry in the delay. Post Brexit there has been some delays between Ireland and the UK that are out of our control. Kind regards.

Posted 4 years ago

“I did not receive the product yet, and I had no feedback from the Customer Service”

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Posted 4 years ago

“Did not receive item ordered. Arrived after expected date. Disappointed all around:(”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,673 reviews