Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,631 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,631 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received item! Even after getting in contact about its whereabouts.”

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Posted 4 years ago

“I have ordered from your website a few times as I got gifts for my friends birthdays and they really loved them. But a few weeks ago I ordered an engraved Guinness glass for a gift and it never was delivered and I’m so disappointed, I tried to email but I couldn’t and no one got back To me, I’d really appreciate if you could tell me what happened to my package ?”

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Posted 4 years ago

“The Guinness salt and papper yin and yang were not very good. We ordered two (one was a gift) and both was wobbly and doesn't stand together as they should. They are also different in hight. Embarrising to give as a gift. The tea was fine.”

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Posted 4 years ago

“My order never delivered and I have not received a status update in weeks. There has been no communication or delivery status update in almost 3 weeks.”

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Posted 4 years ago

“I've already been in touch with customer care about my order it was melted when it was received and some of it had to be thrown out and what I did save had to be put in the fridge I was very disappointed”

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Posted 4 years ago

Hi Sarah, Thank you for taking the time to leave a review. We are very sorry about this issue. We did offer to replace the chocolates that arrived in this condition. Please feel free to get in touch again if you'd like us to arrange this. Many thanks, Niamh

Posted 4 years ago

“Ordered an engraved glass for father's day. Should be ready in 2 days apparently. 10 days later I was contacted. Missed father's day by a week and was told that the glass was there over a week but they had failed to contact me. Terrible service”

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Posted 4 years ago

“I am not waiting 4+ weeks for my package and still no sign”

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Posted 4 years ago

“I was very disappointed to discover that your Guinness lighter came without any lighter fluid!!! I really think you need to sort that one out! Also your P&P costs are too high compared to your international competitors. I unfortunately will not be purchasing from your website again despite being all supportive of our indigenous businesses.”

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Posted 4 years ago

“The description of the item does not match with the reality. Carrolls Irish Gift describes the kids flat cap 100% wool (just because of that i chose that item), unfortunately it was not when it was delivered. It was acrylic. The photo shown on the website does not match with the item they delivered!! Dishonest.”

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Posted 4 years ago

“Nothing to say negative. The price is okay, the products with good quality, I will come Back, I promise..”

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Posted 4 years ago

“It’s been over a month and I still have not received mdse!!!!!!!”

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Posted 4 years ago

“My order was a gift to someone in Germany. It didn't arrive and I found Carroll's no help. They apparently can't contact the courier. Eventually after about 10 emails I got a refund.”

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Posted 4 years ago

“I still have not received my order.”

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Posted 4 years ago

“I wouldn't reccomend this company at all. I ordered a package to go to my brother in the US for Christmas in early November and it never arrived. They did refund me when I complained but at that stage Christmas was over and it was too late to send anything else.”

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Posted 4 years ago

“Bought mugs payment was taken then mugs were out of stock.”

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Posted 4 years ago

“I bought a wedding gift for my friend about two months ago and she’s never received it. I’m really upset about this. Now, you’re asking me for reviewing the product? For God’s sake!”

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Posted 4 years ago

“I ordered a gift set as well as a few other items including a tin of tea. When my mom received it, the tin was open and loose leaves were all over the box. Perhaps it could’ve been the air pressure, etc. but the tape that was used on the tin was a tiny piece, and obviously didn’t do its job. This was very disappointing as I wanted to, of course, send gifts in good order.”

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Posted 4 years ago

“Never received!! Emails go unanswered!”

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Posted 4 years ago

“Too bad that the sweater purchased has not yet arrived from 7 April when I placed the order today. I am used to buying almost all of my clothing online, but I have never encountered such a long delay without any warning.”

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Posted 4 years ago

“Disastrously substandard. NOT recommended. The company shipped my items to a different zip code in DC (I live in Maine). They confused my (partial) phone number with my zip code. As a result, it has been over 3 weeks that I have been waiting for this package, with date sensitive gifts. The package seems to have been lost in the mail and I am going to dispute this transaction. The company carelessly and negligently sent this package to the wrong address. To add insult on an injury, they are ducking all responsibility. AWFUL experience.”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,631 reviews