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Carrolls Irish Gifts Reviews

4.6 Rating 7,177 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

Company Reviews

Product Reviews

4.6

Based on 7,177 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

Nicole Reynolds

Carrolls Irish Gifts 5 star review on 29th March 2024

Carrolls Irish Gifts 5 star review on 13th March 2024

Clare/Nuala Ledwith

Carrolls Irish Gifts 5 star review on 13th February 2024

Siobhan O Mahony

Carrolls Irish Gifts 5 star review on 22nd January 2024

Carrolls Irish Gifts 5 star review on 14th January 2024

Liam O’ Connor

Carrolls Irish Gifts 5 star review on 6th January 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a gift basket as a Christmas gift; it’s a good job we had it delivered to our own address and not that of the intended recipient as a number of items were missing. In fairness, customer service did issue a refund commensurate with the value of the missing goods, but I’ll also argue that was the bare minimum we were due under the circumstances, and we were still left to source alternative items on our own. We won’t be ordering again.”

Posted 1 year ago

Hi there, I am sorry to hear this. I can see we processed a 25% refund for the missing items on 8th December. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“Not sure if everything was delivered as I had to order another item as one was out of stock”

Posted 1 year ago

“One item was not available but I wasn’t informed until the package had been sent - so I had no chance to choose a replacement item - I should not have been able to select it if the size was unavailable at the time I ordered. Then the package finally arrived just in time for Christmas- one gift missing (the personalised wine glasses ) even though it stated on the contents list that they were in the package. I’m very disappointed in Carroll’s - a second order (to another family member in England ) has not been opened yet - they will open them Christmas morning - but now I have no faith that all the order will be there. It’s all very unsatisfactory.”

Posted 1 year ago

“It took 7 weeks for them to ship my order and it arrived too late for office Christmas party”

Posted 1 year ago

“Still waiting for my order placed on 1/12. Emailed customer services and not heard a response…other than his review. Not received the order as of yet hence 1 star”

Posted 1 year ago

“We still haven't received our order to date. It arrived at the postal service and has been sat there for over 2 weeks. No fault of the supplier. I have had one of these items before and the quality is fantastic.”

Posted 1 year ago

“The people I sent the gift haven’t received it yet and it should be there by now.”

Posted 1 year ago

“I used Carroll's website about 3 weeks ago to order 5 engraved Guinness tankards. I was told the following day that my order had been completed and was on the way. It arrived promptly and I was very satisfied with the end product. I decided to use Carroll's website to purchase some Christmas presents a week ago. My order was confirmed on Monday and I heard nothing more from the company. The website said purchases would be despatched within one or two days within the Republic of Ireland. On Wednesday I sent in a query on their website and was given a ticket number and told I would be answered within 24 hours. Today is Friday and the only correspondence I have had from the company is an email to ask how satisfied I am with my order. I have given two stars instead of one because of my first order.”

Posted 1 year ago

“I still havent received my items. Its been 3 weeks now”

Posted 1 year ago

“Die Lieferung war soweit okay. Die Versandkosten sind leider sehr hoch und die Kette, die ich mir bestellt hatte, ist schon beim zweiten Mal tragen kaputt gegangen. Sehr ärgerlich!”

Posted 1 year ago

Hi, Es tut mir leid das zu hören. Ein Mitglied unseres Teams wird sich in Kürze mit Ihnen in Verbindung setzen. Mit freundlichen Grüßen, Kundendienst.

Posted 1 year ago

“We loves the stores we visited and purchased a bunch of great souvenirs. When we got back to Canada we ordered 3 sweaters online from the store. Unfortunately only 2 of the 3 have arrived and Carrolls have left it up to us to track down the missing 2nd box. They have not stepped up to solve the issue. Very disappointed.”

Posted 1 year ago

Hi there, I can see that we have been in touch and resolved the issues. We hope your are enjoying your new items. Kindest regards, Customer care

Posted 1 year ago

“The items ordered were much smaller than anticipated.”

Posted 1 year ago

“Took a long time to arrive and weren't engraved as requested.”

Posted 1 year ago

“This is the 2nd time I have purchased this bracelet from you (once while in Ireland and once on the internet to replace the one I bought in Ireland). Each time when trying to take it off of the card it comes on, it has broken and I have not been able to wear it. It seems almost impossible to get it off of the card. I’ve used larger scissors and little scissors but each time, it gets the elastic part of the bracelet and snaps it in half. I bought 3 more for friends of mine and only 1 was able to get it off without the same tin g happening. You need to repackage these bracelets.”

Posted 1 year ago

“Quality of the items were good however it took 3 deliveries to get my order right. My order is was two personalized glassware items. First delivery completely wrong, second delivery wrong inscription then third was correct. Very disappointed as I needed the items for a gift and took over a week to receive.”

Posted 1 year ago

“Never Delivery Really hard to speak with customer services”

Posted 1 year ago

“We ordered the items so long ago and we cannot do a review because they have not arrived yet”

Posted 2 years ago

“Placed my order but was sent the wrong item, spoke to someone online who said they would send a replacement that day as it was a birthday present, 2 weeks on and still nothing and no sign that it’s even been sent.”

Posted 2 years ago

“Jumper I received had stains all over it.”

Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact soon to help resolve the issue. Apologies for any inconvenience. Kind regards, Customer support.

Posted 2 years ago

“We got a bag of sweets opened!”

Posted 2 years ago

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Carrolls Irish Gifts is rated 4.6 based on 7,177 reviews