Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: 57/58 Upper O'Connell Stret, , Dublin, 57/58 Upper O'Connell Stret, , Dublin, Dublin
Rating: 4.56

4.6 Rating 7,177 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,177 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items ordered did not arrive in the specified timeframe. Only when I emailed and phoned did I get a dispatch email. Product were good quality when they arrived.”

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Posted 2 years ago

“Totally disappointed with order, chocolate balls were broken on arrival and no response to e mail sent reporting the damage”

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Posted 2 years ago

“Bit dissapointed, very tiny tins of tes, look larger on the advert, all thought states small but these were mini tins”

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Posted 2 years ago

“Bought a lovely bracelet on the site, but why did they parcel mail whey it could have posted it and Save every one the delivery charge”

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Posted 2 years ago

“Unfortunately, I have been exceedingly disappointed with my purchase from Carrolls Gifts. I ordered a 2022 Calander and a child's T-shirt to send to my son & Grandson in Australia. When I opened the box the child's T-shirt appeared to have been just thrown into the box, was covered with the packaging chips and creased. Could not be given to anyone. I have not as yer returned the T-shirt but I will be looking for a refund on return of same.”

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Posted 2 years ago

“Too small despite saying large, had to return”

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Posted 2 years ago

“The scarf was stained and had an odd smell.”

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Posted 2 years ago

“Never got a purchase confirmation so I ordered again because it said i didn't purchase bowl and was still in my cart. So I was stuck buying 2 bowls and paying for separate shippings and they would not let me cancel an order. Never got shopping information either. So probably will not order from them again.”

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Posted 2 years ago

“Die Lieferung erfolgte wie immer prompt und in bester Qualität. Leider hat sich ein grober Fehler bei der Deklaration der Waren ergeben: Ich habe 6 Büchsen des Tees bestellt und per Kreditkarte bezahlt. Gross war dann der Schock, als ich 46 Fr. Zoll bei der Lieferung durch die Post zu bezahlen hatte. Grund: Anstelle der 6 Büchsen (42 Pfund) wurden 6 Pakete à 6 Büchsen (252 Pfund) deklariert. So hatte ich diese Nachzahlung zu leisten. Schade, da ich sonst mit Carlos Iris Gifts sehr zufrieden bin.”

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Posted 2 years ago

Hi, Es tut uns sehr leid, dies zu hören. Wir werden Sie privat per E-Mail kontaktieren. Mit freundlichen Grüßen, Carrolls-Kundensupport-Team.

Posted 2 years ago

“I got 3 shirts and 2 sweatshirts. They were all much smaller than indicated. All the sizes ran very small so nothing fit that I bought for the giftees. I was pretty embarrassed that the sizes weren’t correct and nothing fit. If you buy clothing…buy 2 or 3 Sizes up. This included kids and adults as I bought both. Won’t be doing that ever again.”

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Posted 2 years ago

Hi there, We are very sorry to hear about the problem with the sizes. We have contacted you privately by email. Kind Regards, Carrolls Customer Support Team

Posted 2 years ago

“My wool sweater was advertised as 'oatmeal' with the photo showing a solid cream color. However, the entire knitted piece had hundreds of flecks of bright ORANGE, BLUE and BLACK interwoven in the thread. Nothing would do but pick out these hideous specks with tweezers. I don't recommend this company.”

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Posted 2 years ago

Hi there, We are very sorry to hear this. We checked and it seems that we sent you the flecked version of this sweater instead of the oatmeal you originally purchased. Had you originally contacted us about the wrong item being received we would have been able to set up a return and ship out the correct sweater you purchased. We are very sorry about the inconvenience caused by this matter. Kind Regards, Carrolls Customer Support Team

Posted 2 years ago

“The shipment of the order has gone very badly. I had to contact the company because my order did not arrive at my house and in the end it was late. I wanted it for gifts to my family and I couldn't do it. I'm very sad with the shipment. Instead, the order was fine and everything was correct.”

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Posted 2 years ago

“Poor delivery service.”

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Posted 2 years ago

“Very disappointed in my brown bread-in-a-box purchase…5 boxes…yuck😟‼️”

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Posted 2 years ago

“Not the service I would have expected”

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Posted 2 years ago

“I still have not received the item and they will not send out another one until the original is received which might never happen since it was not delivered.”

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Posted 2 years ago

Hi there, We are very sorry about this, I have contacted you by email in order to best fix this matter. Kind regards, Stephen

Posted 2 years ago

“Hi this is Ann Hill Darren’s mum ,I was disappointed in the delivery . It took about 8 days to deliver the parcel after i was told it was en route ,the crackers were broken and the cheese was in the box for 8 days before my son received it . I am sorry but I didn’t think it was good value for 50 euros”

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Posted 2 years ago

Hi Ann, The package had been incorrectly rerouted by our carrier which should not have happened hence the delay. We are sending out a few replacement items in the post to you to apologise for this Kind regards.

Posted 2 years ago

“Although I love your store and have bought many many many things over the years the last two orders have both been missing numerous items and not being able to speak with somebody is awful as of right now I placed an order for $143 and have not received any of it although they keep sending me a tracking number telling me that they sent it when in fact the tracking number was for a totally different order”

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Posted 2 years ago

Hi Grace, Sorry for this. I can see your many orders on the system. Thank you for your continued business. Our dispatch team are rectifying this for you today as a priority. Kind regards.

Posted 2 years ago

“I asked for a size medium and you sent a large. I have given it as a present and ordered a new one from somewhere else and more reliable”

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Posted 2 years ago

“Product, a hat, is too big.”

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Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,177 reviews