Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,697 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

Carrolls Irish Gifts 5 star review on 2nd June 2026

Jose Maria Lopez Martinez

Carrolls Irish Gifts 5 star review on 8th April 2025

Lindsay Grant

Carrolls Irish Gifts 5 star review on 13th March 2025

Kaitlin Ramsbotham

Carrolls Irish Gifts 5 star review on 6th February 2025

Anonymous

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, but shipping said 3-4 working days and took over 2 weeks to arrive (no delay was mentioned upon placing my order), so arrived after they were needed and were non-refundable as they were personalized.”

Helpful Report

Posted 4 years ago

Hey there Megan, We're sorry for the trouble with the delivery! Our couriers had been experiencing some delays throughout December and into January. I can certainly drop you a message to help with your concerns. Kind regards, Conor

Posted 4 years ago

“Delivery took much longer than stated on website and I missed the posting date to the USA”

Helpful Report

Posted 4 years ago

“I'm stuck with my order, most oder arrived late. I had to purchase substitute presents since order arrived late. My friends complimented chocolate with whiskeys. Maybe August is the best month to place order for Christmas, making allowances for delay shipment. I cannot recommend, I don't want my friends blame me if order is delayed.”

Helpful Report

Posted 4 years ago

“The hamper arrived damaged and no one responded to the report I submitted. Dreadful customer service.”

Helpful Report

Posted 4 years ago

“Ordered a Guinness glass with engraving. Emailed 7days later to tell me It was no longer in stock and could an alternative glass be given. I agreed and waited another 6 days for delivery. When it arrived, there was nothing engraved on it. Really disappointed as it was to be a gift for Christmas.”

Helpful Report

Posted 4 years ago

“Product was too small, phoned on multiple occasions and still no call back to organise an exchange”

Helpful Report

Posted 4 years ago

“Box was received damaged. Luckily nothing that was ordered was fragile.”

Helpful Report

Posted 4 years ago

“I’m really disappointed. I never received my order and the tracking number does not work. I'd like to get a refund or a new mug”

Helpful Report

Posted 4 years ago

“Easy to order and good product the only downside was it took over a month to be delivered and not the 7_10 working days has stated”

Helpful Report

Posted 4 years ago

“good product but very slow shipping. more than a month ....”

Helpful Report

Posted 4 years ago

“One item was missing . I had to contact them. As it was a Christmas gift it would have been nice to know that it was out of stock. I was charged and am waiting to see about a refund”

Helpful Report

Posted 4 years ago

“I ordered the Christmas Yuletide Cracker on November 26th and as yet (Dec 23) I have not received it. I had intended to give it as a gift but I now have to go to plan B and find a replacement gift. I know this is coming from Ireland but, given the time of year and factor in the inadequate Irish and US postal system, I would have thought orders either shipped with a different more efficient carrier or a system would be in place to handle the uptick in orders. On top of this - there are little to no updates on the tracking system. The last update was on Dec 17, prior to that Dec 5. https://www.anpost.com/Post-Parcels/Track/History?item=LX302409175IE Don't mean to come across as a disgruntled customer - it's only a box of chocolates after all - but I am disappointed that I won't be giving this Christmas gift for Christmas.”

Helpful Report

Posted 4 years ago

“I was very excited to place my order with Carrolls Irish Gifts. Their products were unique and traditional. I placed my order at the very beginning of December. Unfortunately, My package has still not arrived and Christmas is now 2 days away. I am disappointed with their lack of response to my inquiry on why it is taking so long, their website says they deliver to the US in 5-7 business days.”

Helpful Report

Posted 4 years ago

“Hi I have ordered a couple of xmas presents for my family the problem is two days before Xmas eve and there still not here.I ordered three weeks ago.”

Helpful Report

Posted 4 years ago

“I still haven’t received my order! It shipped November 30th and it seems to still be in France. I need it in Canada (delivered) for Christmas Day. Please advise!”

Helpful Report

Posted 4 years ago

“Shipping/delivery has been close to a month waiting and I’m STILL WAITING FOR A DELIVERY DATE!!! Not planning to use your company again—sorry!”

Helpful Report

Posted 4 years ago

“Very poor sevice. Package was very late arriving. You failed to print my full postal address on the label. Birthday gift had to be given a week late.”

Helpful Report

Posted 4 years ago

“Very disappointed that couldn't choose the option for gift-wrapping or send a message with the gift. In the end, it was just plainly delivered as a normal purchase.”

Helpful Report

Posted 4 years ago

“First time purchasing from Carrolls and very disappointed with the quality of the product”

Helpful Report

Posted 4 years ago

“Asked twice by email for a Vat receipt, was told they don't give them - which is actually against the law, as they CHARGE Vat.”

Helpful Report

Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,697 reviews