Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: 57/58 Upper O'Connell Stret, , Dublin, 57/58 Upper O'Connell Stret, , Dublin, Dublin
Rating: 4.56

4.6 Rating 7,177 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,177 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 29th March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was too small, phoned on multiple occasions and still no call back to organise an exchange”

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Posted 2 years ago

“Box was received damaged. Luckily nothing that was ordered was fragile.”

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Posted 2 years ago

“I’m really disappointed. I never received my order and the tracking number does not work. I'd like to get a refund or a new mug”

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Posted 2 years ago

“Easy to order and good product the only downside was it took over a month to be delivered and not the 7_10 working days has stated”

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Posted 2 years ago

“good product but very slow shipping. more than a month ....”

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Posted 2 years ago

“One item was missing . I had to contact them. As it was a Christmas gift it would have been nice to know that it was out of stock. I was charged and am waiting to see about a refund”

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Posted 2 years ago

“I ordered the Christmas Yuletide Cracker on November 26th and as yet (Dec 23) I have not received it. I had intended to give it as a gift but I now have to go to plan B and find a replacement gift. I know this is coming from Ireland but, given the time of year and factor in the inadequate Irish and US postal system, I would have thought orders either shipped with a different more efficient carrier or a system would be in place to handle the uptick in orders. On top of this - there are little to no updates on the tracking system. The last update was on Dec 17, prior to that Dec 5. https://www.anpost.com/Post-Parcels/Track/History?item=LX302409175IE Don't mean to come across as a disgruntled customer - it's only a box of chocolates after all - but I am disappointed that I won't be giving this Christmas gift for Christmas.”

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Posted 2 years ago

“I was very excited to place my order with Carrolls Irish Gifts. Their products were unique and traditional. I placed my order at the very beginning of December. Unfortunately, My package has still not arrived and Christmas is now 2 days away. I am disappointed with their lack of response to my inquiry on why it is taking so long, their website says they deliver to the US in 5-7 business days.”

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Posted 2 years ago

“Hi I have ordered a couple of xmas presents for my family the problem is two days before Xmas eve and there still not here.I ordered three weeks ago.”

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Posted 2 years ago

“I still haven’t received my order! It shipped November 30th and it seems to still be in France. I need it in Canada (delivered) for Christmas Day. Please advise!”

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Posted 2 years ago

“Shipping/delivery has been close to a month waiting and I’m STILL WAITING FOR A DELIVERY DATE!!! Not planning to use your company again—sorry!”

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Posted 2 years ago

“Very poor sevice. Package was very late arriving. You failed to print my full postal address on the label. Birthday gift had to be given a week late.”

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Posted 2 years ago

“Very disappointed that couldn't choose the option for gift-wrapping or send a message with the gift. In the end, it was just plainly delivered as a normal purchase.”

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Posted 2 years ago

“First time purchasing from Carrolls and very disappointed with the quality of the product”

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Posted 2 years ago

“Asked twice by email for a Vat receipt, was told they don't give them - which is actually against the law, as they CHARGE Vat.”

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Posted 2 years ago

“Items came broken due to poor packaging, however when I contacted the company and they were VERY accomodating and helpful. I would order from your company again if packaging on the chocolate bombs are better packaged,No packing on the inside of the box so all 3 bombs were free to roll and bang against each other as well as nothing being wrapped in bubble wrap .The order was being shipped all the way to the USA. I could not open the other items to see if they were damaged and still give them as a gift”

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Posted 2 years ago

“I wish I had realized before I ordered that the shipment would be from Ireland. Since the purchase price was shown in U.S. Dollars, I got the impression that the gift basket would be assembled and shipped within the United States. Fingers crossed that the gift will arrive before Christmas. Since it still isn't here, I don't can't yet report how it was delivered and how long it took.”

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Posted 2 years ago

“Hasn’t arrived yet, dispatch was so long too”

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Posted 2 years ago

“Hard to review something that I have not received yet”

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Posted 2 years ago

“I was very excited to make this order. Unfortunately, the hat I ordered and was charged for ended up not being in stock. A sales rep called me and told me, which was nice. The problem is that the currency conversion cost us both on the charge and the refund meaning we are out money for something we didn't get. Also, the Guinness XL tee is was too small. Not consistent in size with other Guinness shirts we bought in Dublin.”

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Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,177 reviews