Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,607 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,607 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Butler’s chocolates from Carrolls. The chocolate is delicious and my hausband’s favorite! Item was shipped immediately. Had a few problems with delivery, but was in constant contact with Carrolls who kept on top of the situation. Chocolate arrived in perfect condition. My only issue was that I paid extra for expedited delivery and not sure my delivery was in that time frame.”

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Posted 2 years ago

Thank you for your 4 star rating of Carrolls Irish Gifts! We are so glad to hear that the chocolate was delicious and it arrived in perfect condition. We apologize for any problem you had with the delivery and thank you for your willingness to keep in constant contact with us as we tried to sort it out. We apologize if the delivery time frame was not what you expected, when you paid extra for expedited delivery.

Posted 2 years ago

“I give it 4 stars because the handmade wooden harp tree decorations aren’t finished as well as I would like. I ordered 2 because 1 was a gift. Because of the way it looks I don’t think I’ll gift it.”

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Posted 2 years ago

“Thank you for my order. My boy friend likes the gift. Good quality for the t-shirt and the wallet.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Pleased with your service”

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Posted 2 years ago

“I have enjoyed the gifts that I have ordered, but disappoint that the website doesn't carry items that are in the stores. I was just in Scotland and Ireland, visited the stores for the first time and wanted to order some more things but two or three items were not available on the website.”

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Posted 2 years ago

“Fantastic customer service as I hadn't attached the subscription needed on gift. Lovely gift although I didn't think the print used was very attractive”

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Posted 2 years ago

“as good as espected!”

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Posted 2 years ago

“Always price and quality”

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Posted 2 years ago

Thank you so much for your 4 star rating of Carrolls Irish Gifts! We strive to ensure always the best price and quality on all of our products. We are really glad that you are enjoying our offerings! Kindest regards, Customer Care

Posted 2 years ago

“Although the actual contents of the hamper were beautiful, as always, I was extremely disappointed as the Guinness box (as well as outer packaging) was severely damaged. I know this is a courier issue as I truly believe it wouldn't have been sent like this.”

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Posted 2 years ago

“The Guinness glad was delivered promptly and very well packaged. It looked lovely in the gift box, however I was a little disappointed with the engraving. When the glass had guinness in it you couldn't see the number 5 and it looked like my dad was celebrating his 9th birthday rather than 95th..”

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Posted 2 years ago

“Gifts themselves were good but it would be a good idea to have a click n collect option outside the city centre, maybe a desk at your warehouse to help people avoid traffic and parking.”

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Posted 2 years ago

Hi Aaron, Thanks so much for the feedback, I will pass this onto the relevant department. Kind regards, Customer Care.

Posted 2 years ago

“Absolutely Loved the Irish passport!!! Great fun, excellent quality, reasonable price (for the passport itself) and fast shipping. The only caveat was that it cost almost 1 1/2 TIMES AS MUCH AS THE ITEM ITSELF to ship!?!? UGH!!!”

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Posted 2 years ago

“Most items were ok as it was a gift sent to USA. The toffees were out of date however so they binned them”

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Posted 2 years ago

“I loved the cookies I ordered. They were delicious, however I am not sure they were a good value as there were so few. Thank you”

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Posted 2 years ago

“Product was Correct and delivered as advised”

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Posted 2 years ago

“Delivery misleading”

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Posted 2 years ago

“Exactly as ordered”

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Posted 2 years ago

“I'm pleased to have, finally got the 2 scarves that I ordered. The initial delivery had one that I ordered and the other in a different colour to the one that was ordered. After much tooing and frying it has been sorted. Thank you.”

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Posted 2 years ago

“Gift was for our son in USA. He was delighted with it only disappointing thing was the Emerald sweets were substituted and they are his favourites. Buying on line was easy and you could track your parcel”

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Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,607 reviews