Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on the 16th of June hoping to have it received by the 4th of July and still have not even received a shipping number or confirmation”

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Posted 2 years ago

“We made a mistake in placing our order and contacted you a few minutes later for assistance but your horrible customer service said no changes, no refunds, etc so we will never ever order from you again as our vodka provider. Shame on you.”

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Posted 2 years ago

“I never received my order and had no help from customer assistance.”

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Posted 2 years ago

“They did not disclose the shipping amount. It was almost the same price as the bottle I wanted. I’ve tried contacting 3 different ways and now l just got an email saying it was shipped. Looks like they’re scamming people to me”

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Posted 2 years ago

“what is up with surcharge arent you making eneogh on me as it is.”

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Posted 2 years ago

“Extremely disappointed with this company. They did not have what I ordered and offered me a substitute bottle which was of lesser value. I declined the substitute and requested a refund. They still sent me the substitute bottle and no refund. Now I have to send them the bottle I do not want back before I get my refund. I will never use this company again and I wish there was an option to give them 0 stars.”

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Posted 2 years ago

“I'm annoyed because the 1st ordered went to my former address in Norfolk, Nebraska. My cell # is still a Ne # but I live in Wilson, N.Y.. The app put my old address in because of my cell number. I'm ordering again to see if you can get it right”

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Posted 2 years ago

“Not really sure why you would want me to review your company when it's been a month and you haven't even shipped my product only created a shipping label and that's it”

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Posted 2 years ago

“I placed my order on June 6, received on the 28. Had to inquire multiple times, none of the updates were voluntary. They have a gold seal service award for 2018 and should maybe turn the clock back. This was NOT gold seal service.”

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Posted 2 years ago

“I still have not received my 7 star Metaxa”

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Posted 2 years ago

“Very slow shipping process and delivery takes years… customer service never reply back an email.”

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Posted 2 years ago

“This company takes your money and runs!! Sells products during Christmas that are not what is pictured and then claims they are the third party and can do nothing about it. No refund took my 420.00 .. went to credit card company and they the card company said they are smooth operators .. even though it was a not what was shown it was delivered and no refunds accepted. Oh yes they charge you extra for special delivery and it comes FedEx and they leave outside the gate. Liars!! Buyer BEWARE!!”

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Posted 2 years ago

“No communication.”

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Posted 2 years ago

“They ship too slowly, no information on delivery and the “route protection” is a scam. My order is late and they don’t have a delivery date. Awful experience”

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Posted 2 years ago

“I had a terrible experience with CaskCartel. My order took 28 days to arrive and then only half the order was shipped, I am still waiting for the other half of the order. After advertising that one of my selections was in stock and available it was not shipped. I called after 14 business days and was told my order was on hold because of inventory. The website clearly says CaskCartel will not delay or cancel orders like other websites. Not true.”

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Posted 2 years ago

“I placed my order several weeks ago and it still hasn’t even shipped. Bought for an event and now won’t have it and can’t get money back.”

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Posted 2 years ago

“Over 20 days and order still not filled. Contacted cask cartel several times with responses less than acceptable”

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Posted 2 years ago

“It took 2 weeks past the estimated ship date to send my bottle of mezcal that I needed for a specific event. When it was clear the bottle wouldn't arrive in time, Cask Cartel refused to give me a refund, but insisted on sending the bottle since it was in the Terms and Conditions that they could do so, even though they knew it was so incredibly late and no longer needed. I finally received the bottle, against my will, and I don't know what I'll do with it. Burned money that I can't be reimbursed for at this point. Really a shame I couldn't just get a refund due to missing their promised shipping date.”

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Posted 2 years ago

“WHERE IS MY ORDER. YOU CALLED AND STATED THAT YOU WOULD GET BACK TO ME NOTHING YET. IT WAS A GIFT FOR FATHERS DAY IT HAS COME AND GONE I ORDERED ON JUNE 6TH AND IT IS NOW JUNE 22ND NOTHING''''''''''''''''''''''''''''''''''”

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Posted 2 years ago

“I ordered 3 bottles, they only shipped one. I have not seen it yet and I have yet to get a refund.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews