Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You know every time I order something from you guys right after I order it you guys send me free shipping and when I try to use it never works.”

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Posted 2 years ago

“I WAS SENDING A GIFT TO A FRIEND. IT TOOKME OVER 1/2 HOUR TO THE ORDER PLACED. FOR SOME REASON YOUR SYSTEM DID NOT LIKE THE ORDER GOING TO A DIFFERENT ADDRESS THAN THE ADDRESS ON MY CREDIT CARD.”

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Posted 2 years ago

“Still waiting for the shipping number and product 10 days and counting”

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Posted 2 years ago

“I ordered a specific bottle of rum that was the right specifications I wanted. What I received was totally different. Super disappointed. This vendor is a bait and switch.”

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Posted 2 years ago

“Waiting forever for the goods. Still not received”

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Posted 2 years ago

“The worst. Not helpful, not willing. I will never buy from them again. I was told it was NOT a concierge service. What does that even mean. Rude unhelpful people”

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Posted 2 years ago

“You don't want to know what I think about your service.i ordered chanaca requila on 7/9/22 haven't gotten it yet can you say Pony Express”

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Posted 2 years ago

“Very poor and slow service!”

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Posted 2 years ago

“I was informed after my order had been accepted and my credit card charged that it could not be fulfilled. Not great but not the issue is what happened next. Instead of a refund (or at least the offer of one) I was basically given the option to pay more, wait for an indefinite period of time or a store credit. I ended up paying more —I wanted the item and to end this relationship. As the saying goes fool me once…”

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Posted 2 years ago

“I placed an order and it never shipped. I called to cancel order and was told I would have to pay restocking charge. A representative tried to call, but when I called back, I had to listen to a lengthy Covid-19 announcement. I will NOT bother these people again!”

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Posted 2 years ago

“Totally horrible”

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Posted 2 years ago

“Disappointed The product exploded in transit and was messy and I was not able to use unfortunately.”

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Posted 2 years ago

“your customer service is horrible. your shipping is late and you would not cancel an order even after you did not ship in the required 30 day time frame.”

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Posted 2 years ago

“If I could give them 0 stars I would. My order took forever and I wanted it for July 4. I kept having to email them to ask where is it? When will it ship? Then after July 4 came and went I asked them to cancel the order which still had not shipped and they refused. How do you tell a customer that you can't cancel an order that hasn't even shipped yet and wasn't going to ship for at least 5 more days!!!”

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Posted 2 years ago

“Terrible disconnected service. Delivery information should be a plentiful as the vast number of advertisement emails I receive from you. What a disappointment. I ordered my product from you 8 days before I ordered from an alternative company. I have already received the product from alternative company while still awaiting yours. The length of time would have been okay, but you provided little information on status. Additionally, your electronic interface and lack of follow up never really gives one confidence that the order was placed with a legitimate organization. Now you are asking me for a review almost two weeks later and I still have not received the product. You guys are a joke.”

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Posted 2 years ago

“The prices are ridiculous. I only bought because my son gave me a gift certificate. I will not buy again”

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Posted 2 years ago

“No wine yet!”

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Posted 2 years ago

“Worst online experience of my life. You sold me a bottle of Hillrock Solera aged for $235. I thought it was something special because you are a high quality site. Instead you ripped me off, Hillrock Solera aged sells for $109.. your representative, Michelle, explained that you are not responsible for the price, it is the retailer. It is your website and you should not allow your customers to be ripped off. You should have software that prevents that. Your company assumed no responsibility. It is hard for me to understand. Andrew Adelson”

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Posted 2 years ago

“I’m sure it’s great if you are just looking for things you can find on any shelf locally. The allocated pricing is outrageous. Higher than secondary.”

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Posted 2 years ago

“Ordered 3 bottles of rum took a month to get order completed. Very poor customer service and their refund and cancelation policy only benefits them. Even when the problem is on their end. If you have shipping or supply issues that is not the customer's fault. And they should not be charged a restocking fee.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews