Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received any thing”

Helpful Report

Posted 2 years ago

“This is my third order and again it is taking too long to receive it. The first two orders there were leaking bottles, this order is taking too long, there’s no updates on delivery even though I’ve asked. The tracking process is pitiful. Still haven’t received my order.This will be my last order.”

Helpful Report

Posted 2 years ago

I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.

Posted 2 years ago

“I paid almost $300 for my Rob and never received it nor received any response to when it will be shipped ! I will not use CaskCartel again and will discourage everyone else on social media !”

Helpful Report

Posted 2 years ago

I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.

Posted 2 years ago

“Sucks to not have my bottles delivered and still be charged.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 2 years ago

“never got my order they want give me a refund will never order from cask cartel again. seems to be a scam”

Helpful Report

Posted 2 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

Posted 2 years ago

“I have yet to rec😊eive my ORDER. Its been WEEKS. Where is it ? T hanks”

Helpful Report

Posted 2 years ago

We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards.

Posted 2 years ago

“Very poor experience, would not use again. Weeks between order and shipping notification, had to reach out to CS to find out what’s going on. CS was unable to help on first contact. Only received an update after asking for a refund.”

Helpful Report

Posted 2 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 2 years ago

“You sent a bottle different than the one illustrated on the web site.Very poor business.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“II haven’t received the shipment and tracking is not working”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Posted 2 years ago

“Ery hard to write a review when I haven’t received my products I purchased. I didn’t receive any updates on when they were shipping or where from so at this point I have nothing positive to say”

Helpful Report

Posted 2 years ago

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

Posted 2 years ago

“I had to ask for my order to be delivered. Shipper still doesn’t have status”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better.

Posted 2 years ago

“I haven’t received anything yet, except an unbelievable charge on my credit card.”

Helpful Report

Posted 2 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

Posted 2 years ago

“I still havent gotten word on hiw long my order will take. There was a price change after i made my order”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We're sorry you had a bad experience.

Posted 2 years ago

“Tried canceling minutes after ordering because how crazy expensive they are...I would bit recommend”

Helpful Report

Posted 2 years ago

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention.

Posted 2 years ago

“Never do business with Co. They take your money and never send product then when you ask for your money they want a 35% restocking fee plus shipping on something they never sent!”

Helpful Report

Posted 2 years ago

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Posted 2 years ago

“I was not notified in advance of the extremely high shipping cost (was not calculated until after order is processed). I tried to cancel immediately and was told there would be a 35% restock fee. 6 days later product has not shipped and I was charged even more money for shipping. I am disputing now with my credit card.”

Helpful Report

Posted 2 years ago

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Posted 2 years ago

“I placed an order on 7/20/22 for an anniversary gift. As of today, 8/8/22, I still do not have my order and Cask Cartel has yet to respond to my email or refund me since the gift is now 2 weeks late. Will not order from them again.”

Helpful Report

Posted 2 years ago

We value our customers' opinions and would like to thank you for bringing this to our attention.

Posted 2 years ago

“I have not received my order after waiting several weeks”

Helpful Report

Posted 2 years ago

I’m sorry to hear about your experience and that our service didn’t meet the level we strive for.

Posted 2 years ago

“It’s been over 10 days, still haven’t heard a thing about my order. I was on vacation, so I could be home to sign for my order. If it ever comes, now I’m not sure who can be home to sign.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you had such a negative experience.

Posted 2 years ago

“I placed an order on June 29th for 2 bottles of liquor, I did read on the site that it was possible to not get confirmation initially because the orders would be coming from individual locations, which did make me a little nervous. I received the first email saying 1 bottle would be delivered but could not get anymore information other than it was in CA, the expected delivery date was July 25 and a signature was required which meant I had to be home. It did not come. I got a new email the next day saying it was in my town but again meant I couldn't go anywhere because it required a signature, so 2 days of not being able to leave the house until I sign for a package. Now we are almost at the 30 day mark and I have heard nothing about my second bottle so I finally email the company and just ask for a refund because I don't want to have to deal with this again and delivery of anything should not take 30 days! And magically they find it and I get the email saying my order is finally being processed. It's a great concept being able to access hard to find liquor but extremely poorly executed. I won't be using this site again.”

Helpful Report

Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews