Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i would love to get my product so I can write a review. But since it hasnt even arrived and I have never received any shipping information that I can track my shipment I dont even know where it is.”

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Posted 2 years ago

“Have not received my order.”

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Posted 2 years ago

“Whats the deal ???? I bought Forty Creek Confederation Oak Reserve you charged me 199.99 Total Wine in Arlington Texas has it for 65.99 both 750 ml bottle !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“Great shopping experience!”

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Posted 2 years ago

“worst experience,this people treat customer as animals,cancelled part of my order because "WRONG PRICE",I paid $148 and then raised to $499,NO CUSTOMER SERVICE,PLEASE READ RETURN POLICY BECAUSE EVERYTHING SOLD BY THEM IS AS-IS NO REFUND OR RETURNS”

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Posted 2 years ago

“I ordered the gift 3 months ago and still haven't received it. Customer service responds promptly and professionally but I want the order fulfilled”

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Posted 2 years ago

“Terrible.. Do not use this company to purchase anything. A friend sent a bottle of Balvenie French Oak to me as a gift. When I removed the bottle from the container, It was obvious the foil had been fully cut and tampered with. The foil was just sitting on top. It looked the foil had been cut with a foil cutter After contacting Cask Cartel a few times. My friend was told the bottle was damaged in shipping and they would refund him 50.00, that he should have paid for shipping damage. Ridiculous! Cask Cartel should honor this by either replacing the bottle or a full refund.”

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Posted 2 years ago

“Do not use this company. Could not supply ordered item. They were told to cancel order but kept trying to give coupons and incentives not requested. They finaly acknowledged my requested order cancelation after 3 notifications. Today I get an e-mail they have shipped the canceled item. Avoid this company. Poor non-responsive service.”

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Posted 2 years ago

“I will never order from this merchant again Huge price increase for the convenience of delivery—- but 10 days late and then when I ask to cancel order (because the party I ordered it for had passed) , then all of a sudden it’s out for shipping. No refund. Total rip off.”

Helpful Report

Posted 2 years ago

“I accidentally put in the wrong address. Immediately tried to cancel...no way to do that. Immediately reached out to "help". Nothing. Thanks”

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Posted 2 years ago

“I have NOT received my order as of Oct.7,2022. I will be getting back with my credit card company shortly to dispute the charge of over $200+ on merchandise I never received!”

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Posted 2 years ago

“I have not received my order. I emailed to ask about my order and still haven’t gotten a response.”

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Posted 2 years ago

“I sent an email regarding the arrival of my order and was sent an email to complete this survey. The FedEx tracking information indicates they cannot find my shipment and I should contact the seller's customer service department. I have no idea where my order is or when it's coming and I need it for a gift in 2 days.”

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Posted 2 years ago

“No confirmation order shipped, had to reach out to verify when it would ship out.”

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Posted 2 years ago

“I accidentally made a purchase as I was considering my choices and immediately called to request the online order to be canceled. They said no. It was 2 VERY expensive bottles and they offered a cancelation but with a 30% restocking fee. What needed restocking?! I had literally JUST placed the order. Will NEVER buy from this site again.”

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Posted 2 years ago

“I never got the package”

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Posted 2 years ago

“Delays of up to 10 days to ship an order. When you ask about it, the customer service representatives are confrontational. This is a weird company that does not seem to value customers.”

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Posted 2 years ago

“The selection might be nice, but your ordering and shipping info is abysmal. Bought a present for a family member and can’t track it (no shipped date, estimated arrival date, etc.) without agreeing to Route’s 3rd party terms. Route, meanwhile, wants access to scrape my email, which is invasive and completely unnecessary to track a single package. Conventional shipping info would be 1000x better and more satisfactory. As it is, your shipping costs and protection are a joke. Never ordering from your site again!”

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Posted 2 years ago

“They asked me to review my purchase before they even notified me that my product was shipped— so it certainly hasn’t been delivered. The concern about customer satisfaction appears well warranted.”

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Posted 2 years ago

“Submitted an order 12 days ago and received an email to write a short review. Have not received my purchase yet. That’s my review.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews