Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 10/31/2022 I placed an order. This order could only be partially filled which is understandable. I received an additional e-mail on 10/31/2022 which stated that two items on the order were out of stock. As a courtesy, CaskCartel stated that an additional retailer was found and confirmed product availability but at an additional cost. If an additional $54.98 was paid my order would become a priority, so I paid the additional fee. On 11/15/2022 I inquired about the status of the order. I was told that the order was being shipped from overseas and was currently in US customs awaiting approval and I would be updated every 24-48 hrs concerning the order. I did not receive updates at this frequency. I contacted CaskCartel to cancel the order and obtain a refund. Customer Service stated that I had to wait 30 days from the initial order date to request a refund but the request would not guarantee a refund. Hmm, interesting. Supposedly the order will arrive on 12/9/2022. 1 star was posted due to paying an upcharge for priority, refund denial, and nothing offered by CaskCartel to retain customer loyalty.”

Helpful Report

Posted 2 years ago

“Waiting for consummation of transaction.”

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Posted 2 years ago

“I have not received any update on my order or shipping. It’s been over 10 days”

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Posted 2 years ago

“I couldnt use the promo code you sent me and very dissapointed.”

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Posted 2 years ago

“Was not prompted to type the personalized gift message. Very disappointing.”

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Posted 2 years ago

“Provide tracking of packages through other means than “Route” app. I do not want some tech firm tracking me, sharing my personal information to other companies, or making me give consent to access my email account!”

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Posted 2 years ago

“The first time I ordered, I received my order in a timely manner. It’s funny i’m being asked for a review this time and still have not gotten my order. For the price you pay for delivery, you would think it would not take as long.”

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Posted 2 years ago

“Pricing is a farce at best, overcharging by 300% plus at the minimum. Call me, I’ll screw you over for half of their prices.”

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Posted 2 years ago

“Will not order from here again.”

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Posted 2 years ago

“site doesnt work, you want to send a gift card to somebody but it doesnt give you that opportunity.. i thought I'd be able to put a recipient email in somewhere but you cant... watch out!”

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Posted 2 years ago

“it didnt work, i wanted it emailed to my boss”

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Posted 2 years ago

“I spent over $600 on a rare bottle of bourbon for a gift and the bottle took almost a week and a half to even ship from the site, which caused me to miss the date that I needed this gift for. When contacting the company about this, they basically told me there was nothing I could do and that they wouldn’t allow my order to be cancelled and have the money refunded. This place is an absolute Joke and I will NEVER use them again for any reason. If someone spends this type of money on a bourbon, the order should be sent out within a timely matter at the very least, and to refuse to cancel an order that hasn’t even been shipped out is asinine. 0 out of 10 DO NOT use this company”

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Posted 2 years ago

“Order was placed Oct.27 and till now not even got a tracking#”

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Posted 2 years ago

“No place for the personalized message to say who it's from and Merry Christmas”

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Posted 2 years ago

“Overpriced”

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Posted 2 years ago

“Worst experience Ever! I purchased a limited edition drink and I received the regular one that I can buy on my local liquor store for 10% the price I paid”

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Posted 2 years ago

“Did not have a chance to send a message”

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Posted 2 years ago

“I haven't received the confirmation email or notice that it was shipped. I have asked twice for this information. I'm beginning to think this web site is a scam and I need to cancel the credit card transaction,”

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Posted 2 years ago

“I recently made a mistake it haze but accidentally noticed I had the wrong shipping address and I am unhappy that there wasn’t an easier way to cancell/ Change my order! Now I may not receive it”

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Posted 2 years ago

“I never received the wine. Not only did I not receive the wine I even cancelled the order the same day as the order was placed. Cask Cartel claimed they sent a proof of signature for the delivery but never actually sent it. This seems to be a scam they are running.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews