Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“30 dollars for shipping is crazy. The site also automatically charges the additional "optional" insurance without asking.”

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Posted 2 years ago

“Delivery time was / is awful. No estimates on delivery times and very little communication. Won't buy through them again.”

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Posted 2 years ago

“So far it has been terrible”

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Posted 2 years ago

“Made order on December 3rd 2022, it is now day 12, December 15th and I still haven't received my order or any updates when it will be shipped.”

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Posted 2 years ago

“I can't give a positive review . I have yet to receive my order. Still waiting on my purchase to be shipped out”

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Posted 2 years ago

“I have only revieved two of the bottles I ordered. The price is higher than quoted. Total BS. I will not use and will not recommend this company to anyone. Very Frustrating!!!”

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Posted 2 years ago

“Ordered on the 3rd of December. I keep getting the run around and a refusal to provide me with a tracking number. I paid for the insurance and your company refused to process my refund as well. Please give me my hard earned money back!”

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Posted 2 years ago

“horrible customer service. I requested a refund because they wanted to upcharge me from the original price, so I went and bought the bottle of wine from a different company. CaskCartel ended up just waiving the upcharge, but then wouldn't let me go through with a refund.”

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Posted 2 years ago

“CaskCartel used another online vendor to fill my order. I used CaskCartel based on their “in stock” claim when I placed the order for timely delivery. I would have gone with the vendor they are using and saved money had I known it would have been the same length of time. Overcharged for the same product to do what I would have done initially. I paid the extra for the “availability” of the product. Disappointing.”

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Posted 2 years ago

“Never got my order”

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Posted 2 years ago

“My order was made months ago and it still hasn't shipped and I haven't received any updates as to when it will ship.”

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Posted 2 years ago

“Cannot get any shipping or tracking information for an order that needs to be signed for. Have not received delivery!”

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Posted 2 years ago

“I placed an order on your website on 12/6 for one bottle of Founders Blend Blue Nectar Anejo and haven’t received an email confirmation, nor have I received my order. It was a gift for a friend.”

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Posted 2 years ago

“I will NEVER make any purchases from this online retailer again. It has been 2 weeks since placing my order and I have yet to receive the order nor get valid tracking information as to if it has even been shipped. So far 2 separate FedEx labels have been attached to my order status. However, one label was subsequently cancelled and the items on the 2nd label have not been tendered to a FedEx driver / office.”

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Posted 2 years ago

“Absolutely nowhere in the checkout process did it tell me WHEN these will be shipped or when I should expect them. Then halfway through writing this review there was a popup. This is awful website usability.”

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Posted 2 years ago

“Where is my opportunity to send a gift message?! Please make sure this isn't getting sent to my brother with pricing information included.”

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Posted 2 years ago

“such a spam”

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Posted 2 years ago

“I ordered the advent calendar on November 30th as the site indicated it was in stock and would ship next day. It would be late but still fine. As of today (December 9) it still hasn’t shipped and I’ve spoken to customer service multiple time who have promised me it was “going to ship today” for the last week. The label was created November 30 and it hasn’t moved since. Right now they will not cancel, refund, or apparently ship my purchase so I am stuck and unhappy.”

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Posted 2 years ago

“Previously asked & answered.”

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Posted 2 years ago

“I have yet to receive my order nor have I received any updates.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews