Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

“You really don’t want me to write a review this minute! 🤯”

Helpful Report

Posted 2 years ago

“I received an email saying my purchase was on the way, but it was never delivered. I have no idea what happened. Jim Weddle”

Helpful Report

Posted 2 years ago

Hello Jim and thank you for this provided feedback. According to our system and the UPS tracking information that was emailed to you, this shipment shows as delivered on Tuesday, September 5 2023. Please reach out to our Customer Service Team at hello@caskcartel.com or 888-548-0333 if this shipment was not received. They will be happy to assist you with a replacement!

Posted 2 years ago

“This site is 100% FRAUD DO NOT PLACE A ORDER WITH THEM”

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Posted 2 years ago

Kirk, We appreciate your feedback. However, we must address these allegations as entirely baseless. It's important to note that you initially placed an order, which was subsequently followed by your initiation of a credit card dispute with American Express. Your current dissatisfaction seems to have arisen from the outcome of your financial institution's decision, which validates the merchant's legitimacy and dismisses any claims of fraudulent activity. We regret to learn that you're not content with the agreed-upon Terms that were in place when you made your order. Nevertheless, it remains evident that our company has acted in accordance with our obligations. We even extended efforts to provide you with opportunities to resolve the matter, unfortunately without a response from your end.

Posted 2 years ago

“I ordered some gin as a gift about 2 months ago and I have not received it.”

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Posted 2 years ago

Your feedback is highly valued, as we are dedicated to refining the CaskCartel.com Marketplace for an even better user experience. According to our records, a UPS tracking notification was dispatched to you yesterday, and the projected delivery date is August 30, 2023. It's important to understand that this order involves a product sourced exclusively from overseas vendors. Consequently, shipping timelines might be extended due to the necessary channels for the shipment's journey to your location. We hope this information helps clear up any confusion that you may have had in regards to when you would receive your order. We value your business and appreciate you as a customer.

Posted 2 years ago

“we have not received our order yet”

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Posted 2 years ago

Hello Marjan, Thank you for sharing your feedback with us. As per our records, your order was successfully delivered on Wednesday, August 23 at 12:10 P.M. If, for any reason, you did not receive this shipment, please do not hesitate to contact our Customer Service Team. They are readily available to guide you through the process of obtaining a replacement. We value your satisfaction and are here to ensure a seamless experience for you. Please feel free to reach out if you require any further assistance or have additional inquiries.

Posted 2 years ago

“The mark-up on the product I bought + other products that I looked for is crazy. And the shipping charges are even more outrageous. I could have bought 3 of the same bottles of what I ended up buying at Costco. Then the "free mini" offer I was presented was FAR from free once the $8 shipping fee got added for an unknown / unspecified number of minis. I only completed my purchase because I had been given a gift certificate, but I have let EVERYONE I know to NOT ever give me a gift certificate from this site (nor should they give one to anyone else). Far better options exist for a gift certificate for purchasing alcohol.”

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Posted 2 years ago

We apologize that the pricing of our products didn't align with your expectations. Please note that our retailers are accommodating a world wide audience and pricing will differ from your local liquor store. Also, it's worth noting that our retailers frequently present various promotions for product brands and shipping. If you're looking for more cost-effective options, our team can assist in finding items within your preferred price range. Please share your specific criteria, and we'll endeavor to suggest suitable alternatives. Your satisfaction remains our top priority.

Posted 2 years ago

“I was told delivery 4-10 days. It’s been 18 and I’m still waiting. I’m very disappointed”

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Posted 2 years ago

Hello Ralph, We appreciate you taking the time to share your feedback. We'd like to provide some clarification regarding the time frame mentioned. It's important to note that you were informed about a 4-10 business day processing time frame, not a delivery time frame of 4-10 days. This particular span is the window provided to our retailers after an order is placed to ensure proper order fulfillment. It's important to recognize that this time frame is an estimate and may vary. Our records show that our Customer Service Team monitored this order every step of the way for you and it was successfully delivered on Tuesday, August 15 at 5:32 P.M. Furthermore, in accordance with the User Binding Agreement that you agreed to during the checkout process, our vendors are allowed up to 30 days to ensure the order is shipped. This stipulation provides flexibility to our vendors while aiming to fulfill orders promptly. Your feedback is valuable to us, and we're dedicated to ensuring a clearer understanding of our processes. Please feel free to reach out if you have any more questions or concerns. Your satisfaction is important to us.

Posted 2 years ago

“Outrageous prices (30-250% over other places) topped off with ridiculous shipping charges ($38 for 2 750ml bottles). Unfortunately I got a gift card, I had to use. What a waste of the giver's money!”

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Posted 2 years ago

We thank you for sharing your feedback. We are genuinely sorry to learn that the pricing of the products on our marketplace didn't meet your expectations. It's important to note that our retailers consistently offer various product brand and shipping promotions. If you are seeking more budget-friendly options, our team can certainly assist you in locating those within your preferred range. Please don't hesitate to provide us with your desired criteria, and we'll strive to match you with suitable choices. Your satisfaction is our top pritority!

Posted 2 years ago

“Outrageous prices and shipping chargers.”

Helpful Report

Posted 2 years ago

We apologize that the pricing of our products didn't align with your expectations. It's worth noting that our retailers frequently present various promotions for product brands and shipping. If you're looking for more cost-effective options, our team can assist in finding items within your preferred price range. Please share your specific criteria, and we'll endeavor to suggest suitable alternatives. Your satisfaction remains our top priority.

Posted 2 years ago

“Well at least they're honest with the "Cartel" part of their name. $200 for Weller is absurd and you all are out of your god damn minds.”

Helpful Report

Posted 2 years ago

We apologize that the pricing of our products didn't align with your expectations. Please remember that our retailers are accommodating a world wide audience and pricing will differ from your local liquor store. It's worth noting that our retailers frequently present various promotions for product brands and shipping. If you're looking for more cost-effective options, our team can assist in finding items within your preferred price range. Please share your specific criteria, and we'll endeavor to suggest suitable alternatives. Your satisfaction remains our top priority.

Posted 2 years ago

“DO NOT BUY from these guys...........rip off”

Helpful Report

Posted 2 years ago

We apologize that the pricing of our products didn't align with your expectations. Please remember that our retailers are accommodating a world wide audience and pricing will differ from your local liquor store. It's worth noting that our retailers frequently present various promotions for product brands and shipping. If you're looking for more cost-effective options, our team can assist in finding items within your preferred price range. Please share your specific criteria, and we'll endeavor to suggest suitable alternatives. Your satisfaction remains our top priority.

Posted 2 years ago

“I ordered a bottle of tequila and when I realized it wasn't the one I wanted I tried to cancel the order. Even though I tried to cancel the order just moments after I ordered it they would not allow me to do so. They offered me a solution of paying 35% restocking fee (the product had not been shipped). Terrible place to shop, buyer be ware.”

Helpful Report

Posted 2 years ago

Hello Scott, We want to express our gratitude for sharing your feedback. According to our records, you communicated that an error occurred during your purchase on the CaskCartel.com Marketplace. In response, our manager promptly stepped in to provide assistance and offer potential solutions for resolution. Unfortunately, it seems you opted not to accept any resolution method offered or adhere to the Terms of Service that you had previously agreed upon multiple times upon making your purchase. It's important to note that the charge associated with this transaction is currently pending resolution with your financial institution due to a dispute initiated on your end. We must emphasize that this might not be the most effective approach to addressing these circumstances. However, we will work to resolve this as quickly as possible. We genuinely value your perspective and are committed to addressing concerns in the best possible manner. Should you reconsider and decide to close the dispute, we are here to support you by providing potential resolutions. We appreciate the time you've taken to share your thoughts, as your feedback is invaluable to us.

Posted 2 years ago

“My order hasn’t shipped !”

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Posted 2 years ago

Hello Jon, Thank you for sharing your feedback with us. As per our records, your order was successfully delivered on Friday, August 04 at 6:05 P.M. If, for any reason, you did not receive this shipment, please do not hesitate to contact our Customer Service Team. They are readily available to guide you through the process of obtaining a replacement. We value your satisfaction and are here to ensure a seamless experience for you. Please feel free to reach out if you require any further assistance or have additional inquiries.

Posted 2 years ago

“Found a bottle of Blantons at my local liquor store $80. Cast cartel wanted $391. What a rip off.”

Helpful Report

Posted 2 years ago

We apologize that the pricing of our products didn't align with your expectations. Please note that our retailers are accommodating a world wide audience and pricing will differ from your local liquor store. Also, it's worth noting that our retailers frequently present various promotions for product brands and shipping. If you're looking for more cost-effective options, our team can assist in finding items within your preferred price range. Please share your specific criteria, and we'll endeavor to suggest suitable alternatives. Your satisfaction remains our top priority.

Posted 2 years ago

“I ordered a case and they sent a single bottle. They refuse to refund the order. What a nightmare. The better business bureau site shows multiple reports of the same.”

Helpful Report

Posted 2 years ago

We value your feedback, and we want to express our sincere appreciation for bringing this matter to our attention. Following a comprehensive investigation of your order, our records affirm that your purchase involved a single bottle, as opposed to a complete case. It's worth noting that our records further indicate that the associated charge was subject to dispute with your financial institution, ultimately resulting in their alignment with CaskCartel.com due to the accuracy of the information we provided. We regret that your experience with our services fell short of your expectations. Should you decide to consider us again in the future, we would be more than delighted to present you with suitable options that align more closely with your needs and preferences. Your satisfaction remains our utmost priority.

Posted 2 years ago

“The order was not filled, instead of refunding the money they demanded I buy something else with store credit. I tell everyone not to use cask cartel.”

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Posted 2 years ago

Hello Stephen, We appreciate you sharing your feedback, and we deeply regret to learn about your negative experience with our Customer Service Team. After thorough review, our records indicate that your sole purchase was conducted on November 7, 2022. Upon examining the communication thread, it appears that you were provided with the alternative of receiving in-store credit. This option would have allowed you to access additional funds as a gesture of goodwill. It's important to note that you also had the option to decline in store credit and request a refund for this purchase, had you preferred that method of resolution. We sincerely apologize for any inconvenience you may have encountered, and we're dedicated to addressing any concerns you might have. Your feedback is crucial to us, and we're committed to improving your experience moving forward.

Posted 2 years ago

“Very simple. This was a 21st birthday present for my daughter. Your package never showed up. I appreciate if someone get back to me.”

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Posted 2 years ago

Hello Robert, We want to extend our sincere appreciation for sharing your feedback regarding your purchase for your daughter's 21st birthday. We are genuinely sorry to learn that this special order was not received as expected. According to our records, your order was successfully delivered on Monday, 7/24/23. However, we understand that discrepancies can occur. If, for any reason, you did not receive this shipment, we urge you to get in touch with our dedicated Customer Service Team. They are fully equipped to assist you in the process of obtaining a replacement, should that be necessary. A link has been provided below of the FedEx tracking showing delivered to the requested address: https://www.fedex.com/fedextrack/?trknbr=781316151026&trkqual=12026~781316151026~FDEG Your satisfaction is of utmost importance to us, and we are here to ensure a seamless and pleasant experience for you. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out. Your feedback is instrumental in helping us improve our services and ensure customer contentment.

Posted 2 years ago

“still waiting to get the bottle of creek water I ordered. I paid $144.00 for everything and am still waiting”

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Posted 2 years ago

Hello Debra, We want to extend our sincere appreciation for sharing your feedback. According to our records, your order was successfully delivered on Wednesday, July 26 at 3:50 P.M.. However, we understand that discrepancies can occur. If, for any reason, you did not receive this shipment, we urge you to get in touch with our dedicated Customer Service Team. They are fully equipped to assist you in the process of obtaining a replacement, should that be necessary.

Posted 2 years ago

“I never received my order!”

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Posted 2 years ago

“Well they are asking for a review before I even get the product I ordered. I ordered it three days ago but according to the tracking . They have only made a label .. 3 days now. Not shipped”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Cask Cartel Reviews