Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the product I ordered and never received any communication from the company about why it never even shipped.”

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Posted 1 year ago

“I never received my product or money back. No customer service”

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Posted 1 year ago

“Ordered one thing, got something else. Was never provided tracking. If I ever get what I ordered, I’ll update the review.”

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Posted 1 year ago

“Where do I begin when you get an email saying you placed a $211 dollar order when you never did? Then you proceed to try and contact someone via phone and email and explain everything and the email you get back from the manager in customer support simply gives you the order details obviously never reading what you wrote. Then you immediately respond and never hear back other than saying your order, you didn't place, has shipped! They either have poor e-commerce systems or they are crooks and if they pride themselves on customer service that says a lot. Would give 0 stars if I could as I've never had anything like this happen to me and I've been ordering online for 20 years!”

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Posted 1 year ago

“Havnt received my order. Dint know if I ever will get my paid for order with a ridiculously high shipping fee! Not worth the trouble ordering in my opinion!”

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Posted 1 year ago

“Placed an order on 7-3.. still hasn’t left fed ex.. now I will not be home for shipment. All emails are returned! 0 customer service!”

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Posted 1 year ago

“I will not be using this company again. Submitted an order. 4 business days later I was told the distributor couldn’t get what I ordered but could ifI paid another $45. Or they’d try to find someone else who could honor the original price. I responded I didn’t want to pay more and requested the order be cancelled. I was told if it couldn’t be resolved in 48 hours I would get a full refund. I was assured this is what would happen and have two emails stating so. 72+ hours later there was no update so I requested a refund. I then stared getting bounce backs on my emails saying my messages couldn’t be delivered. So I had to find a different contact email and then I was told they’d have to put in a request for it and hope to get approval. Then I was told the refund wouldn’t happen and that the company could honor my original request and price. At this point I had been told twice I’d get a full refund and requested it at least 3 times. Finally 14 days after placing the order (10 business days) I received an email that the order has shipped. The person I worked with was very nice, but the whole process was very frustrating and misleading. I will not use this company again and do not recommend others use them either.”

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Posted 1 year ago

“To slow,takes to long to get order, I'm thankful for what you do but I use to order from another vendor ,could order it in Sunday and get it by Thursday of the next week,plus their s&h was cheaper, but they quit delivering ,but you need to speed things up, I'll keep ordering but hurry thanks”

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Posted 1 year ago

“Way to slow”

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Posted 1 year ago

“have not recieved any product”

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Posted 1 year ago

“The shipment was delayed and it took me reaching out to them to get an update. It's bad enough they charged 149 for a bottle that runs $70 but then it takes forever. I don't plan on ordering from them again unless absolutely necessary.”

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Posted 1 year ago

I completely understand your frustration with the situation. We want to clarify that our vendors have a window of up to 30 days to fulfill orders. Based on our records, it appears that you initially contacted us, and we provided information about the 4-10 business day processing time. When you contacted us again, our Customer Service Agent assured you that she would correspond with the retailer to obtain an update on your order's status. Following this interaction, you received a tracking notification within 24 hours. We apologize that the pricing of our products didn't align with your expectations. It's worth noting that our retailers frequently present various promotions for product brands and shipping. If you're looking for more cost-effective options, our team can assist in finding items within your preferred price range. Please share your specific criteria, and we'll endeavor to suggest suitable alternatives. Your satisfaction remains our top priority.

Posted 1 year ago

“did not receive no one as got back to me”

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Posted 1 year ago

“It took me a month to get my bottle of tequila. In fact, I still don't have it!”

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Posted 1 year ago

“How can I write a review when I have not received the product yet?”

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Posted 1 year ago

“Well I was supposed to receive it the 21st & here it is the 23rd so yeah not impressed. It’s July & still haven’t received”

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Posted 1 year ago

Hello Nicole, Thank you for this provided feedback. Our records show that your shipment was damaged in transit via UPS. Therefore, a Route claim was filed on your behalf and resolved with a replacement order on July 10, 2023. According to the FedEx tracking link asscociated with your replacement order, this package was delivered on July 19, 2023. I have posted the link below pending your reviewal: https://www.fedex.com/fedextrack/?trknbr=781259033756&trkqual=12026~781259033756~FDEG We understand that carriers can be brutal on shipments and try to do our best to work with Route to have circumstances like this resolved as quickly as possible. We hope this helps! Please do not hesitate to reach out to our customer service team if you have any questions.

Posted 1 year ago

“No refund, weak information on the website”

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Posted 1 year ago

“Unbelievable you want a ranking when you have not delivered the products after 2 weeks.”

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Posted 2 years ago

“Placed an order, received no communication and no delivery.”

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Posted 2 years ago

“I was shocked by the hidden $50 shipping cost for ONE bottle which appeared in my total AFTER I entered my credit card number and paid. I am unhappy it was not disclosed in advance of payment, and it is not competitive with any other fine liquor online retailers.”

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Posted 2 years ago

“Worst experience thus far with an online retailer. Full bait and switch. Purchased a 2002 George T. Stagg and was shipped a 2017. The vendor tried to claim it was a Vintage 2002. Furthermore, the product was shipped from Europe illegally as a decanter set. All around shadiness. I know they won't publish this review but if you see it.....stay away.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews