Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought they had unique whiskey so figured their prices would be competitive. Saw the same bottle I ordered at the grocery store for $100 less. Will never order from them again. Also the delivery driver left at the door and signed that it was received himself.”

Helpful Report

Posted 1 year ago

We appreciate your feedback, and we're genuinely sorry to hear about your recent experience. Our aim is to provide unique and competitively priced products, and it's disappointing to learn that you found the same bottle at a significantly lower price in a grocery store. We continuously work with vendors to ensure our pricing remains competitive, and we'll certainly take your feedback into account for future improvements. Regarding the delivery issue, we are equally concerned about the reported incident. The behavior you described is not in line with our standards, and we take such matters seriously. We will thoroughly investigate this situation and take the necessary steps to prevent it from happening again in the future. We understand your frustration and appreciate your business. We're committed to learning from this and making future experiences better. If you have any further concerns or questions, please don't hesitate to reach out to our Customer Service Team, and we'll do our best to assist you.

Posted 1 year ago

“This place is terrible. They got my order wrong and when I called, they refused to change it. They charge me too much money. They wouldn’t reverse the charges and they keep sending me bogus advertisements every month for things that they can’t sell. Your money as well suited someplace else. Don’t risk a cell with these guys.”

Helpful Report

Posted 1 year ago

We truly appreciate your feedback and are sorry to learn of any disappointment you've experienced. Ensuring our customers have a positive experience is of utmost importance to us. According to our records, it appears that you contacted us regarding an order cancellation, which, as per our CaskCartel.com Cancellation/Return policy, was declined. We understand that our policies may not have met your expectations, but it's essential to note that our customer service team follows these guidelines as part of our company policy. Furthermore, our records indicate that you did not receive the wrong product, but instead, you were dissatisfied with the associated shipping costs for your order. We are dedicated to addressing your concerns and providing assistance whenever possible. If you have further questions or need clarification on our policies, please do not hesitate to reach out to our customer support team.

Posted 1 year ago

“I ordered sheep dip Bourbon whiskey & was sent scotch whiskey, which I didn’t order. It was an expensive purchase”

Helpful Report

Posted 1 year ago

Hello Morris. Thank you for the provided feedback and we are so sorry to hear that you did not receive the anticipated product. Please reach out to our Customer Service Team at hello@caskcartel.com or 888-548-0333 to get this matter resolved.

Posted 1 year ago

“I never received my bottle. I sent an email and never heard back from you all. Please refund my purchase or let me know the whereabouts of my bottle. Thank you - Tom”

Helpful Report

Posted 1 year ago

“I made an order almost 3 weeks ago. Nothing has arrived. I notified Cask 2 weeks ago and again today. No tracking provided. No information from Cask as to where my order is! Where do we go from here. I would like a resolution to this. Please and thank you.”

Helpful Report

Posted 1 year ago

“Company allows its platform to be used by vendors engaged in price gauging. The vendor charged me 20x the price available online through other platforms. It offered to refund me half the money. That's why I gave it two stars. It does not allow refunds.”

Helpful Report

Posted 1 year ago

“100%not good.In a dispute with Cask Cartel.False advertising of one bottle of wine for $16.95 end up being $186.50 for one bottle which was previously bought for $8.95 one bottle.Was told no refunds no cancellation.Be careful of this company.”

Helpful Report

Posted 1 year ago

“Fraudsters! They force you to take product that hasn't been shipped even if it's in error. Buyer be ware!!”

Helpful Report

Posted 1 year ago

“I'm not downloading an app to see where my package is, how else can i please know when i need to be home to sign for it?”

Helpful Report

Posted 1 year ago

“1. No order derails provided immediately after the order was placed. 2. No way to find when your order will be shipped and delivered during the process of order 3. My order was delivered later than I wanted as I was trying to deliver the bottle to a person traveling abroad to carry for a friend, hence wasting $91.92 4. Very unreliable process and will never come back here neither recommend”

Helpful Report

Posted 1 year ago

“I ORDERED $369 WORTH OF RUM ON 09/17/2023 AND IT IS NOW 10/05/2023 AND I HAVEN'T RECEIVED MY ORDER. NO COMMUNICATION FROM CASKCARTEL. I AM NOT HAPPY WITH THEIR SERVICE!!”

Helpful Report

Posted 1 year ago

Hello Terry. Thank you so much for this provided feedback and we do apologize for any inconveninece. Our system shows that your order is out for delivery today, 10/9/2023. Please do not hesitate to reach out to our Customer Service Team if there is any issues upon receiving this delivery. We appreciate your patience and understanding.

Posted 1 year ago

“This site is wildly janky - doesn't let you enter a gift message, customer service cant/wont do anything to help you with your order, and they send out your order randomly without notice and threaten a restocking fee when they're disorganized and uncommunicative. Dont order from here.”

Helpful Report

Posted 1 year ago

We appreciate your valuable feedback, and we sincerely apologize for any inconvenience you may have encountered. To include a Gift Text Message with your order, it's essential to input it during the checkout process while adding items to your cart. If you've already included a message but encounter difficulties in typing it out, our Customer Service Team can assist by making necessary adjustments to the message. However, please note that if the gift text wasn't added to your cart during the checkout process, they won't be able to edit it for you. We have thoroughly reviewed your communication with our Customer Service Team, and it appears that they are actively monitoring this order to ensure a successful delivery to your recipient on the requested date of delivery. It is important to note, that once the carrier has a parcel in transit, it is very difficult to alter delivery routes, dates, etc. Our team is committed to assisting you to the best of their ability and will maintain full transparency throughout the process.

Posted 1 year ago

“I will never buy from them. I purchased an item and cancelled the order few minutes later. They didn’t accept it. Companies that “really” care about their customers DO NOT ACT LIKE THAT.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with your recent order. We apologize for any inconvenience you may have encountered. We genuinely value your feedback, as it helps us improve our processes and better serve our customers in the future. We understand your frustration regarding the cancellation request and we regret any disappointment caused by this situation. It is important to note that the CaskCartel.com Marketplace does have an automatic processing system and orders are unable to be cancelled once processed in the system. We hope this helps clarify how our Marketplace works and please do not hesitate to reach out to our Customer Service Team if you require any further assistance.

Posted 1 year ago

“Payments addresses revert back use what i type in so i dont have to go back and chang it”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with your recent order. We apologize for any inconvenience you may have encountered. Please reach out to our Customer Service Team at hello@caskcartel.com if you require any assistance in placing an order with the CaskCartel.com Marketplace.

Posted 1 year ago

“Still waiting!!!!!!”

Helpful Report

Posted 1 year ago

Hello Bernard. Thank you for sharing your experience with your recent order. We apologize for any inconvenience you may have encountered. Our system shows that you order has been delivered as of Thursday, 10/5/2023. We hope this information helps and please do not hesitate to reach out to our Customer Service Team at hello@caskcartel.com if you require any further assistance.

Posted 1 year ago

“Horrible and disappointed! Not sure I would recommend ordering from this company. Ordered in mid-August one month later still have not received product. Meanwhile, I’ve paid in full for the item. Customer Service has replied and ensured I will be receiving my item soon. Disappointing…”

Helpful Report

Posted 1 year ago

Hello and thank you for the provided feedback regarding the delivery time frame of your order. We are so sorry to hear that you were not satisfied with this process and will do our best to improve these methods in the future.

Posted 1 year ago

“You sent me 1 bottle instead of a case.Please fix this ASAP. You charged my credit card 134.92. I am very upset”

Helpful Report

Posted 1 year ago

Hello Todd. We truly appreciate your feedback, as it helps us improve our services. The purchase you made for the Dekuyper Peppermint Schnapps 100 Proof Liqueur is indeed for a single bottle, not for a case. We're sorry to hear that you're dissatisfied with our retailers pricing of their products and we do see that you are currently being assisted by the CaskCartel.com Customer Service Manager for a resolution. Once again, our sincerest apologies for any inconvenience that may have been caused.

Posted 1 year ago

“I bought some whiskey from you and thought I was buying a case because it was so expensive. I buy it for $30 and you charged $250 for 1 bottle. But I will warn as many people as I can. Watch out it's a rip off, and you you can't do a return.”

Helpful Report

Posted 1 year ago

Hello Bill and thank you for this provided feedback. We are so sorry to hear that you did not receive what was anticipated and would love to assist you in a resolution. Unfortunately, with the information provided, we are unable to locate any orders placed with the CaskCartel.com Marketplace. Please reach out to our Customer Service Team at 888-548-0333 or hello@caskcartel.com to ensure that this matter is rectified as quickly as possible.

Posted 1 year ago

“I have not received my bottle to the tune of 130.00 ! I have not been contacted yet by phone or email other than you said it was on the way over a week ago. Very disappointed! Also you should be more upfront with ordering. It wasn't until after I completed my order that you said you will make 3 attempts to deliver and then the bottle goes back to you and I loose all my money!!! I would have never placed the order under those terms!!!!!!”

Helpful Report

Posted 1 year ago

“So far I am not impressed. No results to my order.”

Helpful Report

Posted 1 year ago

Hello Clairisse, and thank you for this provided feedback. According to our system and the FedEx tracking information that was emailed to you, this shipment shows as delivered on Monday, September 11, 2023. Please reach out to our Customer Service Team at hello@caskcartel.com or 888-548-0333 if this shipment was not received. They will be happy to assist you with a replacement!

Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews