Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have waited over a month and I can see it looks like the wrong one”

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Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in filling your order. Our system shows that your order is currently in transit and out for delivery today. If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“I have not received my order and am not happy.”

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Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in filling your order. Our system shows that your order is currently labeled and ready for shipment. Your insights are invaluable to us, and we're committed to providing a better experience in the future. If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“Disappointed When I purchased the advent calendar on 11/28, it read 3 to 5 business days. It is now 12/7 with no delivery date! Poor communication with customer service. Be very concerned if you place an order.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in fulfilling your order. We see that as of Tuesday, December 12 at 11:07 A.M. you received your most recent purchase with us. If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“I placed my order and they sent me a email that they couldn't process or deliver my order. I requested a refund based on the 30 day rule but they stated they wouldn't refund my money. This company is scam selling what they could not deliver.”

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Posted 1 year ago

Thank you for sharing your experience, and we appreciate your feedback. According to our records, there was no notification sent to you stating your most recent purchase could not be fulfilled. We understand your concern regarding the cancellation request. We'd like to clarify that our policy, as agreed upon during the purchase, states that all sales are final. We apologize if this caused any inconvenience. We encourage our customers to review our policies before making a purchase to ensure a smooth transaction. However, we understand your situation, and we're here to assist you within the boundaries of our policies. If there's anything else we can do to address your concerns or provide further assistance, please feel free to reach out. We value your business and want to ensure your satisfaction to the best of our abilities.

Posted 1 year ago

“Never again”

Helpful Report

Posted 1 year ago

Thank you for the feedback, Justin. We apologize for any inconvenience you have experienced. We encourage our customers to review our policies before making a purchase to ensure a smooth transaction. If there's anything else we can do to address your concerns or provide further assistance, please feel free to reach out to our customer support team. We value your business and want to ensure your satisfaction to the best of our abilities.

Posted 1 year ago

“Long delay. Tried to cancel my order.”

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Posted 1 year ago

“I contacted them in 8hrs. From a Sunday evening.. And was denied any cancel or refund.. Buyer beware!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, and we appreciate your feedback. We understand your concern regarding the cancellation request. We'd like to clarify that our policy, as agreed upon during the purchase, states that all sales are final. We apologize if this caused any inconvenience. We encourage our customers to review our policies before making a purchase to ensure a smooth transaction. However, we understand your situation, and we're here to assist you within the boundaries of our policies. If there's anything else we can do to address your concerns or provide further assistance, please feel free to reach out. We value your business and want to ensure your satisfaction to the best of our abilities.

Posted 1 year ago

“Have not received my order in a timely manner”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in fulfilling your order. We see that your order is currently in transit and out for delivery today. Your insights are invaluable to us, and we're committed to providing a better experience in the future. If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“I’m waiting for the order. Have not got confirmation of shipping yet”

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Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in fulfilling your order. Our record indicate that your order was delivered on Thursday, December 07 at 1:18 P.M. at Front Desk.If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“I placed an order 20+ days ago and still have not received any information about tracking the order . I’ve sent emails inquiring about my order and have not received any information regarding it. The money was withdrawn from my bank account and I have not received my order. If the order was not able to be processed, I should have been notified by now.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in fulfilling your order. Our records indicate that your order was delivered on Thursday, November 30 at 4:31 P.M. If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“On the original website the bottle i tried to purchase was around $20. It had a note that if I bought a case of 6 it would cost ~$111.00. I got one bottle that cost me $144. This is for a bottle that is less than $30 MSRP. In fact I had just bought one from another online retailer for $27. They only had one or I would have bought more. I feel I was swindled! I will never buy from you again.”

Helpful Report

Posted 1 year ago

“Terrible. They charged me $200 for one bottle of $13 Albariño when I thought that was for a case. They insisted that prices vary. Was a screw cap wine and they ripped me off. $50 shipping and $149 for the bottle!”

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Posted 1 year ago

“Rubbish experience all around. Items "in stock and ready to ship" have not shipped after 2 weeks. Prices are all over the place. Cancellation policy isn't clear until after you've made the purchase.”

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Posted 1 year ago

“Shipped from France to the USA by an individual not a distributor! I received a well used box by UPS and no adult signature was required which puzzled me as it is alcohol. Shipping label is clearly marked "Homemade Decanter" and when I opened the box I could clearly see why. Cheap wine bottle (not the correct bottle) with fake labels and filled with some dark brownish liquid that I would not recommend anyone to taste it as it could be sewer water. Very expensive counterfeit/fake Volbeat Rum lll. I was skeptical on ordering but I rolled the dice anyways and got burned!”

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Posted 1 year ago

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Posted 1 year ago

“great service!”

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Posted 1 year ago

“What I received was the product NOT as advertised. I suggest that you look at the fine print for the product you are purchasing before you place the order. They have the right to change the packaging and flavors for gift packs. If you do not, CaskCartel will ship you the cheapest product in their inventory. BTW, Their inventory is provided by "Sub-Contractors" Hence being a "Cartel". I will never deal with this company again, or, recommend them to anyone. I will continue to deal with Woodencork.com and Caskers.com as they are reputable, and stand behind their commitment to the purchasing public.”

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Posted 1 year ago

“I never received the package”

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Posted 1 year ago

“Nothing they said in the terms of purchase they followed through on except charging my card which I will be disputing today with my credit card company. Read the reviews because there is a trend there.”

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Posted 1 year ago

“shipping is outrageous”

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Posted 1 year ago

We appreciate your feedback, and we're genuinely sorry to hear about your recent experience. We continuously work with our vendors to ensure our pricing remains competitive, and we'll certainly take your feedback into account for future improvements.

Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews