Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

“Unprofessional experience. Placed order Dec. 6 for Xmas delivery. Fed Ex label created Dec 8. It is January 1 and I have not received my order. It is now shipping via UPS. Contacted Cask Cartel and their response was sorry we have a lot of orders. Cask Cartel uses third party vendors and has little to no control on a shipments. I would not recommend ordering from Cask cartel. Too much time wasted and too much $.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the unprofessional experience you've had, and we understand the frustration caused by the delayed delivery of your order. Your feedback is important to us, and we appreciate you bringing this to our attention. We regret the inconvenience caused and the extended wait for your shipment. We acknowledge that this falls short of the level of service we strive to provide. While we have faced challenges due to a high volume of orders, we understand the importance of timely deliveries, especially during the holiday season. We want to assure you that we are actively addressing the issue and have taken steps to improve our processes to prevent similar delays in the future. If there's anything specific you would like us to do to rectify this situation or if you have additional concerns, please feel free to reply to this message or contact our customer service team directly. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to make things right.

Posted 1 year ago

“I ordered two bottles of wine, the website said free shipping, however when I checked out, I was charged $46.00. I called and I was given a 50% discount. The wine was purchased on 12/15/2023. I called to track the shipment on 12/27 and was told the wine was still not shipped. I asked that the order be canceled, and was told no. This is so ridiculous that I have to wait so long! It missed Christmas, a now it will miss New Year's Eve. I will never purchase from you again and will suggest that none of my friends use this site. An extremely disappointed customer.....Robert Laimo”

Helpful Report

Posted 1 year ago

We sincerely apologize for the frustration and disappointment you've experienced with your recent order. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we fell short of your expectations. We appreciate you bringing the shipping charge discrepancy to our attention, and we apologize for any confusion caused. We are actively investigating this issue to prevent similar occurrences in the future. Regarding the delay in shipping and the missed occasions, we understand your frustration, and we sincerely apologize for the inconvenience caused. We are actively working to address the delays in our processes to ensure a smoother experience for our customers.

Posted 1 year ago

“Placed an order 2 months ago (11/28, writing this 12/28). No update on shipping. Requested an update 3 weeks ago, staff was very responsive and explained they’re working with the company that took the order, but still no status on shipment. First order with CC was a bit delayed but went well. After this experience, would not recommend, nor would I trust them again with a $200 order for a bottle of scotch….”

Helpful Report

Posted 1 year ago

We sincerely apologize for the extended delay in processing and updating you on the status of your order. We understand the frustration and inconvenience this has caused, and we genuinely appreciate your patience. Your feedback is crucial in helping us improve our processes, and we want to assure you that we are actively working to address the issues that led to this delay. We understand the importance of clear communication and timely updates, and we regret that we did not meet your expectations in this instance.

Posted 1 year ago

“Do not order from this company. I placed my order on Dec. 16. I was told my order was in stock. Today is Dec 27 and I still do not have my order. Who knows when I will receive it. They took my money quick enough. I asked them if I could do an overnight or second day delivery and I was told they can not send alcohol that way. When it came close to Christmas I looked at a different business and they second day delivered my order to me and I was able to have that order on time.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 1 year ago

“Still have not received my shipment ordered over a month ago”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 1 year ago

“tried ordering 5 times to take full advantage of the gift card. I was sent in circles until I had to relinquish $12 to send my order through. Very annoying”

Helpful Report

Posted 1 year ago

We sincerely apologize for the frustration you experienced while trying to place your order, and we understand the inconvenience caused by the issues you encountered. Your feedback is valuable, and we want to assure you that we are actively addressing the matter to prevent similar occurrences in the future.

Posted 1 year ago

“I would not call you number 1 at all! Placed an order on December 14th. Did not ship until the 21st and won't arrive until AFTER CHRISTMAS!!!!! Over priced shipping! Emailed support and asked for someone to contact me and have heard absolutely nothing!!!!!”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 1 year ago

“The post-purchase experience was not what one would expect after purchasing a > $700 product. The merchant elicited our business by repeatedly advertising a “receive before Christmas” guarantee, but did not make good on the promise. This ‘bait-and-switch’ behavior does nothing for the company’s interest in fashioning itself a prestige distributor of high marque spirits, and leaves a foul taste in the mouths of customers accustomed to engaging with luxury brands who show greater respect for big-spenders.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the disappointment and inconvenience you experienced with the post-purchase process, especially regarding the "receive before Christmas" guarantee. We understand the significance of timely deliveries, especially for high-value purchases, and we regret that we fell short of your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this situation. We acknowledge the importance of clear communication and meeting our promises, and we are committed to enhancing our processes to ensure a more seamless experience for our valued customers.

Posted 1 year ago

“beau.weiss@highlandhl.com”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of providing a seamless experience for our valued customers, and we regret that we fell short of your expectations in this instance.

Posted 1 year ago

“Company is a fraud. Charged me for a case of wine, mailed me ONE BOTTLE and refused refund. Stay Away!”

Helpful Report

Posted 1 year ago

We genuinely apologize for the frustration caused by this order. We recognize the importance of accurate and complete orders, and we regret that we did not meet your expectations in this instance. For clarification, it appears that only one bottle was purchased in this order. Your feedback is instrumental in helping us identify the issues that led to this situation, and we want to assure you that we are actively working to enhance our processes to prevent similar occurrences in the future. We appreciate your understanding and patience as we strive to improve our services. If there's anything specific we can do to address your concerns or if you have additional questions, please feel free to reply to this message or contact our customer service team directly.

Posted 1 year ago

“No comment”

Helpful Report

Posted 1 year ago

“Ordered an advent calendar in November and it didn't arrive for a whole month, almost missing christmas. What a waste of money.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in delivering your advent calendar, and we understand the frustration this has caused, especially during the holiday season. We regret falling short of your expectations and the inconvenience it caused. Your feedback is crucial, and we want to assure you that we are actively reviewing our processes to prevent similar delays in the future.

Posted 1 year ago

“Not impressed. Don't say "signature required" if you have no control over your carrier. Just say. "Signature requested". You cannot say "required" if it is up to an individual carrier whether they feel like doing it.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the "signature required" status. We understand your frustration and acknowledge your point about carrier discretion. Your input is valuable to us, and we will review our communication to ensure clarity in the future. We apologize for any misunderstanding and appreciate you bringing it to our attention. Our goal is to provide a seamless experience for our customers, and we regret that we fell short in this instance.

Posted 1 year ago

“Still waiting for my order”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 1 year ago

“RUDE AND HORRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 1 year ago

We are deeply sorry to hear about your negative experience, and we sincerely apologize for any rudeness or inconvenience you may have encountered with our customer service. Providing excellent service is our top priority, and it's disheartening to learn that we fell short in your case.

Posted 1 year ago

“Order was placed two weeks ago and I have yet to receive my order or get any tracking information that works. I reached out a week after my order was placed and was told the bourbon advent calendar I purchased was “awaiting US customs” and yet the website says all orders are fulfilled by local retailer.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 1 year ago

“don't buy gift cards, cant specify a recipient or as an egift card... and I never received any acknowledgement... I hope they arent planning on mailing them... i will never get them website needs to be refined”

Helpful Report

Posted 1 year ago

“My friend referred me to your company. She thought she was to get extra bottles Samples but never received, so I never bother to request.”

Helpful Report

Posted 1 year ago

“I have been charged but did NOT receive my merchandise.”

Helpful Report

Posted 1 year ago

“The order has not been received. I’d like someone to follow up and give me a status of the shipment and when it will be delivered.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We'd like to inform you that UPS tracking details have been associated with your order as of December 12, 2023. If you haven't received this information, please contact our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Cask Cartel Reviews