Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous pricing for Joia seltzer. I thought it was going to be for 4 of their packages but it was only one 4 pack. Ridiculous ..75 dollars for a 4pack which is on a store for 15 dollars.. it was not clear at all…. Will never buy from them again.”

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Posted 1 year ago

“Looked like I was buying a case of wine (and prices as such for this particular vintage) only to have it represented differently once I confirmed the order. Tried to cancel with repeated no responses and phones saying it wasn’t working during mid workday hours. Do not fall for this site.”

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Posted 1 year ago

“I have not received my order.”

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Posted 1 year ago

“Love to give a review. I think I should get my purchase first though.”

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Posted 1 year ago

“Unresponsive about order”

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Posted 1 year ago

“I placed my order March 12 for a product you claimed you had. You informed me shipment could take 1-3 weeks. On March 29 ( almost three weeks later ) you informed me the product was no longer available and reminded me of your "no cancellation policy". Offered a substitute but didn't do anything about it till April 4. Now claiming 2 to 3 weeks delivery. You want a review? Ask me again if I actually receive what you said you would do.”

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Posted 1 year ago

“I ordered a gift for friends birthday 3 weeks early. It never arrived and I received no communication until after I called twice- which was a waste of time- and emailed. It took multiple emails to resolve the problem and a substitute will be delivered 2 weeks after I contacted them. No rush shipment or other accommodation was made for the error and delays. I’ve ordered multiple times on this site but I won’t order again. Worst customer service I’ve ever experienced.”

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Posted 1 year ago

“I keep having issues with this website. I order a bottle that said was available on the site. After a couple weeks they told me they didn't have the bottle and I asked for a refund. Now I receive another email saying the product has shipped. So of course now I have to deal with the whole mess again. Not happy at all and will not order from them again.”

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Posted 1 year ago

“It took 10 days to get my item shipped. Thats far too long.”

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Posted 1 year ago

“Haven’t even received the product, yet asked to review my experience. Has taken a ridiculous length of time for the product to be shipped from when I ordered it. Won’t be using CaskCartel.com again.”

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Posted 1 year ago

“I ordered and received the incorrect product.”

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Posted 1 year ago

Dear Ryan, We sincerely apologize for the error in your order and any inconvenience it may have caused. Ensuring that our customers receive the correct products is of utmost importance to us, and we regret that we fell short of that standard in your case. To resolve this issue promptly, we see that our Customer Support Team is currently communication with the responsible retailer to rectify this for you as quickly as possible. Youl should receive a follow up from our team within 24-48 hours from today.

Posted 1 year ago

“Pretty good products, but for the expense you’d assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a gift, they wont even ship them together so the gift can’t be received at all once. This has happened multiple times, and you’d think I’d learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead. Update 3/20/24: Caskcartel tried making it up to me in saying “both of your items will be redirected to our Concierge Access Point, where they will be consolidated and shipped together as originally intended, complete with the gift note you provided.” and offered me some funds towards my next purchase. So, if/when the products are delivered together in the way originally intended when purchased, I will happily remove this entire review. Till then though, it stays up. But it does seem that the company is attempting to make up for the issues. Updates to come either way”

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Posted 1 year ago

“Never received my order!!!”

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Posted 1 year ago

“Ordered 2 bottles Mr stack coconut never got them”

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Posted 1 year ago

“Never ordering from your incompetent site again. Ordered Glenfiddich Vat 01 for an event that came with special gift. Wrong bottle was delivered without signature or bonus gift. Had to open the bottle I got for event, finally got the bottle I ordered, again without being signed for and no bonus gift. Said they'd sell me the wrong bottle at a discounted price, email invoice said one price but when I went to check out the price was $50 more than the email invoice. Never ordering for you again. If I could give negative stars I would.”

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Posted 1 year ago

“Charge approximately $300 for one bottle of wine that sells for $42 - it was an obvious error, and yet ccustomer service repeatedly argued that I was sent confirmation emails so it was my problem.”

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Posted 1 year ago

Dear Scott, We sincerely apologize that you encountered any dissatisfaction with the price of your most recent purchase. Providing transparent and fair pricing is essential to us, and we regret that we fell short of that standard in your case. To resolve this matter, our system shows that a partial refund of $50 was returned to your original payment method. We understand your disappointment, and we acknowledge that our customer service response did not meet your expectations. Please know that this does not align with the level of service we strive to provide and we will do everything we can to improve this for our future clients.

Posted 1 year ago

“Shipment was 3 weeks late causing me to miss my friend’s birthday😡😡😡 Had I known the delay, I would have ordered elsewhere”

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Posted 1 year ago

Dear Steve, We are deeply sorry to hear about the inconvenience caused by the delay in your shipment, especially on such an important occasion as your friend's birthday. Please accept our sincerest apologies for any disappointment or frustration this may have caused. We understand the importance of timely delivery, and we deeply regret that we did not meet your expectations in this instance. We take full responsibility for the delay and are actively reviewing our processes to prevent such occurrences in the future.

Posted 1 year ago

“Ordered Glenfiddich Perpetual Vat 01, was told an adult needs to sign for the bottle. Stayed home from work to sign for the Glenfiddich just to find a bottle of Benriach Smoky Quarter Cask left at my door instead with no signature...”

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Posted 1 year ago

Dear Sierra, We are truly sorry for the inconvenience and frustration you experienced with your recent order. It is unacceptable that you took the time to stay home from work to sign for your Glenfiddich Perpetual Vat 01, only to receive the wrong item, Benriach Smoky Quarter Cask, left at your door without a signature. Please accept our sincerest apologies for this error. We understand the importance of delivering orders accurately and securely, and we deeply regret that we did not meet your expectations in this instance. Rest assured, we are taking immediate steps to investigate with the responisble vendor and will address what went wrong with the delivery process to prevent such occurrences in the future.

Posted 1 year ago

“Have not received item yet and am unable to check on status”

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Posted 1 year ago

“I purchased a bottle to display in my sports bar. The bottle came with broken stickers already on it. I have asked for a replacement and not answer back”

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Posted 1 year ago

Dear Zachary, Thank you for reaching out to us, and we genuinely apologize for any inconvenience you've experienced. We understand your frustration regarding the broken stickers on the bottle. However, it's important to clarify that the order you're referring to seems to be from a different provider, not us. We want to ensure you receive the best possible service, and we're committed to resolving any issues you may have with your order from us. As per the UPS tracking information provided, your order is currently in transit and scheduled for delivery by February 23, 2024. If there are any further concerns or if you require assistance with your order, please don't hesitate to contact us directly at hello@caskcartel.com. We're here to help and want to ensure your experience with us is nothing short of excellent. Thank you for your understanding.

Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews