Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

“They should be VERY CLEAR on what they are selling be it case or single bottle. I ended up paying 84.00 for a 14.00 bottle of rum with shipping that’s 116.00 for one bottle of rum. To make matters worse, you can’t cancel your order… There is no customer service… Beware and buy elsewhere.. I will refuse order when it arrives . They don’t respond to emails in a timely manner. It almost as if it was a fraudulent company.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the frustration and inconvenience you experienced with your recent order. Your feedback is essential to us, and we're committed to addressing your concerns. We strive to be transparent about our products and pricing, and we regret any confusion regarding the quantity and pricing of the items you ordered. We'll review our product listings to ensure clarity for future customers. Regarding the shipping cost, we understand your disappointment. Shipping charges are determined by various factors, including the destination and shipping method selected. We'll assess our shipping policies to see if there are areas for improvement. We're deeply sorry for any difficulty you encountered with canceling your order and reaching our customer service team. We aim to provide timely and responsive support to all our customers, and we'll investigate why your inquiries weren't addressed promptly.

Posted 1 year ago

“Photo, price and description was of a 1972 bottle of scotch. What was sent was a plastic bottle you can buy at any liquor store. Very disappointed and feel cheated.”

Helpful Report

Posted 1 year ago

Dear Rick, We're deeply sorry for the disappointment you experienced with your recent order. It's genuinely disheartening to hear that the item you received did not meet your expectations. Upon investigation, your purchase was made for the Crawford's Special Reserve Blended Scotch Whisky | 1.75L. If you are reffering to the year of the bottle that is in the image, there is a disclaimer below stating, "*This image represents the intended product; however, bottle designs, artwork, packaging, and current batch release or proof may be updated from the producer without notice." If the intention was to purchase the 1970s version, the product title would specifically state, Crawford’s 3 Star Special Reserve (Bottled 1970s) Scotch Whisky. Which is a separate product link available on the CaskCartel.com Marketplace. We understand the importance of accurately representing our products, and we apologize for the confusion between the photo, price, and description of the Scotch you ordered and what was actually delivered. This falls short of the standard of quality and transparency we strive to uphold. We apologize for any inconvenience or frustration this may have caused and we appreciate your understanding.

Posted 1 year ago

“The one star is for customer service. Ordered it on Jan 4th. After 3/4 e-mails back and forth telling me they were going to be right on top of it I didn’t get it delivered till Jan 30th. Almost 4 weeks to ship it to NJ from Texas. It could have been faster if they used Pony Express. They also charged me $35 to ship it.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay and inconvenience you experienced with your order. We understand the frustration caused by the extended shipping time, and this is certainly not the level of service we strive to provide. We'll be reviewing our retailers internal processes to identify areas for enhancement to ensure a more efficient and timely service.

Posted 1 year ago

“I haven’t received anything yet, nor have I heard anything back from the day of my order. Not a confirmation, nothing. If this continues I will have to to stop the credit card payment with my bank.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience you've experienced. Your feedback is concerning, and we want to assure you that we take it seriously. We apologize for the lack of communication and the delay in your order confirmation. Our system shows that your order was delivered as of Tuesday, January 30 at 2:21 P.M. We do hope that this was satisfactory and please do not hesitate to reach out to our customer support team with any further concerns.

Posted 1 year ago

“I just recieved my order. High west Western Oak. I ordered the OMG Rye!!! I also did not get my free gift!! I would like my correct order!!”

Helpful Report

Posted 1 year ago

We sincerely apologize for the mix-up with your order, and we understand the disappointment it has caused. This falls short of the experience we strive to offer our customers, and we value you bringing it to our attention. Our Customer Support Team is currently dedicated to resolving this matter, and we thank you for your patience and understanding as we work diligently to rectify the situation.

Posted 1 year ago

“I ordered on 12/12 and my order didn't ship until 1/25; this was a christmas gift”

Helpful Report

Posted 1 year ago

Hello Caroline, We sincerely apologize for the mix-up with your order, and we understand your disappointment. This is not the experience we aim to provide our customers. We noticed that our Customer Support Team has been in communication with you regarding the delay in delivery, attributed to challenges in the producer's inventory replenishment at the time of your purchase. However, we're pleased to confirm that your order was successfully delivered on Wednesday, 1/31/24, at 12:22 PM. If you have any further concerns or require assistance, please feel free to reach out to our Customer Support Team.

Posted 1 year ago

“I got a request to do a review. So it's a one-star review because the item I ordered on December 8, 2023 still hasn't arrived.”

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Posted 1 year ago

“I am still waiting on the rest of my shipment after several weeks. Had to spend a lot of effort to resolve the issue. Would not order again”

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Posted 1 year ago

“Got suckered into buying "Lakers edition" Maker's Mark for 2 $100 thinking it was special, it's regular MM! Just 4xs the price! and it gave me access to buy Buffalo Trace for 2x's the regular price. Go elsewhere unless you like to ridiculously overpay for nothing special!”

Helpful Report

Posted 1 year ago

Dear Marc Catuogno, Thank you for sharing your experience with us, and we apologize for any disappointment you may have encountered. We strive to provide accurate information about our products, and it's disheartening to hear that you felt misinformed. We appreciate your feedback and will use it to improve our communication and transparency. If there's anything we can do to address your concerns or if you have additional details to share, please feel free to reach out to our customer support team.

Posted 1 year ago

“Ordered a bottle of gin for a Christmas present. I have been emailing Cask Cartel for 3 weeks due to the fact that it has still not been delivered (as of January 16th). Kept getting told "it is coming". Today I got an order cancellation with no explanation whatsoever. Merry Christmas to my friend who received nothing.”

Helpful Report

Posted 1 year ago

We sincerely apologize for any inconvenience you've experienced with your order. We understand the frustration surrounding the delay in delivery and the subsequent cancellation. Upon investigation, we found that the order cancellation was initiated due to a charge dispute with your financial institution. Unfortunately, when such disputes occur, it limits our ability to fulfill the order as we strive to comply with financial regulations. We truly regret any disappointment caused to you and your friend, especially during the holiday season.

Posted 1 year ago

“I was so excited to find this and give as a Christmas present. It took much longer than expected to arrive, I almost thought it wasn’t going to be here in time, and I messaged the company and they said it was coming from overseas but would be here soon. I knew I had to sign for it so once I got the notification it would be delivered I altered my work schedule so I wouldn’t miss it. They left it on the front porch without requiring my signature. I was surprised since it’s alcohol and not happy as I took off work for nothing. Anyway I opened it and it was a regular crown bottle and bag with a cowboys star basically sewn on it. Looked so cheap. No collector box like the picture and I was so let down. This was $200 for a bottle of regular crown. I called customer service and they asked me to send pictures. I did. They wrrr going to reach out to the seller but that was the last I heard. I went on eBay and found a man out of Texas selling his box for $40. He overnighted it to me and it came with the bag!! So I was able to salvage the gift. Meanwhile I have a $200 bottle of crown and a company that DOES NOT back their products. Do not buy from them, it’s a scam.”

Helpful Report

Posted 2 years ago

We sincerely apologize for the disappointment you experienced with your recent purchase and the inconvenience caused by the delivery process. We understand your frustration and regret that the product did not meet your expectations. Our team is actively working to address this issue and ensure that similar situations are prevented in the future. Thank you for providing pictures and reaching out to customer service. We appreciate your resourcefulness in finding a solution on eBay, and we're glad you were able to salvage the gift. Your feedback is crucial to us, and we are taking steps to improve our processes to avoid such instances.

Posted 1 year ago

“After almost two months of waiting while my purchase was “en route to paris” I was told it was lost and I would get a refund. Never received the refund. I will tell everyone I know not to use this company.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We appreciate your input, and we're committed to addressing any concerns you may have. Our system shows that a refund was held as your order has shipped and is currently in transit. Your satisfaction is important to us, and we are dedicated to continuously improving our services. Your feedback helps us identify areas for enhancement, and we value the opportunity to make things right.

Posted 1 year ago

“Ordered 1 case. Paid for one case. Was sent 1 bottle. Escalated to Amex for refund.”

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Posted 2 years ago

“I received a bottle that I was giving as a gift in December that expired in August. It was not inexpensive. I've sent 3 emails asking them to fix this and have not received a single response. This could have been a great review if someone had just responded.”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with the expired bottle. We understand the significance of this issue, especially when it comes to a gift. We regret that you have not received a response to your previous emails, and we want to assure you that this is not reflective of our usual level of service. It looks like our Customer Service Manager has reached out to you to ensure that this matter gets resolved and regrettably, not received a response. Therefore, please contact our team at 888-548-0333 at your earliest convenience to receive a resolution. We are committed to resolving this matter promptly.

Posted 1 year ago

“They sold me a bottle that was 5 times the prices as everywhere else and when it was delivered there was no one home but a minor and since there was no verification of age or id required they left it with him. There are no refunds or returns ... AND THEY DELIVERED IT TO A MINOR.”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention, and we sincerely apologize for the concerning experience you've had. We take issues of pricing and delivery seriously, especially when it involves the delivery of alcohol to a minor. First and foremost, we deeply regret any oversight in the delivery process that allowed the product to be received by a minor. This is a clear violation of our policies, and we are actively investigating the incident with our retail fulfillment team to prevent such occurrences in the future.

Posted 1 year ago

“It’s been over a week with no sign that my wine shipped. And now they’re asking for me to submit a review, like I should have received the product. (I haven’t). Typically high end liquor places ship immediately. So I’m not impressed here.”

Helpful Report

Posted 2 years ago

Thank you for sharing your concerns, and we sincerely apologize for any confusion and frustration caused by the delay in communication and shipping updates. We understand the importance of timely delivery, especially for high-end products. We want to assure you that your feedback is valuable, and we appreciate you bringing this to our attention. Upon further investigation, we've confirmed that your order has been successfully delivered. However, we recognize that our communication and shipping timeline fell short of your expectations.

Posted 1 year ago

“Ordered a week before Christmas. 2 weeks later and still waiting….”

Helpful Report

Posted 2 years ago

We sincerely apologize for any inconvenience, and we are actively working to enhance our processes to ensure a smoother and more transparent experience for our customers. Upon further investigation, we've confirmed that your order has been successfully delivered. If you have any additional concerns or if there's anything specific you would like to address, please feel free to reply to this message or contact our customer service team directly.

Posted 1 year ago

“I will never buy from this shady, deceptive company again.”

Helpful Report

Posted 2 years ago

We're sincerely sorry to hear about your negative experience, and we apologize for any inconvenience you've encountered. We take your feedback seriously, and it's our priority to address your concerns and improve our services.

Posted 1 year ago

“Well I didnt know that not only would they not send the complete set of what I ordered but that they would send a bottle of whiskey that was only 80 dollars compared to the almost 500 that I spent. This site is honeslty way over priced and has no checks and balances against the prices or quality of their sales. It would be best if no one used this site it is a complete scam.”

Helpful Report

Posted 2 years ago

We sincerely apologize for the dissatisfaction you've experienced with your recent purchase, and we appreciate you bringing this matter to our attention. We understand the importance of transparency, fair pricing, and delivering quality products, and we regret falling short of your expectations. Rest assured, we take your comments seriously, and we are actively working to enhance our services to prevent similar issues in the future.

Posted 1 year ago

“Be very careful before clicking to checkout. The prices are ridiculously expensive, so expensive that I thought I was ordering a case rather than a single bottle. The button for case qty is nearly the same color as the single bottle and it is hard to tell which is selected. When I realized my mistake I ran afoul of their also ridiculous cancellation policy. This is a mistake I will never be making again as I will never buy from them again and I encourage you to avoid them as well.”

Helpful Report

Posted 2 years ago

We sincerely apologize for the dissatisfaction you've experienced with your recent purchase, and we appreciate you bringing this matter to our attention. We understand the importance of transparency, fair pricing, and delivering quality products, and we regret falling short of your expectations. Rest assured, we take your comments seriously, and we are actively working to enhance our services to prevent similar issues in the future.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Cask Cartel Reviews