Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never received my very expensive order and didn’t receive any notifications that they tried to deliver not one.. won’t be using this site anymore”

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Posted 2 years ago

“Didn't get what I ordered 😕”

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Posted 2 years ago

“You lied to me that the order was already shipped and tried to get a bogus 35% re-stocking fee. I'll be warning as many people as I can to avoid your business.”

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Posted 2 years ago

“Over a month since I ordered a gift to be sent, still has not arrived, nothing but excuses.”

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Posted 2 years ago

“Horrible customer service. They over promise, have threatened me, just overall horrible way of doing business!! Not to mention the price gouging. Buyers beware!”

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Posted 2 years ago

“I ordered a case of 12 bottles and received 1 bottle of Skinny Girl White Cranberry Cosmo today. 3/28 My bill was $184. Will you be shipping the other 11 bottles of Skinny Girl White Cranberry Cosmo soon? Rita Breitenbach”

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Posted 2 years ago

“Not satisfied with Cask Cartel whatsoever. I ordered a bottle back in 2021 and it was not available. Showing on the website availability. After weeks of waiting, I decided to call customer service. Called several times a few months in a row to check back for availability. Finally a manager emailed to let me know the order could not be fulfilled because of not being available with any the dealers. At all times for months the website kept showing available. Once contacted, I requested a refund. Learned the policy of Cask Cartel is no refunds but only a credit to my account. Checking for several months now years have passed in a row online, Cask Cartel has kept $279.99 of my money. 2 weeks ago I contacted customer service, I was told the bottle is available with one dealer, but they needed to verify the availability and call me back. I was never called back for 2 weeks. Today I called customer service to follow-up, told me the exact same thing like a script, this time I asked how long is it going to take to get back to me. The agent replied before the end of the day today, no later than Monday. When I told her what had happened before, she immediately responded that she had just checked and received confirmation, the dealer had replied they have 7 bottles available. When I said I would like to use the credit in my account, there was no credit in my account. She had to create the credit for $279.99 and email it to me. When I asked how much was the price for the available bottle I wanted to order, the price is now $399.99. The current price for this specific bottle on the market is between $185 and $200 dollars. I told the representative the price is excessive. Truly it is. I asked about a younger aged version of the same refinery, a bottle that costs $50 to $55 dollars is listed for $120. The way this company is administered is more like a scam to the customers than a legitimate business. Needles to say I am very dissatisfied for a company that claims all these accolades of greatness and success by very well renowned magazines and media. I will never order from Cask Cartel again. You should not either. Shame on you!!”

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Posted 2 years ago

“They send me notice for free shipping g but would not honor the code!”

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Posted 2 years ago

“Unfortunately, I have to give (1) star! I searched the internet for a "high end" vodka for our CFO, your website came up with Belvedere Heritage 700 ml over $200 bottle! I purchased and then found out that that bottle, actual bigger 750ml is sold here in the states for under $50!!!!! Shipping taking over 2 weeks because it is coming from overseas! I tried to cancel because it was not going to get here in time, and it was NOT A HIGH END VODKA!!! No luck, I was locked in!!! Your website is VERY DECEIVING!!! I've purchased from MANY other spirit suppliers and have NEVER run into anything like this before! I will NEVER purchase from your company again! Christy Farrill Executive Assistant office@centeredhealth.com”

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Posted 2 years ago

“Just because Skinny Girl vodka isn’t available right now doesn’t mean you should raise it from $29/ bottle to over $100, terrible customer service”

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Posted 2 years ago

“Placed order on march 4,it's march 13 and still don't have my order, what gives?”

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Posted 2 years ago

“?????”

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Posted 2 years ago

“Unscrupulous business practices…. They show you a price and give you a code for discounts and when you make the sale final the discount is removed. Emailed them as soon as it went through, they replied and offered me $5.00 off a $400 purchase. I canceled the order and now they tell me I accepted a policy that I can’t cancel or return …. I do not let matters that make me feel like I have been taken advantage of lightly…. Principal is at stake…. NEVER use this company unless you enjoy getting screwed!!!”

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Posted 2 years ago

“Cask Cartel sent wrong product i dd not order. They advertise shipping in 3-5 businesses days. The truth is. Ordered on Feb 23, received on March 6, and cask sent an invoice mkmown whisky i did not order. I will NEVER recommend cask cartel to anyone and am reporting to better businesses bureau very negatively. The birthday came and went, no shipment. Very disgrntled! 😤🤬😖”

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Posted 2 years ago

“After you place order you don’t receive any updates. I tried to log in to my account and view my order, but was told I don’t have an account. However my card was charged and I still have not received my order!”

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Posted 2 years ago

“Did not let me submit a gift message before sending”

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Posted 2 years ago

“Terrible service, shipment was over a month late, no explanation or correspondence until I did a chargeback because the item hadn't even shipped, then it was promptly shipped and I was fined for resorting to a chargeback. Never using this service.”

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Posted 2 years ago

“Order 2 weeks ago and hasn’t been shipped yet”

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Posted 2 years ago

“It has been 20 days since I placed an order and it still has not been delivered. I don't have much choice except to give a very poor rating.”

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Posted 2 years ago

“I am very displeased with the customer service I have received, especially from the customer service rep Michelle. Besides the over-talking and attempt to hang up on me. I was deceived into receiving an inferior product. When I specifically asked her to confirm with me the status of the shipment. Michelle promised to call me back yesterday, but she did not. I had to call again today to ask about my order ( order# 100111283669) I am extremely unhappy and dissatisfied with this entire experience and would like to have a full refund.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews