Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather expensive for very little information, much of which is available free elsewhere”

Helpful Report

Posted 6 years ago

H. Thanks for taking the time to leave a review although we are sorry that you did not feel it was value for money. We will take your comments on board GD

Posted 6 years ago

“Pricing is a bit misleading I thought it was on offer for £6.99 turns out it’s £9.99.”

Helpful Report

Posted 6 years ago

Hi - thank for leaving a review although I am sorry for any confusion. The price is £6.95 per report if 3 are reported at one time GD

Posted 6 years ago

“Convenient to use”

Helpful Report

Posted 6 years ago

Many thanks Mark GD

Posted 6 years ago

“I expected a bit it more information if I'm honest. I've done car checks in the past and I have received a bit more in depth information but it will do”

Helpful Report

Posted 6 years ago

Hi. Many thanks for leaving a review. Could you email us at support@cazana.com with details of what information you feel was missing so we can investigate? GD

Posted 6 years ago

“Excellent report online although I didn't received the e-mail copy... yet I received a feedback link via e-mail? Strange.”

Helpful Report

Posted 6 years ago

Hi, You should have received a link to your report. I have just arranged for this to be resent - please check your inbox (and junk mail) GD

Posted 6 years ago

“The information provided was generally helpful though better explanation of the finance recorded would have helped as it was finance for the dealer to stock the car rather than an outstanding hire purchase or similar and I think your Road Fund Tax rates need checking.”

Helpful Report

Posted 6 years ago

Hi Mike. Many thanks for taking the time to leave a review and also your constructive comments. We will take this on board. GD

Posted 6 years ago

“I'm not happy with your informations.”

Helpful Report

Posted 6 years ago

Hi - thank you for your review. Can you let me know at support@cazana.com what information you feel is missing or incorrect in our report? Many thanks GD

Posted 6 years ago

“"Great, detailed feedback. Shame it runs out in 30 days and there is no method of retaining it, printing it, saving it :("”

Helpful Report

Posted 6 years ago

Thank you for taking your time to write this review, we are always looking for ways we can improve our services, James.

Posted 6 years ago

“Comprehensive, informative but at 11 pages waste of 60% paper and ink. Your site report is rigid and software improvement is needed to make area selection of main facts definable for print and to provide a SAVE feature.”

Helpful Report

Posted 6 years ago

Thank you for your comments Maureen. We are always looking at improving our site. If you have any other ideas that may help you and others using the site, please let us know. Fiona

Posted 6 years ago

“reports good but lack info on MOT, that I would have liked more details, as the car YEZ3517 had come from northern Ireland other info was fine and I have now bought thia car”

Helpful Report

Posted 6 years ago

Thanks for your review David. Unfortunately this can be an issue with Northern Ireland.

Posted 6 years ago

“Most of the vehicle details were correct and agreed with the documentation present, however the engine size quoted was incorrect and I would expect the specifications to be right”

Helpful Report

Posted 6 years ago

Thank you for your review. We are currently investigating this. FL

Posted 6 years ago

“There was not as much detail as I expected”

Helpful Report

Posted 6 years ago

Thank you for your review, could you please email support@cazana.com with details of what you felt was missing from the report. FL

Posted 6 years ago

“Read 6.49 and got charged £10 not happy”

Helpful Report

Posted 6 years ago

“Your report did not give me one vital information I needed about the car ie the fuel consumption. Also report stated that the car is a 5 seater but it is a seven seater. SO you have provided me with wrong and incomplete information. Can I have my money back???”

Helpful Report

Posted 6 years ago

Hello Daniel, I have sent you a personal email regarding your feedback Terri.

Posted 6 years ago

“I was not over happy it was okay I paid for a service and got it, I must say I was confused as to how you arrived at estimated milage , and you should 3 registered keeper but then said there was 4?? but did not expand on that”

Helpful Report

Posted 6 years ago

Thank you for leaving us a review, Terri.

Posted 6 years ago

“Check was fine. However the website said it would £6.45 and I was charged £9.99”

Helpful Report

Posted 6 years ago

Hi and thanks for leaving a review. The £6.45 is only available if you purchase the multi-check - three reports at once. Sorry for any confusion. GD

Posted 6 years ago

“Let me down with an inaccurate report that was down to a mistake from Experian finance and I had to chase cazana to get the issue resolved. However after several emails and a phone call, the finance marker has been removed and my money refunded.”

Helpful Report

Posted 6 years ago

Good afternoon, Apologies for the problems you have experienced with your vehicle check, I can confirm we will be speaking to Experian to get this removed, a refund will be processed please allow 2 working days for this to show back in your account. Kind regards Terri.

Posted 6 years ago

“It told me the main points but would have been better if it had told me the nature of the write off of the vehicle. The Styria simply said "Written off" with explaining the category damage.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review, Unfortunately we do not have access to this information that is why it is categorised to give you an idea of the level of damage which is provided from the DVLA, the only way to find out pacific details would be from the owner, Kind regards Terri.

Posted 6 years ago

“Paid for a gold check told me the car was 192bhp 3.5 engine diesel - you can't even get s Diesel engine that size! It's 168bhp 2.5. Also had the mot date completely wrong. DONT WASTE YOUR MONEY! Update - cazana have refunded me the full amount I paid quickly which is appreciated so issue resolved”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for leaving us a review, I have sent you a personal email with regards to the problems you have experienced Terri.

Posted 6 years ago

“Got the information I needed”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review Terri.

Posted 6 years ago

Cazana is rated 4.2 based on 3,561 reviews