Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty standard. Quality of print out is very poor. Should be better given price is higher than competition.”

Helpful Report

Posted 8 years ago

Good Morning. Thank you for your review. Unfortunately our reports are designed to be viewed online. Apologies for any inconvenience this has caused. Kind Regards, Vicki

Posted 8 years ago

“Hi as i see the things i had purchased 10 times your services in 2 days but after should you give one free”

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Posted 8 years ago

Hi, Thank you for taking the time to leave a review and of course I am sorry to here you have not been satisfied. I have sent you a personal email with the information regarding your query. I look forward to your reply. Regards Seaneen

Posted 8 years ago

“It gave me a bit of info into the vehicles history.”

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Posted 8 years ago

Thank you for taking the time leave us a review, Kind Regards Terri.

Posted 8 years ago

“On my first visit to collect the car, some body work was needed, this was done in four days. I collected the car, and am very pleased. I have no more to add to this statement. Richard.”

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Posted 8 years ago

Hi Richard, Thank you for taking the time to leave a review, unfortunately I think you may of got confused with another company as we cover vehicle checks and inspections. A personal email has been sent to you regarding this.

Posted 8 years ago

“Quite a bit of information.”

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Posted 8 years ago

“The description of the vehicle researched was inaccurate. UK VEHICLE LTD stated to me that the error lay in the DVLA failing to transcribe details of the particular imported vehicle correctly.”

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Posted 8 years ago

Good afternoon James, I have sent a personal email regarding your vehicle check. I am of course sorry that you have not been fully satisfied with our service and I hope the email we've sent answers all of your concerns.

Posted 8 years ago

“Didn't tell me anymore than the garage”

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Posted 8 years ago

Good Morning, Thank you for taking the time to leave a review. I'm pleased our silver check matched that of your garages. Kind regards, Vicki

Posted 8 years ago

“A quick service but not comprehensive - no details of recalls despite this being mentioned. No printable format and not sent as a printable document by email. No guarantee if it is not accurate !”

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Posted 8 years ago

“The car its self seems great, but I did my own HPI Check and found that the car is an import. That's not good as I asked them if it was and if there was any damage. They said no as they had already done one as they do on all vehicles. This I don`t think is correct. and would like an explanation as I now have to inform my insurers, who might refuse insurance based on its an import.”

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Posted 8 years ago

Hi Peter - thank you for your review. I have emailed you separately concerning your specific query but our records do indicate this vehicle as an import. G

Posted 8 years ago

“I highly recommend that once a customer has registered and paid for their check results, they should be able to review those results more than just the once in the members area. Having to pay for the result again on the same car is a bit unsatisfying.”

Helpful Report

Posted 8 years ago

Hi - you should receive an email with a link to your report so apologies if this was not received. I have just sent you an email with the report attached

Posted 8 years ago

“you get a couple of informationen who are helping you to look in the right direction regarding the car in question but it isn't very detailed. What realy helps is the overview of old MOT testings, when you are familiar with them you can spot some lemons.”

Helpful Report

Posted 8 years ago

Hi and thank you for taking the time to leave a review. I have emailed you separately as it would be useful to learn what you feel is missing from the report. The MOT details generally included within our reports - if availabe

Posted 8 years ago

“Iv'e given only 3 stars because I tried to do another check on another vehicle and the system is forcing me to have the Gold check @£19.95 and won't allow me to choose Gold check single @£9.95. As there are no staff to man the phones, I am forced to choose a different company and am unlikely to return to yours.”

Helpful Report

Posted 8 years ago

Hi - thank you for taking the time to review. We are looking in to this matter for you and will come back to you as you should of course be able to purchase just a single report. Apologies that on this occasion we were unable to help at the time you obtained the report

Posted 8 years ago

“Very quick and easy.However some misleading information was given ref a previous plate which had been put on the vehicle.It was stated that the vehicle had been a write off. It was the previous vehicle the no plate had been taken off and nearly caused my purchase to fall through.”

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Posted 8 years ago

Hi and thank you for taking the time to leave a review. Apologies if it was not sufficiently clear that the insurance write off was against a different plate previously registered to this vehicle. I will pass your comments back to our development team

Posted 8 years ago

“It didnt make me happy it just provided what I needed in a clear and concise manner”

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Posted 8 years ago

Thank you for taking the time to leave a review. I am sorry that we were not able to make you happy but glad that the report provided you with the information required!

Posted 8 years ago

“Its a great service, however after a lot of phones calls and research the information was found out to be wrong. Car showed as finance still owing. This was incorrect and I emailed you to inform you to update your system. The vehicle is 100% clear of finance.”

Helpful Report

Posted 8 years ago

Hi Natasha. Many thanks for taking the time to review. My understanding is that the error was made by the finance company not having updated their records and we were therefore provided with incorrect information from them. I hope that this has now been resolved

Posted 8 years ago

“It was ok but after searching the web a bit more I could have got the information I required a lot cheaper. So if the price was lower I would have given 5 stars instead of 3 stars so as my saying goes doing things in haste can be a waste.”

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Posted 8 years ago

“Paid for the gold check but only got a partial mot history. It did flag up the vehicle as having been damaged and written off (which i already knew) but did not tell me why (which is what i wanted to know). Not worth £9.99 in my opinion.”

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Posted 8 years ago

“It was good and informative but pricey as you can only check 1 car. So with that reason I would not use the service again.”

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Posted 8 years ago

“It brought peace of mind to me”

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Posted 8 years ago

“All ok with plenty of information until it came to registering, which aparantly lets you see more previous history. (old adverts/prices etc). Thats when it failed. The server wasnt recognised and SSL wasn't allowing access to the next page. Also came up as 'unsafe site' So got as much as an hpi check but disapointed about non-registration. Just about worth a tenner.”

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Posted 8 years ago

Cazana is rated 4.2 based on 3,561 reviews