Celcom Reviews

Name: Celcom
Rating: 1.26

1.3 Rating 233 Reviews

6 %

of reviewers recommend Celcom

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Metrics

1.3

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Collins

Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad connection. 4g like slowest ever telco. Gamers dont pick celcom as your telco, always disconnect, make you lose. Really dont recommend celcom to other people.”

Helpful Report

Posted 4 years ago

“Line so slow !!”

Helpful Report

Posted 4 years ago

“Celcom control centre simply allocate my data plan to the lowest plan (but they unable to switch back to my original postpaid plan), which means I need to pay extra but I can not enjoy my data internet as I like for 2 weeks (can not Google, FB nor receive email). Complained to customer service via 1111 with several times, all end up getting yelled over the phone by Celcom customer service staff, warning me not to call them to solve this issue, if can't use internet, then just let it be (can't use mean can't use lo), asking me to keep on wait for 3-5 working days and they hang up my call half way dealing with my issue several times. Very cheaky telco, they say they send you a SMS for you to rate their service, but for my case, even I ask to rate their service, they don't even send for me to rate at all!!”

Helpful Report

Posted 4 years ago

“The worst network. Very poor network coverage for call and data. I hv nvr experience this much of disapointment from a telco all this while in my life. The most worst telco network. Home wifi also same. First few weeks good. Now terrible. Phone data n line for call very teruk. Hv to wait for few minute refresh again n again to get data. Most lousy telco in malaysia.”

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Posted 4 years ago

“Just changed to celcom about 1 month, hoping for better 4G line. But too bad, its worst then previous telco which i use for the last 8 years. First hand experience, celcom much more unreliable and not stable. Very dissappointing!!”

Helpful Report

Posted 4 years ago

“Yr internet line is very slow. Its hust wasted my money to subscribe your internet but the internet doesnt give justice to me. I am relly disappointed you just wasted my money for nothing. Its just you who get the benefit from all this. Its not fair. It should be i subscribe and you give what i deserved! Not the slowest internet i have been experiencing. You took our money but never give any return.”

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Posted 4 years ago

“Seriously celcom ? Mau brpa lama bgni terus ? Teruknya line 4g+ fullbar masih lag2 main game ? Biar betul. Smua jnis plan pn sama. Mmg teruk la🤦🏽‍♂️ utk yg cari pelan internet, jgn la celcom. Give up btul sma nama celcom ni. Cari la pelan lain🤦🏽‍♂️”

Helpful Report

Posted 4 years ago

“I can’t believe they put speed capped... 4g is now slower than back in the days where we were using 3g”

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Posted 5 years ago

“Kerajaan dah bagi line internet free 1gb sehari dari 8am - 6am..pagi ni saya online 8.30am..kredit kena tolak habis. Bila.buat report pihak celcom nyatakan memang ramai yg complain so pihak celcom akan kumpul semua complain baru akan check dalam 3hari hingga 7hari..dan tak pasti untuk kembalikan kredit pada cust. Sesiapa yg hadapi masalah yg sama sila buat report kpd KKMM.”

Helpful Report

Posted 5 years ago

“USELESS TELCO. THE LINE NEVER STABLES. ALL THE 4g 3g ARE LIESSS!!!”

Helpful Report

Posted 5 years ago

“Celcom has a very bad internet coverage. Its getting worse day by day. I feels like i’m currently using a free internet with this freaking slow coverage! I’ve called customer service, but they said they can’t promise anything since they haven’t do anything with this issue. Then how? We are paying, for a better experience. And not paying the bills for free! Omg please do something about this. I really upset.”

Helpful Report

Posted 5 years ago

“Internet very slow, day by day more worst, area gelang patah, when meet celcome staff at bukit indah JOHOR, she said celcome under upgrade for 5g service,call customer service to reset ur phone, when call customer service they said they didn't get any information about upgrade 5g, all staff celcome how can different information give to customer, totally disappointed”

Helpful Report

Posted 5 years ago

“CELCOM VERY BAD MANAGEMENT SYSTEM,THEY NOT SENDING PDF FILE FOR VIEWING BILLS IN MY EMAIL AS OTHER OPERATOR DO, ALSO THE CUSTOMER SERVICE NO KNOWLEDGE AT ALL ,ASKING BLOCK TO CALL TO OVERSEA (CAUSE THAT PHONE FOR MY SERVANT USE )THEY SAID CAN NOT DO IN SYSTEM ,UNTIL I CALL MORE THAN TWENTY TIMES CALLED FEW DAYS ,THEY ONLY ASK ME TO CALL ANOTHER NUMBER, ,ONLY THE PERSON IN CHARGE SAID CAN DO,THEY ALSO CHARGE ME SMS WHERE THE SMS UNABLE TO SEND OUT AND OTHER PHONE NOT RECEIVED ANY SMS (BECAUSE I HAVE CHANGE THE SMS CENTER TO AN INVALID NUMBER TO NOT ALLOWED SERVANT TO SEND OUT ANY SMS) ,,I DID THE SAME ON OTHER OPERATOR THEY DIDNT CHARGE FOR UNSUCCESSFUL SENT,.CELCOM IS VERY STUPID ! NO KNOWLEDGE AT ALL THAT ALMOST GIVE WRONG INFO WHEN ASKING SOMETHING ON CUSTOMER SERVICE CENTER ,AND ON LINE CUSTOMER SERVICE I CANT SEND MY FEED BACK AFTER I TYPE IN THE SURVEY BOX,THE ON LINE CUSTOMER SERVICE SOMETIME DOWN WHERE I WANT TO DOWNLOAD MY BILL (WHY DONT DIRECT SEND PDF FILE INSIDE TO MY EMAIL? WHILE OTHER OPERATOR DO ??)”

Helpful Report

Posted 5 years ago

Celcom is rated 1.3 based on 233 reviews