“I was with celcom for 11 years. Went to sunscribe the most expensive plans available for the internet quota and other perks. Due to covid i have been using wifi instead of data. But @celcom line is really bad. I couldnt access internet when i am out in KL. Basically didnt get what i paid for. Internet quota available but no signal. Hence i opted out after 11 years. Celcom never bother to check on me even after 11 years as if they dont care if they loose their customers. Suddenly after close to 3 months, some random number called telling me i have outstanding bill whoch i have never received from celcom. These people yelling at me telling me to go to celcom center (why should i anyways?) If you want the money, bill me professionally. Now to get the bill, they say i need to pay RM10 for the bill to be emailed (a bill that was never sent to me, but demanded money for). Even J&T cost cheaper than that. So glad i opted out from celcom. Bad coverage. Expensive charges. Hidden charges. Bad customer service. Unprofessional company.”
“currently endure bad internet internet connection thus many online transaction via maybank app decline/failed to proceed. Please rectify as I pay to get your internet and not da internet disconnection.”
“Bad customer service , line very slow . Please give more training to your customer service assistance . Very rude . I should rate zero star for that.”
“Modem celcom unlimited rm45 sebulan really2 sucks ....ank wat kerja skolah x bley pakai lgsung...hnya cctv je belh pakai..tu pun 3 hari kne cek modem...slalunya hang...kne on off on off...duit terbang dah rm250.00.... Tnye seller...seller ckp tuk org buat kje d luar bukn d rumah...kt luo ape jadah pakai modem...hp lg..modem lg nkncas...waktu nk beli tkde la plok ckp hal ni....sruh beli modem yg lag mhal katenye...suck suck n suck”
“Srs talk celcom ni mmg slow sngat line always stuck tp Langgan internet berbulan bulan dh mcm Langgan basic punye bru langgan bulan ni blom lama langgan pkai 2 mggu mcmtu trus slow connection come on la celcom org beli internet guna duit bkn pkai daun kalau MCM ni la full bar 4G lah konon tp mcm pkai bsic lebih baik tukar line bru lastttt lah ni lasttttt”
“Line always slow and suck, picture and video cannot load all the time. Keep loading up........ And pay more than rm130 per month get this lousy service”
“The most terrible telco. i bought unlimited data before this , the line was good. Then just now i bought the same pack, the speed was terrible i cant even acces shopee . Celcom want me to add speed for my pack that i subs . This is so bad”
“Kalau bintang boleh pilih takde, i dah lame bgi zero bintang, bayar beli data berbulan2, line macam data dah expired, slow giler tiap saat tiap minit stuck.. Full bar with 4G just like nothing..baik tak payah ada data macam ni..dah report langsung takde respon..line pun kene covid ke? Kalau camni tutup je la terus celcom..i rather tukar line baru..dah la ada i mase de kelas online dia punya line everything "no connection" ,anjayy!! Dulu okay je..tapi tak tau la even line lain slow but still it work, ni celcom just zero lahh..2 month already paid ..dlm mase tu jugak aku macam pakai basic...”
“the worst telco ever!! bad product, bad service. I terminated celcom broadband few months ago because the line is so slowww. And paid final bill at the counter. After few months, coming back to me asking for unbilled amount. so unprofessional. when I ask during the termination process, the agent said it is final bill? why don't you finalise the bill during the termination process. now you want to take legal action on customer and ask customer to pay for legal cost? very very bad telco. I hope you go bankrupt. Loss customer, loss market share, loss jobs.”
“Very bad internet service. Also I have been using celcom for over 10 years and there's no rewards except for RM2 free credit once a year?? I've been investing a lot of money on Celcom and this is what I get. Im so disappointing.”
“What I didn’t like is that, it requires me to subscribe for the phone care of RM18/month for 3months when I purchased the phone plan. Requested specifically during my initial purchase that not continue after 3months and yet I’ve been receiving the subscription after 3months. Please be mindful of your statement on your subscriptions, god knows what they are charging you extra for”
“@Celcom hopefully case aku kau settle kan cepat, i submit a report with prove on the 2nd June and until now tak settle.
Other than that, I've called their customers services and they submit another report but still no update.(unreliable)
and again called lagi sebab no update whatsoever. ( after 5 days of no notice or SMS or email ) no update, macam tak buat report je.
Time aku, make the call AGAIN ( berapa banyak kali aku kene call sampai bill aku cecah 1000 ke.?!
@celcom settle kat case aku cepat.
Simple task guys!
And bulan ni aku dah kene start bayar, Rm 500 and more monthly tapi barang mana.
Aku bukan nak bayar 500 lebih but angin je.
Disappointed, unreasonable, unprofessional.
And check the calender it's already 23rd June.
Dari 2nd June - 23rd June.
Apakah in? Apa guna ada customer service but satu apa pun tak boleh pakai.
Kenapa aku rasa macam, i have to begged.
Aku ni customers bukan mengemis.”
“Worst. Celcom connection is very slow.
Customer service don’t really help. I have been reporting the same issue many times but no proper solutions received.”
