Celcom Reviews

Name: Celcom
Rating: 1.26

1.3 Rating 233 Reviews

6 %

of reviewers recommend Celcom

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1.3

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Collins

Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Srs talk celcom ni mmg slow sngat line always stuck tp Langgan internet berbulan bulan dh mcm Langgan basic punye bru langgan bulan ni blom lama langgan pkai 2 mggu mcmtu trus slow connection come on la celcom org beli internet guna duit bkn pkai daun kalau MCM ni la full bar 4G lah konon tp mcm pkai bsic lebih baik tukar line bru lastttt lah ni lasttttt”

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Posted 3 years ago

“Line always slow and suck, picture and video cannot load all the time. Keep loading up........ And pay more than rm130 per month get this lousy service”

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Posted 3 years ago

“The most terrible telco. i bought unlimited data before this , the line was good. Then just now i bought the same pack, the speed was terrible i cant even acces shopee . Celcom want me to add speed for my pack that i subs . This is so bad”

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Posted 3 years ago

“Kalau bintang boleh pilih takde, i dah lame bgi zero bintang, bayar beli data berbulan2, line macam data dah expired, slow giler tiap saat tiap minit stuck.. Full bar with 4G just like nothing..baik tak payah ada data macam ni..dah report langsung takde respon..line pun kene covid ke? Kalau camni tutup je la terus celcom..i rather tukar line baru..dah la ada i mase de kelas online dia punya line everything "no connection" ,anjayy!! Dulu okay je..tapi tak tau la even line lain slow but still it work, ni celcom just zero lahh..2 month already paid ..dlm mase tu jugak aku macam pakai basic...”

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Posted 3 years ago

“the worst telco ever!! bad product, bad service. I terminated celcom broadband few months ago because the line is so slowww. And paid final bill at the counter. After few months, coming back to me asking for unbilled amount. so unprofessional. when I ask during the termination process, the agent said it is final bill? why don't you finalise the bill during the termination process. now you want to take legal action on customer and ask customer to pay for legal cost? very very bad telco. I hope you go bankrupt. Loss customer, loss market share, loss jobs.”

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Posted 3 years ago

“Very bad internet service. Also I have been using celcom for over 10 years and there's no rewards except for RM2 free credit once a year?? I've been investing a lot of money on Celcom and this is what I get. Im so disappointing.”

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Posted 3 years ago

“Bodoh celcom bayar rm105 sebulan tapi line macam pundek..bodoh..menyesal aku amek”

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Posted 3 years ago

“Worst line service ever! We paid every month more than hundred charge but the line keep lag! How do I work with like this??!”

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Posted 3 years ago

“Line 1 bar.. 4G like 2G”

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Posted 3 years ago

“What I didn’t like is that, it requires me to subscribe for the phone care of RM18/month for 3months when I purchased the phone plan. Requested specifically during my initial purchase that not continue after 3months and yet I’ve been receiving the subscription after 3months. Please be mindful of your statement on your subscriptions, god knows what they are charging you extra for”

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Posted 4 years ago

“Line very2 slow”

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Posted 4 years ago

“@Celcom hopefully case aku kau settle kan cepat, i submit a report with prove on the 2nd June and until now tak settle. Other than that, I've called their customers services and they submit another report but still no update.(unreliable) and again called lagi sebab no update whatsoever. ( after 5 days of no notice or SMS or email ) no update, macam tak buat report je. Time aku, make the call AGAIN ( berapa banyak kali aku kene call sampai bill aku cecah 1000 ke.?! @celcom settle kat case aku cepat. Simple task guys! And bulan ni aku dah kene start bayar, Rm 500 and more monthly tapi barang mana. Aku bukan nak bayar 500 lebih but angin je. Disappointed, unreasonable, unprofessional. And check the calender it's already 23rd June. Dari 2nd June - 23rd June. Apakah in? Apa guna ada customer service but satu apa pun tak boleh pakai. Kenapa aku rasa macam, i have to begged. Aku ni customers bukan mengemis.”

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Posted 4 years ago

“Very2 bad customer service celcom i really wast my time to call customer service celcom. Idiot customer service celcom.”

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Posted 4 years ago

“Worst. Celcom connection is very slow. Customer service don’t really help. I have been reporting the same issue many times but no proper solutions received.”

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Posted 4 years ago

“The recent internet speed seriously made ppl frustrated. Please improve your service”

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Posted 4 years ago

“Called customer services many times, not even once reached. It says busy. Line and coverage very poor. The monthly plan still got paid the same,but lots of problem of line,lag, etc. Celcom life apps sucks.”

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Posted 4 years ago

“Very bad my payment 1month RM 90+ but line so far not good”

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Posted 4 years ago

“So lag. I always wrote a complaint letter to MCMC and Celcom replays ere always "already fixed" yet the lag is clearly never gone. Existed since 1988 yet lag until now. How come?”

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Posted 4 years ago

“Ur service is terrible when at night it always lagging don't have internet connection we pay for ur srvice u should fix it”

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Posted 4 years ago

“Terrible customer service. They have no solution for anything. Continues to ask us to find a way to figure out the problem.”

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Posted 4 years ago

Celcom is rated 1.3 based on 233 reviews