“I booked a flight to Spain with $2230…
I booked a flight to Spain with $2230 for three people and I get an email in couple hours says flight fare rate changed to $2300 and when I chat with them first say to me $2900 and when I start asking questions come back to me and says $2600
I could not understand, and when I asked more questions the answer was is your choice to cancel the reservation or update it with the new fair! Something didn’t make sense
My reqmendtion get the ticket through the airline itself, that what I’m going to do all these companies trying to scam people for extra money”
“Esta gente te vende un seguro de cancelación o cambios y al final todo es mentira no aplicas para ninguno de los puntos de cancelación . Te roban tu dinero en tu propia cara , nunca más usaré esta plataforma de compra , y les aconsejo q no lo hagan tampoco . Es muchísimo mejor tramitar la compra del boleto de viaje con la aerolínea directamente . No caigan en su trampa”
“Even one star is way more than enough to get this poor management, they have changed my flight more than 5 times and don’t even have proper customer service 🤬”
“La peor aerolínea que pueda existir, no cambiaron los vuelos de un viaje que teníamos sin nuestro consentimiento, fue confirmado por la aerolínea que ellos son los responsables de ajustar a su manera los vuelos, cuando se intenta solucionar en una llamada, es trasladado a más de 3 agentes y ninguno trae solución, llevamos llamando hace 3 meses 1 una vez por semana y cuando cumplimos 1 hora en la llamada, nos cuelgan. Nunca solucionan!!!! Nunca más vuelo a comprar en esta agencia y menos recomendar, muy mala calidad de personal y gestión.”
“They charged me for an extra day for a rental claiming I choose the time frame. I don't recall this and the company refused to work with me. I couldn't get a person without an accent to talk to me and so the broken english combined with repeating several times was frustrating.”
“customer service totally useless. Not easy to contact them as have to wait a phone calls. No email available. keep adding charge without any explanation. I am yet to find out why they charged 15 USD added alomost 2 weeks after the ticket sale has gone through.
very unprofessional and slow. I can book flight direct from the airline. I should have done it.”
“My flight got canceled via the airline, cheapoair charge me $500 to change my booking, due to the fact it was not even my fault but the airline, please do not book through them”
“Do not book with Cheapoair! They schedule flights with such tight connections that you risk missing your next flight. If you try to make changes, they may attempt to send you to collections for those changes. There are countless horror stories online about this company taking advantage of people.”
“I encountered unsatisfactory service that I would characterize as bordering on fraudulent. I strongly advise against booking tickets through this company. While they may initially appear inexpensive, their customer service is severely deficient, often lacking clear and direct communication. It seems they prioritize their own travel arrangements over meeting the needs of their customers.
There have been instances where I waited for up to ten minutes without any acknowledgment, leaving me uncertain about whether the chat was still active. When they finally responded, they often failed to address my questions and would abruptly close the chat. Additionally, I experienced multiple technical issues with their browser.
The support agents I interacted with, including Anja, Damara, and Bibibe, provided an exceptionally poor experience. I booked a ticket due to the death of a family member, and they rescheduled my flight by 24 hours, which severely disrupted my local travel and hotel arrangements. As a result, I was unable to attend the funeral. The stress caused by this situation far exceeds the grief of my loss.”
“Terrible company to deal with, they let you wait on the phone hours the airline cancelled and they don’t want you to get refund even you paid for cancellation fee terrible customer service not helpful at all”
“Aero mexico canceled my flight and has been more than 1 month no refund. The credit card company charged me interest .The customer service is not helpful,”
“I don't recommend this airline because they posted a good deal. A month later or so, you receive an email that the flight is no longer available, and after you book, they give you an option to cancel the flight and confirm the flight is not available.
It's very frustrating, and they didn't give the exact amount that they charged you. 😕 Long story, but honesty, this is not supposed to do, and for me, this is abusing hundreds of people trying to save money and not having enough cash, and then they taking the rest of your money. This is sane !!”
“Wow!!! This company should be shut down by the government, and the CEO and Top Employees should be prosecuted for theft and so many other crimes. Total Scam. Violations, Added Fees, Employees trained to take every dollar you have available and then lock you into a deal that cannot be changed without thousands of dollars of fees. Foreign call center with who follow a script. Do not fall VICTIM to this company... Again the GOVENMENT or FBI needs to shut this company down. Use at your own risk. Total Fraud taking place!!!!!!!!!!!!!!”
“Bought a ticket from them, paid and received the confirmation email and after 7mn they called me asking questions about y i didn't pay for carry-on, nicely told them no thx and there were very persistent. After the phone call my flight got canceled and they refused to help when i called them back abt what happened. Now thought that was my bad luck until my cousins and my 3 sisters experienced the same problem still with cheapoair after declining paying for carry-on. Worst Agency ever bad customer service extre rude hang-up on my face 3 times. That picture evidence down below was received exactly 10mn after that phone call and it happened to the 6 of us buying separately 4 of us with different last names.”
“We traveled JFK to London for a cruise. Flight outbound no problem. Two days before our return flight while on the ship we got an email that our return flight was canceled. Called Cheapo who informed us that every flight on our return date was full and they could not book anything until the next day or even 2 days later. When I told them that it was impossible there was no flights they argued and argued and argued. We hung up and called our carrier Virgin Atlantic who informed us that our flight was never canceled but only the departure time was changed. They also informed us that not only was the flight available there were plenty of seats on that flight and 7 other flights that day. With that info we called Cheapo back and they continued to lie to us and said there was no flights available. I actually have a flight lined up on my phone on the original flight as they were telling me no. I then asked to do a 3 way call with Virgin who continued to support cheapo position that there were no seats available. When I asked the Gent with a very poor English accent he would neither give his last name or employee number saying that it was none of our business who he was. Talk about dishonest business. Actually having someone impersonate another companies employee is a step to far. They ended up getting us on a flight with a stop over for 3 hours in Paris and bringing us home much later then planned. The reason they were resistant is the price they had to pay for the seats that were available. However if they didn't sell our original seats to begin with they would not have the problem to deal with. I'm not sure what to do or who to call but I don't want them to get away with this. We certainly wouldn't let them ruin our vacation but it was very stressful and very very very bad business.”
“Booked a flight to Rome, Italy and arrival date was changed twice one month AFTER I paid. Hotel and tours had been booked and Cheapoair was useless in resolving the problems. Numerous online chats and four telephone calls today to the Cheapoair Indian call center. I was given contradictory info from everyone I talked to. On hold for over 2-hours total(one was 43 minutes)and each call was ultimately disconnected. Everyone I talked wanted to pass be on to yet another department (cancellation dept, exchange team, etc) that seemingly did not exist. I wasted over 5-hours today contacting these idiots to no avail. Don't waste your time with this business!”
