“I had accidentally booked a flight and wanted to cancel it. Called them within the hour. It was within 24hrs and 7 days. They were charging me 18% of the cost of the ticket as a cancellation fee. Not only that, the customer care representative an Indian origin person called Nader. Was extremely rude and honestly a terrible person. We called the airline and they cancelled it with a full refund! Terrible and opportunistic.”
“This company is such a scam. Traveller's be warned. The thought that they made me loose my ticket without a single cent of refunds is very crazy. I would not recommend to anyone.”
“I book a flight for my wife and daughter.
Unfortunately we had to cancel.
There was a 500 dollar hidden charge when we booked the flight.
When had to cancel they charged 490 dollars to cancel it.
So we lost a total of 990 dollars from a scam travel agency.”
“Horrible! Way over charged for seats and bags and charged an emotional support animal fee when there was no animal. Trying to get a refund after 2 hours of booking and it's been an all day issue! I am not sure if I will ever see my $550 again.
Never use this company!!!!!!!”
“Tried to cancel within 24 hours and no help. Will never use this company again customer service was a waste of time had to book another ticket on another airline. Will never use them again and will let everyone I know to stay away!”
“Be aware!! Tickets are non refundable at all if you don't cancel it 24h after purchase . I tried to cancel my flight 2 months before flight date they don't refund money. That is ridiculous!”
“When I requested I fo to cancel my flight, I was asked if I wanted to have my refund back on my original form of payment, card ending in the correct 4 last numbers. After cancelation, I got an email, that no funds would would be transfered but I would get airline credit, with just the airline I had booked with. I don't fly enough to ever use this. They are liars and cheats”
“I would NEVER use this company every again and have been telling everyone I know to stay away from this company. They are not friendly and their fees are never the same, every agent comes up with their own price change. I booked a flex flight meaning your flexible to change the ticket (which I thought as every other airline company out there works this way) CheapOair does not honor this even after paying the extra fee. Please do yourself a huge favor and STAY FAR away from this company.”
“I bought the tickets to CheapOair from France to Italy. The ticket price was 107 per passengers but the last name was misspelled. They are charging me 150 dollars for to fix the mistake. That is very disgusting.”
“The whole Customer Support group was a joke. I made a date change request to a ticket, and for 3 days they kept telling me to contact them 2-3 hours later because they had to ask if the change could take place. Finally I requested that I just wanted a response if the tickets could be changed or not. They came up with the option that I had to pay usd$169 per person to change both tickets, when the initial price of the tickets was 167 for both. I went ahead and lost the tickets, and bought 2 more for usd$134 for both. Will never use CheapOair again, and I hope that nobody else does either.”
“Cheap o Air sold me a business class tkt to Brazil and didn’t deliver the service I bought. After months waiting, frustration and lack of respect, the company offered me $150. I paid almost $2,900 in total for 4 legs of a flight. Two flights were on coach. Two flights on Business. As I flew only one in business, the least they should offer me was about $750. Besides, my stress and anxiety, as I bought a more comfortable flight because of health problems. They should be ashamed of themselves! I was a customer for many years, but now I would say: keep away from them! They do care about anything but themselves! I added a picture of my seat on my way back from Brazil. Nothing like business!”
“They advertised the cheapest flight, wrong. The airlines website was cheaper. So I called within 20 minutes of making the reservation, they want $100 cancellation fee. Never again”
“Not recommended at all
Not recommended at all. Customer service is disaster and want to rob the customer.I received a mail notification that my flight is changed and can do the changes or cancel the booking. I tried to change the flight through the app but only an agent can assist. If I want to change the ticket there is a charge and for cancellation also charges. But there is no option to change the ticket by yourself. So any amount the agent will ask you need to only agree. That’s the only option they have left.”
“I canceled the returned portion of my two way ticket that cost $1539, so they charged me additional $250 to credit my card $302 in ext 30-60 days!?
This is just ligaly steeling your money!
I would never ever again buy a ticket from Cheapoair!”
“They added charges to my ticket without telling me. My bank text me to let me know. I booked a flight and 15mins later I realized that I had the wrong return date. They wanted to charge me $153.00 to change my reservation. Frontier has a no charge change fee up to 7 days before departure. I will never use them again.”
““Misleading Price Match Promise and Terrible Customer Service”
CheapOair’s so-called “Price Match Promise” is a complete scam. I found the exact same flight on Turkish Airlines’ official website for a lower price, but they refused to honor the price match due to their absurdly restrictive policies. They limit price matches to only a few competitor websites, making their promise meaningless. This experience was frustrating and misleading. I will never use CheapOair again, will not recommend it to anyone, and advise others to avoid their deceptive practices. Terrible customer service and a complete lack of accountability.”
