Chewy.com Reviews

"I reached out to Chewy to process a return for a harness, and I was impressed by their immediate response. Not only did they handle the return promptly, but they also generously suggested that I keep the harness and donate it to a dog in need. Additionally, I asked them to cancel my active autoship essentials, and they were understanding and efficient in fulfilling my request.\r\n\r\nI shared with them the heartbreaking news of my beloved boy's passing, who was only 3 years old. In response, they showed incredible kindness and empathy. To my surprise, when I opened my door, I found that they had sent me flowers, a gesture that touched my heart deeply.\r\n\r\nAlthough I am currently without a furry companion, I am certain that when I become a fur mom again, I will definitely turn to Chewy for their exceptional service and products. They have consistently exceeded my expectations in every aspect, and I truly appreciate their support during this difficult time."

"Thank you to JC with customer service. He quickly solved an issue with an authorization for Callie's dog food. I enjoyed chatting with him. Very nice guy! Her food is arriving today after speaking to him yesterday. Thank you again!"

"I have always been impressed with Chewys customer service but they really surprised me this time. I called to make a change to my order that had nothing to do with losing one of our dogs. The rep asked me how Thor was doing and I let her know we had to put him down due to cancer. A couple days later I received a dozen yellow roses! wow that is incredible. This is a wonderful organization."

"I placed an order on Sunday and received my confirmation email. Later that day, I received a second email (which I didn\u2019t see until days later) needing confirmation of my information. When I called them all they needed was to release my order. There was no actual confirmation needed. However, the representative explained that they do this to prevent fraud. Very frustrating business practice. It\u2019s a $80 order. My order will now arrive later because of this."

"I called Chewy one day when I was not feeling well and I received excellent service to return a product, and a week later I received a care package from Chewy with a card with get well wishes. The package had a cup that said Chewy with ta nd honey in it. What a wonderful surprise! Thank you Chewy for the wonderful kind words and gift of tea and honey. I'm much better! You guys ROCK!"

"Disappointing during a time of heartbreak - Zero Stars more appropriate!!\r\nI\u2019ve used Chewy for years, since my rescue dog, Oliver needed to be on a prescription diet. Chewy became my source for everything dog related, and even more so when we added a puppy to our family. Oliver was diagnosed with congestive heart failure last year and needed to be on quite a bit of medication, hundreds of dollars a month, all purchased through Chewy. On August 19, 2023, my sweet Oliver passed away, 3 months shy of his 15th birthday and after 14.5 years of devoted companionship. Our hearts were, and still are, broken. I called Chewy the next day to notify them, through my tears, of his death and to cancel all of his medications, etc. Anyone l know that has used Chewy and lost a pet has really appreciated that Chewy will send flowers or something to the home. Well, l guess Oliver and l aren\u2019t good enough for Chewy because they couldn\u2019t be bothered to send us anything. Funny thing is, in his last days, Oliver wasn\u2019t interested in eating and l kept trying different foods to entice him, so l tried Farmer\u2019s Dog. I only placed one order with Farmer\u2019s Dog before Oliver passed, and when l notified them to stop additional food from coming, they sent me a plant and a condolence card. After only one order! And from Chewy? Not even a condolence email or card! 5 stars for Farmer\u2019s Dog, ZERO STARS FOR CHEWY. So disappointed and spoiling my other pup from anywhere BUT Chewy."

"Chewy\u2019s reputation as a business model precedes itself. If a wrong item is ordered,\r\nTypically they request that you donate the item to a shelter or rescue- and refund your money. \r\nMy kitty passed this weekend, and I did a customer chat to ask how I could return an auto shipment of prescription food since it was no longer needed.\r\nThey refunded the charge- canceled the order - and sent us a dozen yellow roses in Jackson\u2019s memory .\r\nHow kind is that ?"