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Chewy.com Reviews

3.7 Rating 510 Reviews

64 %

of reviewers recommend Chewy.com

Company Reviews

3.7

Based on 510 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 31st May 2024

Chewy.com 5 star review on 21st May 2024

Chewy.com 5 star review on 9th May 2024

Chewy.com 5 star review on 28th April 2024

Chewy.com 5 star review on 30th March 2024

Chewy.com 1 star review on 19th March 2024

Chewy.com 5 star review on 21st January 2024

Christine Grimes

59

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t say enough good things about Chewy! We have to order a prescription food for our cat, Azora, and Chewy has bern such a reliable source for getting that food. At times they were out of stock with certain foods, I’d always get 10% off my next order once the foods were back in stock. The reps are the nicest people ever. So caring and helpful and understanding. I just love dealing with them.”

Chewy.com 5 star review on 21st October 2022

Posted 1 year ago

“When my cat of 19 years died, and I cancelled my autoship, the representative was so kind and caring. Yesterday when I came home there was a vase with flowers from Chewy - incredible! So unexpected! My orders were always filled promptly and got to me early or at the assigned date. If there were a problem, it was always resolved. Excellent!”

Posted 1 year ago

“I love Chewy! Their delivery fast and accurate!”

Posted 1 year ago

“Our dog passed away and they sent us flowers!!! Also refunded our purchase we just made that we wouldn't be using. I also appreciate the free shipping and frequent coupons/credit codes. The customer service rep was terrific also. Lastly they have great quality and quick shipping.”

Chewy.com 5 star review on 14th October 2022

Posted 1 year ago

“WOW. Excellent customer service. I accidentally had a large order sent to my old address and they resent a new order no charge. Thank you!”

Posted 1 year ago

“I overnighted a prescription to Chewy after not being able to get it because of Hurricane Ian which my dog needs due to arthritis, congestive heart failure, and atypical Cushings disease. Since the med is a prescription, I have to wait for a week prior to the end of the prescription to get the written script from my vet. So, when they were back, I picked up the script and paid almost $60, on 10/3 to overnight to Chewy. They received it the next morning and called me to confirm they received it and would be shipping it out immediately. I should have gotten it this Saturday 10/8. During the call on Tuesday morning 10/4, I specifically asked if they could overnight it and I would pay for it. They, of course told me no and the only option was ground but assured me it would be here by 10/8. On 10/8, I received an Email that it would not be here until 10/10 but when I called FedEx, they said it would not be here until 10/13. I called Chewy to see what they can do to help as I was a direct hit with the hurricane and my dog needed his meds or it could kill him. It is stuck in Ellenwood GA where the hurricane hit after leaving Florida. Neither FedEx nor Chewy put a plan in place for this natural disaster. They just shipped to a place that is experiencing flooding and when I pleaded with them to help me, they would not do anything. I have been a patron of Chewy for over 6 years and purchase over $1000 in food for my animals, meds, toys, etc. They took my money when things were good but when a natural disaster hit, they failed miserably. If you have an animal that has health issues that you have to have medication for, I highly suggest you go elsewhere rather than risk your pet's life. Chewy has done a horrible injustice to the people of Florida during this natural disaster and would not even think outside of the box to help me or other pet parents in Florida, knowing we would have paid any amount of money to get our babies' meds. They took the easier way and decided to not help us get our pets' medicine. It is shameful and I have canceled all autoships as well as canceled my account. I WILL NEVER USE CHEWY AGAIN!”

Posted 1 year ago

“What an amazing company! I've been a customer for years and they're truly the best! I received a beautiful flower arrangement sent to my home following the passing of my cat. To say I was blown away by their generosity is an understatement! They go above and beyond and I can't say enough great things about this company! I'll be a customer for life!”

Chewy.com 5 star review on 6th October 2022

Chewy.com 5 star review on 6th October 2022

Posted 1 year ago

“Chewy is simply the best! I love everything about this company! Especially their customer service! Thanks Chewy for being the best!”

Posted 1 year ago

“Amazing company. After just 1 order my dog had to be put to sleep and 2 days later I receive a flower bouquet from them. Who does this anymore? Next dog I am ordering EVERYTHING from them. Wow. Exceeded expectations.”

Posted 1 year ago

“We've been a customer for years. However, over the past year, it has gotten do terrible, that it really seems like a different company. I've had 25-30% of my orders refunded, replaced or partially refunded. Recently, our box was delivered with 2 cases of Dog Foid and one of Cat Ffod. We also had, once again, a completely busted open container of catching that's. It was a huge mess, same exact issue, back yo back orders. 😤 Its surreal. We had zbts everywhere! The prior order, they had busted open the container before shipping, put a pice of purple tape around the container, shopped it anyway. I did a chargeback with my CC company, as I'm tired of getting refunds, excuses and overall lies. They really don't care about you. We spent 300 to 400 a month. NO MORE!!, It's time to run them into of business. BOYCOTT, as I believe damages are intentionally inflicted, because I called to complain several times. Let's all speak loyalty and loudly, using our dollars. Please BOYCOTT. More about Chewy to come on our website and other review sites. I tried to post photos, this site blocked them, even though the format is correct, initially. Anyway, I changed the format, it's perfectly fine now.”

Chewy.com 1 star review on 27th September 2022

Chewy.com 1 star review on 27th September 2022

Chewy.com 1 star review on 27th September 2022

Chewy.com 1 star review on 27th September 2022

Posted 1 year ago

“I have been a Chewy customer for many years. Always happy with them until this past year. The withdrew the money for my autoship 5 days prior to when they were supposed to resulting in overdraft charges to my account last month. This month my order was to be delivered Friday Sept. 23. I tracked it and found that it won't be delivered until the 28th. When I called they told mo to go to the store and buy more pet food to get buy until the Chewy order is delivered. Problem is, they have my money. I don't have the money for more pet food nor to drive the 90 miles to get it. I have canceled my autoship. Chewy is no longer reliable.”

Posted 1 year ago

“I had hoped to be a "customer for life". I don't know what is going on at chewy but they're going downhill quickly. I've been a customer since 2017 and have intentionally made all my pet purchases through chewy. They were a good company and I wanted to support them. but lately customer service is not what it was. And what's up with all the "bundles"??! I can no longer buy the items that I want without purchasing them in a "bundle" along with other items that I don't want. Being forced to buy something I don't need does not save me money. It's lovely to send flowers acknowledging the passing of your customers' pets. But how about listening to the needs and preferences of your customers while their pets are still with us?”

Posted 1 year ago

“We have ordered multiple prescriptions over the years for our pets. This last prescription has been a pain. They said they would contact the vet. I go to check on the status, and the order has been cancelled. I do a live chat to find out why it was cancelled. They tell me they never heard back from our vet for approval of the meds. I placed another order this morning. Did a live chat about 4 hours later to see if they've gotten approval from the vet. They said not yet. I called my vet to find out if they sent the approval. They let me know the approval was sent earlier in the morning. We'll see if Chewy actually ships the prescription. If not, we'll be ordering her very expensive meds from another company.”

Posted 1 year ago

“I recently contacted Chewy for a possible defective product. I messaged them on their website, and received an immediate reply to expect an email within a few hours. I received an email not even 2 hours later stating that the product was not on par with their standards, and that they would send a replacement product. I received the replacement product the next day. I have been a customer for many years and this was the first time I contacted them. I AM A CUSTOMER FOR LIFE! I was extremely impressed with their customer service, their prompt response, a lovely email and a quick replacement. This company treats their customers with respect and the upmost care. Thank you team Chewy!”

Posted 1 year ago

“I’ve been waiting on a refund for two months now. After calling 7 times, 3 supervisors and multiple attempts to process, I still have not received my $156 refund! They keep giving me the run around on why they can’t do it or they say it’s on its way. Save your speech and send my money please!!”

Posted 1 year ago

“Ordered prescription eyedrops for my poodle. Rather than accept a picture of the prescription, they contact the vet to confirm, a process which "usually takes 1-2 business days". After a week - nothing, I called Chewy. No vet confirmation yet, service rep said. He called the vet while I stayed on the line, came back and told me it was all set. Drops would arrive in 4-5 days. Too long, since I now had nothing to keep the pressure in her eyes manageable, but I decided to trust them. Five more days pass and nothing. I call again. Service rep says THEY HAVEN'T HEARD FROM VET YET. I tell him I've already done this once and my dog is suffering because of this unexplainable delay. Silence. I ask "do you understand what I just said?" With forced patience he says yes, offers no apology or explanation. I cancel the order. Order dog toys from Chewy, but not prescription drugs.”

Posted 1 year ago

“We've used Chewy's to purchase food and litter for our cats for several years, and their prices are reasonable, ordering is easy, and delivery is fast. What prompted us to write a review is their consideration and response to our notification to them that our last cat passed away this week. They emailed us a very nice sympathy message, told us to donate the food already shipped and refunded our payment. Then yesterday we received a flower arrangement expressing condolences. Definitely a corporation that cares about its customers and pets.”

Posted 1 year ago

“I know Chewy is owned by a super large corporation but they treat you like it is a small organization or a mom and pop store. I started using Chewy during the pandemic when we were in lock down and haven't stopped. When you call customer service, you actually talk to a live person on the first call. There is always someone on the opposite end who is there to listen and help. When my pet died, they sent me flowers with a personal note which is more than what my veterinarian did. Empathy and customer service go a long way. Keep it up Chewy!”

Posted 1 year ago

“I use to order my dog’s dog food from Chewy.com. They have an automatic shipping option. I never had to go to pet supply stores or worry about getting low on food. The dog food just showed up. They also had exactly the right size tennis squeaky ball for my dog. When my dog passed away recently the company sent me a bouquet of flowers. Will refer everyone! Love Chewy.com!”

Posted 1 year ago

“I have been doing business with Chewy for a long time and in my opinion, Chewy has the most exceptional customer service of any company I do business with, hands down ! Time after time they have exceeded my expectations and I can’t say enough about how positive every experience I have had with over the years has been. I wish other large companies would provide service half as well! My hats off to a wonderful company!!”

Posted 1 year ago

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Chewy.com is rated 3.7 based on 510 reviews