Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 649 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had placed an order for cat food. Realizing I used the wrong payment method, had talked to somebody on the chat. Asked them to cancel my order because I didn't want to use the payment method I didn't want to use. Some idiot canceled my order and told me she can changed my payment method to what I want. Well, I checked and to my surprised they never changed the payment method to the one I wanted to use. How can they be that dumb and don't do it if you don't know how to reorder my stuff and use the wrong payment method. Somebody is a real idiot. Cause my charges go up because of the dumb ass.”

Helpful Report

Posted 1 year ago

“They were trying to make up for another mistake by sending me some stuff but they sent it to the wrong address even though I went over my new address with the girl on the phone two to three times so now I have to wait an additional 2 to 3 days for my kitty litter mind you I'm in the hospital when all this was going down I just got home I can't even go to the store to get kitty litter it should have been here already these people don't have any clue the trouble and pain they cause people when they don't do things the right way my stuff should have been sent to the right address not to some old address and now it's going to be just thrown out”

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Posted 1 year ago

“Chewy refused to accept a return on an expensive prescription mistakenly ordered. Now my cat suffers becsue of this. I spent hundreds.”

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Posted 1 year ago

“Absolutely terrible. This is my worst online shopping experience ever. I purchased an item with 12 month full refund warranty. It broke after 8 months so I sent it back. They never refunded me. I called customer service many times and they were not helpful. So I ended up losing the item since I sent it back AND I didn’t get my money back!! Robbery!”

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Posted 1 year ago

“I have been a loyal customer of Chewy for years now. They are amazing! I have had two times when I needed to return an item--either I bought something that was the wrong size or I bought the wrong food, and both times they refunded me immediately. I didn't even need to return either item! They let me just donate the item (or keep it) and they refunded me anyway! Their customer service is impeccable and I have never, ever, experienced a company so devoted to pets AS WELL AS their customers. I never go on line to leave a review. But, in this case, they deserve my efforts.”

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Posted 1 year ago

“Chewy deserves a negative review. I ordered dogs bones for my dogs. When I received them they had mold on them. I’ve gotten orders that items were half full and one the cat litter didn’t have a cap and the litter was spilled. Just recently I ordered two e-gift cards that were never sent (ruining Christmas) but they did charge my credit card!! Greedy company. Prices aren’t that great either, can do better locally. Worthless”

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Posted 1 year ago

“The best customer service around!”

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Posted 1 year ago

“WOW!! We are beyond happy with Chewy, from the great prices, fast next day (in our case) delivery, to the best customer service we have received from almost any company. To add to that, the sensitivity when we wanted to return a product due to our pet passing, not only did they provide a credit, they deliveted the most beautiful and unexpected 'in sympathy' flower delivery to our front door!! We cannot say enough good things about this company. Do yourself a favor and use them! Thank you again Chewy!!!”

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Posted 1 year ago

“I only ordered from Chewy once. Unfortunately what I ordered I could no longer use. My Gracie passed away. I contacted Chewy. They not only refunded my money but sent me flowers for my loss. What an amazing company!!”

Helpful Report

Posted 1 year ago

“Dec. 7th I needed to order one item I forgot and new Visa card hadn't arrived. CHEWY worked with me -knew it was important to me. - the item arrived the next day, What company does that. Dealt with them for. y e a r s Bought three pet strollers from them in the past among many other pet products and their excellent helpfulness and great products is still right up there. Absolutely love dealing with with this company - and ZAK is happy I'm dealing with - them too - he is going to have a great Christmas”

Helpful Report

Posted 1 year ago

“If I could give this company 0 reviews I would in a second! I have never been so insulted and humiliated in my entire life as they made me feel today. I placed an order and received an email saying I needed to call to confirm my order before it shipped out because of a coupon that was already in use. However, this was a site wide coupon and not a coupon that was assigned to me. Great, I called and even the rep was confused. She said she would forward this to higher ops and I would get an email once it was resolved. The next day another email saying I needed more information to complete my order. I called and the rep asked me for my phone number so they could confirm my order... Okay, I did that, and then they asked me to provide the name of the product, description, and color if applicable. I laughed because, honestly, I thought it was a joke. and said, "This is ridiculous." He continued by saying that I needed to give the most correct information if I wanted the items shipped and that this was not a joking matter. I requested to be transferred to someone else at this point since I felt like the individual had an attitude towards me. As I was on hold, I told my husband as he was passing by, "are you F**ng kidding me" This person on the other line has the nerve to come back and say "did you just use profanity?" I said Yes, I'm in my home and speaking to someone else. " I mean, I can't speak to anyone else while I'm on hold! the "supervisor" named Carol then proceeded to accuse me of creating multiple accounts to get a discount. At this point, I was already aggrevated and said you know what? cancel this order and close the account. I have never felt more humiliated in my life as I did then, and all for what?! For saving an extra buck? Well, Chewy just lost me as a customer, and I will continue to let my family and friends know about this.”

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Posted 1 year ago

“I have been with Chewy.com for ten years and I have never been disappointed in their excellent customer service, delivery service, and competitive prices. I highly recommend Chewy.”

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Posted 1 year ago

“Poor delivery of items, cust.serv at chewy was no help, did not bother to contact fed ex for me and told ME to contact them!!! I will never use chewy again, I can get what I need at Walmart for the same price”

Helpful Report

Posted 1 year ago

“I’m shopping for Black Friday sales and I noticed that chewy had a new customer sign up for free shipping so I signed up but it didn’t give me free shipping and then they sent an email saying that I had to call them so I called them and they wanted to confirm that I had made the order so I answered questions and then they said I was getting another call from the customer service department so I’m just annoyed aF ( what a hassle and they said no free shipping ( so false advertising for free shipping ) WTF.”

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Posted 1 year ago

“Bate and switch! Comparing prices on Amazon and chewy for my cats very expensive cat food. Signed in to chewy they offered 50% off on AutoShip for the food. Of course I ordered the food through chewy. I get an email saying I need to call to verify my payment information I called I verified it. The next day my order still sitting there not shipped. I sent another email. Why is it not shipped? They say please call us. This is now two days, I call, I’m told that the problem is I’m not eligible for the 50% off…they will ship it out at a higher price which is higher now than Amazon. I told the girl you offered the 50% off I didn’t ask for it. I had no coupon for it. It was just there on my account , she said sorry basically that’s too bad do you want me to redo the order at a higher price? Of course I said no I will order it through Amazon. I had ordered from them before, I had no idea why they offered me the 50% off on the first autoship but if it’s a glitch then they need to fix it and honor the price. The very least they could have done was tell me when I called the first time instead of waiting 2 days.”

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Posted 1 year ago

“This company goes above and beyond. Aside from everyone being very polite. A real person is available to talk to any time of the day and they do whatever they need to make sure your animal is happy. My cat recently passed and I wanted to return an order that I placed a few weeks before. Not only was the return easy, but I received a next day sue package at my door step with a dozen roses in a vase for the loss of my cat.. This is really a special company. I couldn’t believe it.. Thank you so so much Chewy!”

Helpful Report

Posted 1 year ago

“Fast delivery for my special needs dog, and they honor prices from other retailers I don’t like as much because I prefer the way Chewy operates.”

Helpful Report

Posted 1 year ago

“I want the world to know that Chewy.com is the best company on earth! More than once, customer service has saved me from making mistakes by handling changes instantly over the phone. So, today I told Victoria that my husband had moved out and now had the cat, so I needed to switch Lily's food auto-ship to him. He doesn't have his own account and her food is by prescription, so I didn't know how to set that all up. She got everything straightened out and said I would be getting a big fuzzy discount. I paused, then asked if that was just because she was a nice person. She said that was the least she could do with all I was dealing with (!). She could relate to me since she had to run out of Boston and move to Texas to get away from her ex. At the end of our conversation, I told her that I hoped her life had improved since her move and she said "Oh, yes. I have been here for two years now and met a wonderful man." Isn't that amazing? and kind and caring? Chewy finds these wonderful people that make contacting them a pleasure.”

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Posted 1 year ago

“I spoke with a rep from Chewy on Nov 7 placing an order for my grandkitties Christmas. During our conversation I mentioned we lost our beloved dog Teddy back in 2021 from a sudden illness. Well. On Nov 8 I received a beautiful bouquet of flowers from Chewy just to say they were thinking of us and the loss of our Teddy. WOW how special is that. Thank you so much. 💓”

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Posted 1 year ago

“i had to cancel the autoship because of my dog's passing.The 2 ladies I talked to were very compassionate and very much appreciated.”

Helpful Report

Posted 1 year ago

Chewy.com is rated 3.7 based on 649 reviews