Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 649 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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3.7

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a loyal Chewy customer for years and just realized I never wrote a review. The very first time I got an order from them I was concerned because the kitty litter came opened (you could tell it was an issue with the litter company's packaging, but either way it arrived broken open and made a mess in the Chewy box). I was set for a fight to get a refund or replacement but it was no big deal. Over the years there have been occasional issues where something arrives damaged (between our pets, our fosters and what I buy to donate I sometimes have had huge orders) and it's always been so easy to fix. They always recommend taking anything worth saving to a shelter instead of returning, which has reportedly helped a lot of shelters nation-wide. I know they do a lot of great PR with folks too (the portraits, the flowers after a pet dies, etc) which I think is really sweet too. What really sealed it for me that they are great is that I got an email recently about Chewy giftcards I'd earned through sales but had forgotten about...for several years! They emailed me to let me know I had a giftcard balance of $80 from 3 different orders. I have autoships with them and they didn't HAVE to do that, I'd still be ordering supplies and prescriptions from them every month. But they just saved me $80 that I'd legitimately forgotten about, and I think that's great. Our family loves Chewy!”

Helpful Report

Posted 1 year ago

“Disappointing during a time of heartbreak - Zero Stars more appropriate!! I’ve used Chewy for years, since my rescue dog, Oliver needed to be on a prescription diet. Chewy became my source for everything dog related, and even more so when we added a puppy to our family. Oliver was diagnosed with congestive heart failure last year and needed to be on quite a bit of medication, hundreds of dollars a month, all purchased through Chewy. On August 19, 2023, my sweet Oliver passed away, 3 months shy of his 15th birthday and after 14.5 years of devoted companionship. Our hearts were, and still are, broken. I called Chewy the next day to notify them, through my tears, of his death and to cancel all of his medications, etc. Anyone l know that has used Chewy and lost a pet has really appreciated that Chewy will send flowers or something to the home. Well, l guess Oliver and l aren’t good enough for Chewy because they couldn’t be bothered to send us anything. Funny thing is, in his last days, Oliver wasn’t interested in eating and l kept trying different foods to entice him, so l tried Farmer’s Dog. I only placed one order with Farmer’s Dog before Oliver passed, and when l notified them to stop additional food from coming, they sent me a plant and a condolence card. After only one order! And from Chewy? Not even a condolence email or card! 5 stars for Farmer’s Dog, ZERO STARS FOR CHEWY. So disappointed and spoiling my other pup from anywhere BUT Chewy.”

Chewy.com 1 star review on 28th October 2023

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Posted 1 year ago

“I’ve been a customer for years and have always used auto ship. For the first time something was missing from my order. I contacted Chewy. Within minutes I had an email telling me that the missing items would ship immediately. Chewy has the fastest customer service anywhere.”

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Posted 1 year ago

“Chewy not only offers the best prices, processes and ships quickly, but they back up their products. We recently received a shipment of insulin that had been reasonably well packed but had been on the delivery truck too long. (We're in Arizona). Temperature of the insulin exceeded the safety margins for that product. One phone call to the Chewy Pharmacy...and a replacement has been sent...with no charge...not even for shipping. Thank You Chewy.”

Helpful Report

Posted 1 year ago

“Chewy’s reputation as a business model precedes itself. If a wrong item is ordered, Typically they request that you donate the item to a shelter or rescue- and refund your money. My kitty passed this weekend, and I did a customer chat to ask how I could return an auto shipment of prescription food since it was no longer needed. They refunded the charge- canceled the order - and sent us a dozen yellow roses in Jackson’s memory . How kind is that ?”

Chewy.com 5 star review on 11th October 2023

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Posted 1 year ago

“I Thank you Chewy for always great fast service. Love dealing with them. The staff is always knowledgeable & sweet. Their prices are very good. 😊”

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Posted 1 year ago

“I placed an order on September 1, 2023. My card was doubled charged on the 2nd and the 3rd, after the pending hold fell off on the 1st. I've provided proof that it is an actual debit from my account, yet, I still get the same scripted generic response from the accounting department. "When a pending hold is placed it usually falls off within 24 ti 48 hours after the actual charge. We're a month past as I said and everyone I speak to refuses to acknowledge I provided proof of an ACTUAL DEBIT. They are very unprofessional and unconcerned with their mistakes and taking my money.”

Helpful Report

Posted 1 year ago

“So disappointed with Chewy right now 😡We have been loyal customers for years… dog food on Autoship, plus various other items for our 3 household pets. Not to mention purchasing gifts for extended family & friends over the years. But yesterday I ordered $130.00 worth of items during their FALL promotion, expecting to receive a $30 e-gift card and DID NOT receive it. After calling Customer Service, one representative told me it was because one item in my cart did not qualify even though I spent over $100.00 without that item! That doesn’t make sense. After talking to a 2nd representative, I was told “Yes, that promotion was very confusing to a lot of customers “. Come on Chewy… you used to be better than this. Why so shady?? I’m looking elsewhere. The delivery of our Autoship was always a terrible experience anyway. States right on our address lable to leave the package on our front porch ( OUT OF THE WEATHER). Nope… several times it was dropped at the end of our driveway, or right in front of our garage door in the path of our car coming or going from inside the garage. And I lost count how many times the food got wet from rain! I called so many times plus created a Fedex account to again place a note to PLEASE place on our front porch. It’s just tiring & such a let down.”

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Posted 1 year ago

“I LOVE chewy.com and they make my life so much easier! The only complaint I have is that I didn't start using them sooner. I have no clue why anyone wouldn't shop for their pets here. The prices are better than I find at local retailers, the selections are better and they are shipped to your door both quickly and free! This is a win/win situation for both myself and my vast array of pets. Thanks Chewy!”

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Posted 1 year ago

“I lost my dog and had to cancel autoship meds, Nicole gave her condolences, canceled, removed dog, but the most outstanding compassionate act was they sent me flowers.”

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Posted 1 year ago

“My orders with chewy have that or I should say cost me around $400 every month. This month however I was short on my order and I was told that they couldn't do anything until they waited on FedEx to investigate as to why I did not receive part of my order. Part of my order was delivered 2 days ago and now they're making me wait till they get through with an investigation with FedEx they refuse to refund me reorder or anything else they said it could take up to 78 hours. I have talked to the manager and and of course they are not the easiest people to talk to if you don't get a good representative when you call then you are hurting. They will not work with you and they sometimes are rude. Those Representatives should not even be working with the public that is my view on that. I have been a loyal chewy customer for about 10 years but for them to tell me I have to wait to get the rest of my order or a refund and actually there is no limit they just said until they do a investigation with FedEx which to me is not fair for the customer. In fact chewy used to take care of the customer but like I said not now not what I'm going to hear when it is it is so unfair and rude that I will not be ordering from them again I will put my order in with someone that's going to appreciate my business. The original representative I talked to about this as I said was rude and just didn't care about the customer”

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Posted 1 year ago

“Truly, a wonderful company! We have used them for years with absolutely no problems. They are fast, efficient, and professional. But the thing that is so incredible about them was with the passing of our dog about a week ago. They have gone above and beyond. We have been truly shocked by their kindness with the loss of our Pat. I don’t know any other company that would send flowers and memorialize our pet. We are a customer for life.”

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Posted 1 year ago

“Always have my stuff in 3 days or less and customer service is wonderful!! I must say this is the best place to get your pets food and any other items for them. They have the best prices out there and if you ever have any issues they are always willing to help! I accidentally mail my things to the wrong address and they were able to re-route the whole order and get it to me in 3 days!”

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Posted 1 year ago

“We recieved great customer service with chewy ,Monica always so helpful.when our dog passed 2 weeks ago chewy not only refunded out food we had just recieved but also sent flowers..Thank you Monica and chewy..”

Helpful Report

Posted 1 year ago

“Had to call over five times to get my dogs prescription even though they have a button that says let us do it is so much easier and all they ever tell me is we sent an email to the vet yeah I know you did but your email goes to junk mail so call the f****** vet like you said you would and do your job after this I'm done using my this website poor customer service and a bunch of liars”

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Posted 1 year ago

“What an awesome company! I had been on auto-delivery for probiotics for my pet, Daisy. After a long, happy life, Daisy passed and I forgot about the auto-ship until I received a notice that the next shipment was being processed. I contacted Chewy via email to let them know that I no longer needed the product and they were not only able to cancel the future auto-ship but also immediately cancelled the pending one! On top of that, I opened my door the very next day to a flower delivery sent by Chewy with their sympathies. If they didn't have my heart before, they do now!”

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Posted 1 year ago

“Customer service is awesome. I had a problem with an order,and they quickly resolved it.I will be buying from Chewy again.”

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Posted 1 year ago

“I owe a lot of gratitude to Stephanie at Chewy. She was so kind and helpful after the loss of my beloved cat Lucky. Chewy is an outstanding company. My reoccurring orders were always correct and on time. I will get another cat at some point and I will return to Chewy for there products, professionalism, customer service and kindness during a very difficult time. Thank you so much Chewy and Stephanie.”

Helpful Report

Posted 1 year ago

“After receiving Chewy auto shipments to my home for 4 or 5 years I'm NOT a happy camper and disappointed at Chewy's discriminatory singling out customers credit card procedure. ****I called Chewy's 800 num Aug 5, 2023 7am Central NJ eastern time & spoke to a young male voice who slurred his name to tell Chewy I just received a email from Chewy that my auto ship order was going to be delivered on or about Aug 9 & I wanted to have it shipped asap. He asked me about my pet and I gave him my name of 75 years, phone number of 23 years, address of 45 years, email of 10 years & he asked me for my last 4 digits on my credit card. I told him I don't remember which credit card is on file with Chewy and no one has ever asked me before. (Dah...if I had not called to ship the order sooner Chewy WOULD HAVE USED MY CREDIT CARD ON FILE for the auto shipment for Aug 9, 2023) I asked to speak with a manager who identified himself as Joseph and told him no one ever asked for my credit card information before when I changed my order. I'm a handicapped person in a wheelchair diagnosed with heart failure & its hard for me to get across the room to get my credit card info. I came back to the phone giving my 2 credit card info numbers not knowing which one was on file with Chewy. Joseph told me he was giving me a 10% discount on my order, were I replied great a 10% discount for a heart attack. CLINCHER: Joseph asked if I still wanted to send out the autoship. I replied, Hell Yeah. 0 customer service. very very very disappointed I always received above average treatment before from Chewy. CHEWY YOU COULD HAVE DONE BETTER”

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Posted 1 year ago

“Goodyear Warehouse is nearby and we always get next day delivery but prior it was also horrible with FedEx leaving packages of Prescription food or 48cans of 13.7oz in walkway or side it was horrible delivery. It happened for 6 months no one doing anything to help. Finally a supervisor did what I asked to contact supervisor in the dispatch of Fedex driver and report him. Finally he was Fired! But now I order my continued AUTOSHIP and look how lame Chewy has permitted my expensive Prescription Dry food to leave Goodyear Az. which is nearby they let FedEx take the package all the way to California in this barbaric HEAT 116degrees and more in the Desert the truck is carrying the Dog Food for 5-6 days for just to return to Arizona!! How stupid can that be? Yes I said stupid ignorant too! I even offered to drive to Warehouse to pick it up for replacement and the woman employee mistreated me. Other’s were alright but never followed thru to call. I said watch food arrive even later by Friday 4th and she said no way that won’t happen! WELL IT HAPPENED no food no delivery and why would I accept it now? It’s overcooked ruined from the excessive HEAT how lame to go to California just to let the food’s to sit in Hot FedEx Truck and to head back to Arizona to finally deliver it!!!? No apology no phone call! The Vet said not to open bag if arrives. I always give excellent reviews for all Employees always. Immediate I do so to supervisor they appreciate it. But now it’s mute point! Had to drive over an hour to locate a prescription food for the dogs and in a body cast!”

Helpful Report

Posted 1 year ago

Chewy.com is rated 3.7 based on 649 reviews