Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I had to cancel an autoship for my cat that had passed away. Within a week, I had a beautiful bouquet of flowers delivered to my home with a heart touching message. I was so touched that Chewy.com took the time to send these flowers to me expressing their sadness in the loss of my beloved pet. I was amazed that any company would take the time to do such a kind thing; and though I thought customer service was a thing of the past, Chewy.com proved me wrong, with the best and kindest customer service ever. I am so impressed, Chewy.com customer service is EXCELLENT, AND SUPERIOR to anyone I have done business with. I cannot express how much this meant to our family.”

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Posted 2 years ago

“I had ordered a case of prescription cat food for my cat, Jebadiah, because he was very sick. I did the auto delivery for another case. Sadly, after Vet, urgent care, hospital & $5,000.00 spent, my wonderful furry companion died of cancer. I had canceled my order for the auto-ship but the case was shipped anyway. When I called chewy, a lovely young lady answered (I think her name was Denne) & told me to donate the case to a shelter. She then was so sweet to give me condolences for my loss. To my surprise, a few days later I received flowers & a condolence card from her & chewy. I was amazed and very touched. Thank you Denne & chewy. So appreciated the human touch.”

Chewy.com 5 star review on 19th April 2023

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Posted 2 years ago

“Chewy used to be a good place to order pet food and supplies from. However, within the past year or so, it has gone downhill drastically! Items are always out of stock, they send expired and spoiled food, the coupons advertised never work, false claims, etc. Plus shipping takes a week now and no longer the 2-3 days as they say. Be advised to stay away from this company!”

Helpful Report

Posted 2 years ago

“I’ve been a monthly autoship customer for several years since they first started. They tried to haggle down a promo by offering half of the credit. Once a rep said she was refunding only a partial for crushed cans of cat food instead of exchanging the whole package. I didn’t know reps could make their own rules and nickle and dime crushed packages. They offer false marketing promos. For a $10 credit, they lost a customer because of their deceptive flea market haggling tactics.”

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Posted 2 years ago

“I recently had a bad experience not with Chewy but with the shipper. Before calling FedEx I called Chewy to report the problem. As always my call was answered by a human being, this time Adonis. He was polite, helpful and compassionate. His service was so excellent that I asked to speak to his supervisor, Claire. She made me feel valued and validated, all with an upbeat professional but friendly style. I’ve been a Chewy customer for almost six years and they have more than earned my loyalty. Thank you Chewy.”

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Posted 2 years ago

“They absolute only reason I am giving them one star is because I don't have the choice of zero. I just found out that they are open and make their employees work on Easter Sunday. I have to wonder the morals, the character, and the lack of integrity this company puts forth. I have zero respect for this company and would never even consider continuing to shop there. I will equally tell everyone that I know. What a very very poor way to do business.”

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Posted 2 years ago

“Through the years, I have always received the best customer care from chewy but no words can express my gratitude to this company then today upon notifying them that my dog passed away and I needed to stop my auto ship medication, I received the most beautiful sympathy bouquet of flowers with a hand written note. This is above and beyond anything you’d find anywhere else.”

Chewy.com 5 star review on 8th March 2023

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Posted 2 years ago

“My baby recently passed and I contacted Chewy to see if I could be refunded for unused, unopened bottles of medicine. The customer service rep (Laura) was very helpful in getting me a full refund in no time. Two days later there was a knock at my door and there on my doorstep was a beautiful flower arrangement with a very touching card from Chewy expressing there condolences for the passing of my baby. Where else do you see such personal touches from a company as large as Chewy? Thank you Chewy! I will always recommend you to others for all there pet needs. And thank you for your condolences!”

Chewy.com 5 star review on 1st March 2023

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Posted 2 years ago

“OMG!!! Chewy went waayyy above and beyond our expectations!!!! We are customers for life!! We had automatic orders for our cat food and then our kitty passed away. Veron at Chewy not only refunded our cost for the food but also let us donate the food to an animal shelter. Then, on top of that, Chewy delivered a bouquet of sympathy flowers for our kitty who passed! I was in tears. That meant so much to us and touched our hearts. Thank you Chewy from the bottom of our hearts!!!”

Helpful Report

Posted 2 years ago

“This was my first and last order from Chewy! I am pet sitting for two months, the owner was ordering canned food for the pet and I was ready to order canned dog food, the suggestion was why don't we order it all hand have it shipped together. OK Well the order arrived, well packaged, inner cartons were shrink wrapped inside the shipping box. Opened the individual cartons, (dog food 12 cans each-cat food 24 cans each). One of every three cans were bent, not just a ding literally bent in, this could not have happened in shipment, the cans could not move. cans were probably received for "bent & dent" store. Out side box had no damage, hand carried to my door by Fed X driver. All my future orders will come from Wal Mart online, never had a dented can, cheaper, and free delivery”

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Posted 2 years ago

“I love you chewy. I will never get my dog food anywhere else. You have been so patient and helpful with my spoiled shih tzu. Best Company out there!”

Chewy.com 5 star review on 19th February 2023

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Posted 2 years ago

“on February 03,2023 I had my vet send out an order for our dog to them for a prescription. I have not received a call, email, text, smoke signal or anything from them to notify me that the prescription was being denied. I called to ask a status of the scrip and I was told by the customer service agent that it was denied from failure to reach the Vet. They placed me through to the Pharmacy Tech who told me that they have not gotten ahold of the vet and that was the reason why it was denied. They then placed me on hold and called the vet to confirm that the script was good. 11 days I had to follow up with them to get this resolved. The pharmacy tech (Bree) the rudest tech, she would not answer any questions on why my order was cancelled, why they did not contact the vet etc. I asked to speak to a supervisor and was told that she does not have a supervisor that she reports too. Every time i spoke she would speak over me; I would tell her that i was trying to talk and she would continue to over speak to me ignoring any questions that I would have. She finally patched me through to a supervisor (Tiara) who explained to me that my order was received on 2/3, and they need to a hear a voice to confirm, which my order was not touched until 2/8. (5DAYS)!!!!! She was alarmed by this and said this should never happened, it should have been completed in 24-48 hours after they received. They never called my vet to get this confirmed and they closed my order. I had to finally get the supervisor to answer my questions, and get this order placed.”

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Posted 2 years ago

“This is a great company. This great company is part of my family. I am very happy with your "Chewy" services, which any good company can provide; however, your company has proven part of the family time and time again. Through the years, Chewy sends cards on my fur babies birthdays, and you recently acknowledged the death of one of them. Going the extra mile keeps you guys above the best companies. It's a pleasure to do business with your company. Thank you all.”

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Posted 2 years ago

“Recently, my wife and I received an email from UPS that said we’d be getting a delivery from Teleflora in Bogota, Columbia, South America on Thursday. I immediately went into semi-panic mode. I didn’t order anything; Ruth didn’t order anything. And it’s coming from South America? I checked our online bank accounts, wondering if someone had breached one of our credit card accounts, but nothing looked amiss. So then I called the Teleflora toll free number. The very kind woman I spoke with said that yes indeed we had a floral delivery coming, but she didn’t want to divulge any additional information. On Wednesday a bouquet of one dozen beautiful roses arrived from the folks at Chewy.com, in sympathy for the recent loss of our 18 year old cat, Jade, my brother's cat, who we adopted when my brother passed on four years ago. We were stunned and tearful…again! Not only did Chewy refund us for the three cases of cat food we had just ordered before Jade passed and ask us to donate the food (which we did…to Kitsap Humane Society and the Central Kitsap Food Bank), but now they sent us roses. WOW! These are the same folks who in 2017, when I sent them a photo (with a cat food order) of me as Santa Paws with a Kune Kune pig for the Humane Society of Mason County, unexpectedly sent me a small acrylic oil painting of a pig in a Santa hat, signed by team member Sabrina Rubio. I can’t possibly say enough about the heartfelt customer service that Chewy and their employees provide. I’ve heard similar experiences from other customers. I would be honored to be their spokesperson if ever given the opportunity. They're the best!”

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Posted 2 years ago

“Awesome customer service! My dog developed a food allergy and Chewy immediately removed my continuing autoship order and told me to donate the newest shipment to a shelter in need of dogfood. Even Chewy is a large company and may not consider returning the food as a cost effective measure, if my assumption is true. I think this to be a tremendous resource for the Fur Babies in need. Kudo's to Chewy's company policy for helping in a needed area that often is overlooked.”

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Posted 2 years ago

“Let me start with this. On Saturday, my min pin passed away. He was 17 and spent much of his life on the back of my Harley, wearing a leather jacket with inappropriate patches and goggles. I had the privilege of his love for many years. Chewy has been supplying us with his meds for the last couple years, at a reasonable price, with fast delivery. I checked to see if I could return the last order since he had passed away. They couldn't take the meds back, but they refunded my money for the last order. Today, I got home to find a flower delivery with a nice card attached. That was above and beyond. Thanks Chewy.”

Chewy.com 5 star review on 31st January 2023

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Posted 2 years ago

“I ordered an important, expensive Rx from Chewy. Waited 3 days for approval from vet. But my vet never never got any info from Chewy and that this is an ongoing problem. I called to report it to Chewy and asked the to check with the vet. They blamed the "portal" and claimed it's not their problem. I don't think they give a shi*. Chewy lost a customer. I found a different Pharmacy.”

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Posted 2 years ago

“I have been a customer of Chewy for several years, purchasing different products, cat trees, toys etc and have loved their customer service. Chewy has always been great with anything concerning the needs for my cat(s) My 3 year old cat I adopted from the SPCA almost a year ago, was diagnosed with tiny stones in her bladder,(genetic for some cats) she is now on prescription Royal Canin Urinary SO Dry and Wet food for the rest of her life. And she Loves it. It was difficult finding it in stores, so I started ordering it from Chewy, which makes it so much easier and it gets delivered to me very quickly. Thanks Chewy, My Sophie girl is now happy and healthy.”

Chewy.com 5 star review on 23rd January 2023

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Posted 2 years ago

“I have been a customer for many years and Chewy has always been great. I have lost several rescue pets over the years and they always send flowers and include a personal note of sympathy. I always cry but it's just so thoughtful. I received this gift the other day for no reason except it was National Bird Day. It is a BEAUTIFUL painting of my Cockatoo named Mango, who will be 32 this year. What a wonderful surprise. I love it ! Thank you so much.”

Chewy.com 5 star review on 21st January 2023

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Posted 2 years ago

“I had to Cancel my standing order after my dog passed away, and not only did they refund me for the bag I got days after losing Frankie, but they even sent me flowers with a personalized condolence note! We are not ready for another fur baby yet, but when we are we will definitely be using Chewy again!”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 650 reviews