Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought the poultry toothpaste several times and it was great. This last time it was not good. We cannot submit review or get assistance.”

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Posted 2 years ago

“We all know how great Chewy is. Today they surpassed even themselves. I had a serious problem with a Chewy delivery by FedEx, and spent all day on phone, text, and computer with no realistic assistance by FedEx. On my final call to Chewy, a supervisor gave me a refund for my order of dog food, as I was down to only one day of food for my girl. The problem was not one that was caused by Chewy and it was above and beyond, IMO, to take that step. After hanging up I went to the door to ask my neighbor for help carrying the package. It was already sitting there! I don't know if my neighbor saw it downstairs and carried it up or whether FedEx actually came through. I called Chewy back immediately and offered to forego their kind offer of a refund, but was told it was already entered and they were happy to leave it as it was. This is what is taught in business school as excellence and as goodwill. Thank you, Chewy!”

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Posted 2 years ago

“I work at a Community Health service program the assists the homeless. Many homeless have dogs, often their only friend. They take care of their dogs first in many cases to their own detriment. Chewy, when contacted donated both dog food and dog leashes over the last 2 days. They were the only company so far to step up. A+ to Chewy!!”

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Posted 2 years ago

“Always happy with Chewy's service. Thank you Chewy for the flowers you sent after our dear dog Riggs passed! Very nice gesture!”

Chewy.com 5 star review on 25th December 2022

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Posted 2 years ago

“I recently lost my handsome boy Winston. He hardly ate from the bag I had and I forgot to cancel the autoship for his dog food. When I got another order I called to ask if I could return it they graciously refunded me for the last two bags. Wow that’s love!”

Chewy.com 5 star review on 20th December 2022

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Posted 2 years ago

“I need to let everyone know how wonderful Chewy and staff are to you as a customer. While speaking to them on phone about my cat they asked about Sunshine my cockatiel. They keep your pets names on file. How sweet it was that they asked however I had to tell them the sad news that she went to bird heaven 10/10/2022. The next day I received a lovely floral bouquet expressing their sadness. i can not say more wonderful things about such a large company that can take time to do such a sweet thing. My heart felt to everyone at Chewy. Carol Sanchez”

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Posted 2 years ago

“Chewy has been a life saver for me in terms of timing of shipment for food and meds for my dog with cancer. super fast delivery. I only wish that that Chewy could reduce their carbon footprint and find a better way to package the goods they ship. Massive cardboard and paper in each delivery. Something to consider.”

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Posted 2 years ago

“After getting my Chewy.com package and discovering I had ordered the wrong item, I called the company. Amazingly a live customer service rep answered after only two rings! No annoying menu! The rep was wonderful and very helpful in arranging for a credit for the wrong item and reordering the correct one. The real surprise was when I inquired as to a return shipping label, the rep suggested that I donate the items (doggy pop bags) to my local animal shelter! So impressive and what a great charitable policy. I am a returning customer and will surely continue to be. I am always happy with Chewy's products, speedy shipping and customer service. Five Stars!!!”

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Posted 2 years ago

“I placed the prescription order for my dog. I checked the tracking number shows the package was delivered on 12/2/2022 9:52 PM. Chewy app shows my package was delivered on 12/3. However, I didn’t receive the package at all. I ended up need to call them. I received the email from Chewy said if it happens again they aren’t guaranteed to provide the replacement or refund (I have attached the email). The prescription item is not cheap and I didn’t receive the package. They delivered the replacement today but I definitely don’t want to buy anything from Chewy anymore. I think they should have better carrier and better service. I check Petco and Petsmart all have the prescription item. I just want to say Chewy is not the only choice. Everyone can check and order from other stores.”

Chewy.com 1 star review on 7th December 2022

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Posted 2 years ago

“Chewy is a decent website to order from with reasonable prices. I started ordering there because I would get the products really fast. The site states 1-4 days. Lately this has not been the case and very inconvenient. Sometimes taking up to 5 days for me to receive my items.”

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Posted 2 years ago

“I have been using Chewy for years...great customer service prompt delivery...my cat died last week and I had to cancel my order....no problem...yesterday I received flowers from the chewy family on the loss of Sonny.I was so touched...such a kind gesture I cried.”

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Posted 2 years ago

“I had purchased some canned dog food for my dog who has extreme allergies; unfortunately, I realized after receipt of the food that my dog would not be able to eat it as there were allergens in the mix. Chewy not only credited back my money but encouraged me to donate the remaining cans to a local shelter. Outstanding and caring customer service. I'm a confirmed patron now.”

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Posted 2 years ago

“We have been with chewy for over a decade. We have lost 3 incredible precious digs during that time. No one has treated us more like family than the people of chewy. Our last precious pet past 6 days ago , tonite we got a got a gorgeous vase of rises. A card that brought tears to all of us . Thank you is not enough for the years of wonderful service. But know how much your gesture meant to us and our babies in Heaven !”

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Posted 2 years ago

“Chewy is the best. I can’t say enough about how they helped me after the death of my cat. The flowers were greatly appreciated! Thanks Chewy!”

Chewy.com 5 star review on 17th November 2022

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Posted 2 years ago

“We ordered Sampson, our Great Pyrenees, his Cosequin at 2:00 PM on Sat. Nov. 12th..It was delivered to our front door (free shipping), at 1:00 PM Sunday, the next day, Nov.13th...Your delivery is amazing and great customer service..We have been a customer of Chewy for about 15 yrs. Thanks for the great work....Karen”

Chewy.com 5 star review on 13th November 2022

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Posted 2 years ago

“When my sweet pomeranian Mikey passed away, I contacted Chewy. I had hoped to get a refund on his prescription since it had not been opened yet. The first thing I told the customer service representative ( Kevin) is " I'm going to try to get through this without crying. " (I did not.) However Kevin was awesome! He reassured me that they will take good care of me and he was very sweet with his condolences. Not only did Chewy give me a refund for the prescription but I didn't even have to send the prescription back! As if that wasn't enough just two days later I had a knock on my door. It was someone holding flowers (who I assumed was a from a family member.) No!! It was from Chewy! I could not believe in this day and age where it seems most businesses do not give that customer service of the past, that a big corporation like Chewy did something as thoughtful as this! That is so awesome in 2022!! Thank you so much Chewy you will have a customer for life!! SINCERELY..Trish Morgan”

Chewy.com 5 star review on 12th November 2022

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Posted 2 years ago

“Bad dog food! I ordered and received the food very fast the problem is that it had parasites and gave my dog severe diarrhea. It was awful. Will not order from here again.”

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Posted 2 years ago

“Just wanted to say how amazed I was to open the door to a delivery of flowers - Chewy sent flowers! I called to cancel the delivery of special meds and dog food for Schatzie, our beloved pooch of 14 years, on her passing. It has been such a sad time, but the flowers helped. My family and I really appreciated that any company would go to that level of customer service. When we get a new pup, we will certainly be returning customers.”

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Posted 2 years ago

“I can’t say enough good about chewy. I’m going through a heartbreak losing my mini dachshund that I had for 15 years who just recently passed. In closing out my account I shared my story and they not only refunded prescription food and medication that I purchased, and will not be using as well as offer their condolences . That was nice but that didn’t stop there , as I arrived home, I had a beautiful floral bouquet sent to me from this company waiting on my doorstep from a local florist. I donated all of my items to a local rescue and they mentioned to me how several of their donators are encouraged from chewy to donate food or supplies that they were not able to use or were refunded, but didn’t ask for items to be returned. This is great customer service, putting their customers and their pets before a company. I always recommended using this company not only for their efficient service I received but my last experience has taken my experience to a whole new level. I have been a chewy customer for over five years. I have never had a complaint and now I have nothing but praise. Keep up the great work chewy Your kindness was greatly appreciated.”

Chewy.com 5 star review on 27th October 2022

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Posted 2 years ago

“Always great products at great prices, if there's ever any problem they fix it right away. Would recommend shopping at chewy to anyone who loves their furry friends!”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 650 reviews