Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 671 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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3.7

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with a rep from Chewy on Nov 7 placing an order for my grandkitties Christmas. During our conversation I mentioned we lost our beloved dog Teddy back in 2021 from a sudden illness. Well. On Nov 8 I received a beautiful bouquet of flowers from Chewy just to say they were thinking of us and the loss of our Teddy. WOW how special is that. Thank you so much. 💓”

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Posted 2 years ago

“i had to cancel the autoship because of my dog's passing.The 2 ladies I talked to were very compassionate and very much appreciated.”

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Posted 2 years ago

“I've been a loyal Chewy customer for years and just realized I never wrote a review. The very first time I got an order from them I was concerned because the kitty litter came opened (you could tell it was an issue with the litter company's packaging, but either way it arrived broken open and made a mess in the Chewy box). I was set for a fight to get a refund or replacement but it was no big deal. Over the years there have been occasional issues where something arrives damaged (between our pets, our fosters and what I buy to donate I sometimes have had huge orders) and it's always been so easy to fix. They always recommend taking anything worth saving to a shelter instead of returning, which has reportedly helped a lot of shelters nation-wide. I know they do a lot of great PR with folks too (the portraits, the flowers after a pet dies, etc) which I think is really sweet too. What really sealed it for me that they are great is that I got an email recently about Chewy giftcards I'd earned through sales but had forgotten about...for several years! They emailed me to let me know I had a giftcard balance of $80 from 3 different orders. I have autoships with them and they didn't HAVE to do that, I'd still be ordering supplies and prescriptions from them every month. But they just saved me $80 that I'd legitimately forgotten about, and I think that's great. Our family loves Chewy!”

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Posted 2 years ago

“Disappointing during a time of heartbreak - Zero Stars more appropriate!! I’ve used Chewy for years, since my rescue dog, Oliver needed to be on a prescription diet. Chewy became my source for everything dog related, and even more so when we added a puppy to our family. Oliver was diagnosed with congestive heart failure last year and needed to be on quite a bit of medication, hundreds of dollars a month, all purchased through Chewy. On August 19, 2023, my sweet Oliver passed away, 3 months shy of his 15th birthday and after 14.5 years of devoted companionship. Our hearts were, and still are, broken. I called Chewy the next day to notify them, through my tears, of his death and to cancel all of his medications, etc. Anyone l know that has used Chewy and lost a pet has really appreciated that Chewy will send flowers or something to the home. Well, l guess Oliver and l aren’t good enough for Chewy because they couldn’t be bothered to send us anything. Funny thing is, in his last days, Oliver wasn’t interested in eating and l kept trying different foods to entice him, so l tried Farmer’s Dog. I only placed one order with Farmer’s Dog before Oliver passed, and when l notified them to stop additional food from coming, they sent me a plant and a condolence card. After only one order! And from Chewy? Not even a condolence email or card! 5 stars for Farmer’s Dog, ZERO STARS FOR CHEWY. So disappointed and spoiling my other pup from anywhere BUT Chewy.”

Chewy.com 1 star review on 28th October 2023

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Posted 2 years ago

“I’ve been a customer for years and have always used auto ship. For the first time something was missing from my order. I contacted Chewy. Within minutes I had an email telling me that the missing items would ship immediately. Chewy has the fastest customer service anywhere.”

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Posted 2 years ago

“Chewy not only offers the best prices, processes and ships quickly, but they back up their products. We recently received a shipment of insulin that had been reasonably well packed but had been on the delivery truck too long. (We're in Arizona). Temperature of the insulin exceeded the safety margins for that product. One phone call to the Chewy Pharmacy...and a replacement has been sent...with no charge...not even for shipping. Thank You Chewy.”

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Posted 2 years ago

“Chewy’s reputation as a business model precedes itself. If a wrong item is ordered, Typically they request that you donate the item to a shelter or rescue- and refund your money. My kitty passed this weekend, and I did a customer chat to ask how I could return an auto shipment of prescription food since it was no longer needed. They refunded the charge- canceled the order - and sent us a dozen yellow roses in Jackson’s memory . How kind is that ?”

Chewy.com 5 star review on 11th October 2023

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Posted 2 years ago

“I Thank you Chewy for always great fast service. Love dealing with them. The staff is always knowledgeable & sweet. Their prices are very good. 😊”

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Posted 2 years ago

“I placed an order on September 1, 2023. My card was doubled charged on the 2nd and the 3rd, after the pending hold fell off on the 1st. I've provided proof that it is an actual debit from my account, yet, I still get the same scripted generic response from the accounting department. "When a pending hold is placed it usually falls off within 24 ti 48 hours after the actual charge. We're a month past as I said and everyone I speak to refuses to acknowledge I provided proof of an ACTUAL DEBIT. They are very unprofessional and unconcerned with their mistakes and taking my money.”

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Posted 2 years ago

“So disappointed with Chewy right now 😡We have been loyal customers for years… dog food on Autoship, plus various other items for our 3 household pets. Not to mention purchasing gifts for extended family & friends over the years. But yesterday I ordered $130.00 worth of items during their FALL promotion, expecting to receive a $30 e-gift card and DID NOT receive it. After calling Customer Service, one representative told me it was because one item in my cart did not qualify even though I spent over $100.00 without that item! That doesn’t make sense. After talking to a 2nd representative, I was told “Yes, that promotion was very confusing to a lot of customers “. Come on Chewy… you used to be better than this. Why so shady?? I’m looking elsewhere. The delivery of our Autoship was always a terrible experience anyway. States right on our address lable to leave the package on our front porch ( OUT OF THE WEATHER). Nope… several times it was dropped at the end of our driveway, or right in front of our garage door in the path of our car coming or going from inside the garage. And I lost count how many times the food got wet from rain! I called so many times plus created a Fedex account to again place a note to PLEASE place on our front porch. It’s just tiring & such a let down.”

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Posted 2 years ago

“I LOVE chewy.com and they make my life so much easier! The only complaint I have is that I didn't start using them sooner. I have no clue why anyone wouldn't shop for their pets here. The prices are better than I find at local retailers, the selections are better and they are shipped to your door both quickly and free! This is a win/win situation for both myself and my vast array of pets. Thanks Chewy!”

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Posted 2 years ago

“I lost my dog and had to cancel autoship meds, Nicole gave her condolences, canceled, removed dog, but the most outstanding compassionate act was they sent me flowers.”

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Posted 2 years ago

“My orders with chewy have that or I should say cost me around $400 every month. This month however I was short on my order and I was told that they couldn't do anything until they waited on FedEx to investigate as to why I did not receive part of my order. Part of my order was delivered 2 days ago and now they're making me wait till they get through with an investigation with FedEx they refuse to refund me reorder or anything else they said it could take up to 78 hours. I have talked to the manager and and of course they are not the easiest people to talk to if you don't get a good representative when you call then you are hurting. They will not work with you and they sometimes are rude. Those Representatives should not even be working with the public that is my view on that. I have been a loyal chewy customer for about 10 years but for them to tell me I have to wait to get the rest of my order or a refund and actually there is no limit they just said until they do a investigation with FedEx which to me is not fair for the customer. In fact chewy used to take care of the customer but like I said not now not what I'm going to hear when it is it is so unfair and rude that I will not be ordering from them again I will put my order in with someone that's going to appreciate my business. The original representative I talked to about this as I said was rude and just didn't care about the customer”

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Posted 2 years ago

“Truly, a wonderful company! We have used them for years with absolutely no problems. They are fast, efficient, and professional. But the thing that is so incredible about them was with the passing of our dog about a week ago. They have gone above and beyond. We have been truly shocked by their kindness with the loss of our Pat. I don’t know any other company that would send flowers and memorialize our pet. We are a customer for life.”

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Posted 2 years ago

“Always have my stuff in 3 days or less and customer service is wonderful!! I must say this is the best place to get your pets food and any other items for them. They have the best prices out there and if you ever have any issues they are always willing to help! I accidentally mail my things to the wrong address and they were able to re-route the whole order and get it to me in 3 days!”

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Posted 2 years ago

“We recieved great customer service with chewy ,Monica always so helpful.when our dog passed 2 weeks ago chewy not only refunded out food we had just recieved but also sent flowers..Thank you Monica and chewy..”

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Posted 2 years ago

“Had to call over five times to get my dogs prescription even though they have a button that says let us do it is so much easier and all they ever tell me is we sent an email to the vet yeah I know you did but your email goes to junk mail so call the f****** vet like you said you would and do your job after this I'm done using my this website poor customer service and a bunch of liars”

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Posted 2 years ago

“What an awesome company! I had been on auto-delivery for probiotics for my pet, Daisy. After a long, happy life, Daisy passed and I forgot about the auto-ship until I received a notice that the next shipment was being processed. I contacted Chewy via email to let them know that I no longer needed the product and they were not only able to cancel the future auto-ship but also immediately cancelled the pending one! On top of that, I opened my door the very next day to a flower delivery sent by Chewy with their sympathies. If they didn't have my heart before, they do now!”

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Posted 2 years ago

“Customer service is awesome. I had a problem with an order,and they quickly resolved it.I will be buying from Chewy again.”

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Posted 2 years ago

“I owe a lot of gratitude to Stephanie at Chewy. She was so kind and helpful after the loss of my beloved cat Lucky. Chewy is an outstanding company. My reoccurring orders were always correct and on time. I will get another cat at some point and I will return to Chewy for there products, professionalism, customer service and kindness during a very difficult time. Thank you so much Chewy and Stephanie.”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 671 reviews